Manager, Information Technology Infrastructure
7 days ago
Come grow with James River Insurance
James River Insurance is an excess and surplus lines segment of James River Group Holdings, Ltd. and operates on an approved non-admitted basis in 50 states and Washington, DC. Since 2003, James River has provided thousands of commercial property and casualty customers with innovative and creative solutions for particular insurance needs.
At James River Insurance, we are committed to providing a stable and rewarding work environment supported by our Core Values and Guiding Principles: Integrity, Accountability, Innovation, Customer Service, Communication, and Teamwork. We are proud of our recent national recognition as a 2022 and 2021 Top Workplaces USA awards.
James River Group Holdings, Ltd. is a Bermuda-based insurance holding company which owns and operates a group of specialty insurance and reinsurance companies. The Company operates in three specialty property-casualty insurance and reinsurance segments: Excess and Surplus Lines, Specialty Admitted Insurance and Casualty Reinsurance. The Company tends to focus on accounts associated with small or medium-sized businesses in each of its segments. Each of the Company's regulated insurance subsidiaries are rated "A-" (Excellent) by A.M. Best Company.
Job Summary
The Manager, IT Infrastructure manages the Infrastructure function by planning, prioritizing, and scheduling activities to ensure maximum issue resolution in minimum time, within quality standards, and ensures that the team meets project and department milestones and goals, while adhering to approved budgets.
Duties and Responsibilities
- Continuously exhibit and uphold Core Values of Integrity, Accountability, Communication and Teamwork, Innovation and Customer Service
- Execute on all aspects of IT infrastructure including the operation, maintenance and repair of all mission critical equipment and systems and support of a 24x7 data center operation to achieve maximum uptime and complete compliance with all customer SLAs
- Oversee and participate in complex infrastructure implementation, system upgrades and operational troubleshooting
- Ensure that IT infrastructure, systems and services are working correctly, reliably and securely
- Serve as level-3 escalation point for operations team and assist with problem resolution and root cause analysis as needed
- Plan for life and refresh cycles, ensuring that infrastructure solutions work in line with application, network, desktop, server, storage, etc.
- Monitor Data Backups and ensure they run and complete on time
- Responsible for the implementation of cloud technology-based solutions to increase agility speed to market and efficiency
- Continuously review current environment to detect deficiencies and recommend, plan and implement solutions for improvement
- Develop effective reporting metrics to maintain inventory and system upgrades and patch management for all systems
- Lead a team of Systems Engineers ensuring intra-departmental teamwork, standards and expectations are achieved
- Ensure that project and department milestones and goals are met
- Interview, select and train new employees
- Guide and help team members with project issues
- Responsible for day-to-day tactical team decisions
- Track employee performance and provide regular and appropriate feedback
- Work with employees to collaboratively establish development plans
- Provide employee feedback through regular check-ins and writing and delivering performance reviews
- Lead team through obstacles and time constraints to overcome barriers and successfully deliver results
- Collaborate with other IT functions on implementations, strategy, and standards
- Document and publish appropriate infrastructure architecture principles and standards, position papers, blueprints, best practices, patterns, and frameworks.
- Facilitate, communicate, collaborate and persuade others in defining, adopting and implementing a coherent technical architecture
- Provide routine capacity reporting on storage, networking, server and backup equipment
- Additional duties as assigned by management
Knowledge, Skills and Abilities
- Expert proficiency in all of the below:
- VMware
- Windows Server
- SAN (NetApp)
- Switch Infrastructure
- Ability to conduct research into a wide range of computing issues
- Knowledge of IT Controls and SOX Compliance
- Ability to convey technical process information in a clear and concise manner
- Analytical and problem-solving skills
- Ability to set clear expectations, effectively monitor progress, provide constructive feedback and guidance, and hold staff accountable
- Ability to manage multiple tasks and projects effectively
- Ability to assess and measure productivity and workload to ensure performance efficiency
- Proven ability to provide exceptional customer service
- Ability to build effective relationships with external partners
- Excellent written and verbal communication skills
- Strategic thinker with creative problem solving abilities
- Ability to develop an operation plan that aligns with and supports the overall business goals
- Ability to make difficult decisions regarding processes, projects, and staffing
- Ability to lead, motivate, influence, and mentor staff
Experience and Education
- High School Diploma required
- Bachelor’s Degree in related field (i.e. Information Technology) preferred, or equivalent combination of education, training and experience required
- Minimum of five years of IT Infrastructure experience (VMware, Windows Server, SAN (NetApp), switch Infrastructure) required
- Minimum of two years of people management experience (supervision, lead) required
-
Richmond, United States Compunnel Full timeSupport of general purpose and manufacturing business network systems sitewide. Support of network security and business infrastructure for facility. Bridges gap between in house knowledge and remote support teams. Requires knowledge of Active Directory, Domain Controllers, Process Control Networks. Requires strong communications and troubleshooting...
-
Richmond, United States Compunnel Inc. Full timeSupport of general purpose and manufacturing business network systems sitewide.Support of network security and business infrastructure for facility.Bridges gap between in house knowledge and remote support teams.Requires knowledge of Active Directory, Domain Controllers, Process Control Networks.Requires strong communications and troubleshooting...
-
Information Technology Infrastructure Specialist
Found in: Appcast US C2 - 4 days ago
Richmond, United States Compunnel Inc. Full timeSupport of general purpose and manufacturing business network systems sitewide.Support of network security and business infrastructure for facility.Bridges gap between in house knowledge and remote support teams.Requires knowledge of Active Directory, Domain Controllers, Process Control Networks.Requires strong communications and troubleshooting...
-
Richmond, United States Compunnel Full timeSupport of general purpose and manufacturing business network systems sitewide. Support of network security and business infrastructure for facility. Bridges gap between in house knowledge and remote support teams. Requires knowledge of Active Directory, Domain Controllers, Process Control Networks. Requires strong communications and troubleshooting...
-
Information Technology Infrastructure Specialist
Found in: Appcast Linkedin GBL C2 - 4 days ago
Richmond, United States Compunnel Inc. Full timeSupport of general purpose and manufacturing business network systems sitewide.Support of network security and business infrastructure for facility.Bridges gap between in house knowledge and remote support teams.Requires knowledge of Active Directory, Domain Controllers, Process Control Networks.Requires strong communications and troubleshooting...
-
Infrastructure Project Manager
7 days ago
Richmond, United States CareerBuilder Full timeJob Title : Infrastructure Project Manager Location: Richmond, VA Duration: 4+months Type: Contract Job Description: The Client Information Technology Division is seeking a senior Infrastructure Project Manager to manage and deliver a complex IT project(s) with multiple teams and work streams coordinated to an aggressive delivery schedule. Under the program...
-
Manager, IT Infrastructure Delivery
7 days ago
Richmond, United States CareerBuilder Full timeLocation: US-VA-Tysons Posted: 02/18/2022 Closing: 03/17/2022 Degree: Not Specified Type: Full-Time Experience: Not Specified * Manage IT infrastructure delivery for all business projects. * Work as the highest-level technical manager for cloud infrastructure. Act as an internal consultant and architect for the IT Engineering and Operations Management. *...
-
Information Technology Support Analyst
7 days ago
Richmond, United States Vector Consulting Full timeOur government client is looking for an experienced IT Support Analyst on a 12+ months renewable contract role in Richmond, VA. Position IT Support Analyst About The Role: The agency office is seeking contract IT Support Specialist I to work on technology projects, phones, laptops light networking and some audio visual at the agency and to support the rest...
-
Richmond, United States Penn Foster Inc Full timeSpecial Programs Manager, Information Technology Nancy Sprague Technology Center Description Assists the chief information technology officer (CITO) in monitoring and managing day-to-day operations and coordination of activities and services related to the Department of Information Technology; ensures effective liaison, appropriate confidentiality, and...
-
Information Technology Coordinator
2 days ago
Richmond, United States Bryant & Stratton College Full timeMonitor Helpdesk portal and handle work orders in a timely fashion Provide technical support to staff regarding usage or functionality of IT products and services Support software including (but not limited to) the Microsoft Office Suite of products, Information Technology, Technology, Coordinator, Technical Support, Information, Education
-
Information Technology Security Specialist
Found in: Appcast Linkedin GBL C2 - 4 days ago
Richmond, United States Parsec Solutions LLC Full timeJob Title: IT Security SpecialistJob Location: Richmond VA- OnsiteJob Duration: Long term ContractMode of interview: In Person Responsibilities:Documents processes and script narratives/executive summaries.Create Business focused documentation for circulation among readers with various technical understanding.Share insight of Security Architecture and IT...
-
Information Technology Security Specialist
4 days ago
Richmond, United States Parsec Solutions LLC Full timeJob Title: IT Security SpecialistJob Location: Richmond VA- OnsiteJob Duration: Long term ContractMode of interview: In Person Responsibilities:Documents processes and script narratives/executive summaries.Create Business focused documentation for circulation among readers with various technical understanding.Share insight of Security Architecture and IT...
-
Information Technology Security Specialist
Found in: Appcast US C2 - 4 days ago
Richmond, United States Parsec Solutions LLC Full timeJob Title: IT Security SpecialistJob Location: Richmond VA- OnsiteJob Duration: Long term ContractMode of interview: In Person Responsibilities:Documents processes and script narratives/executive summaries.Create Business focused documentation for circulation among readers with various technical understanding.Share insight of Security Architecture and IT...
-
Dir-Infrastructure and Operations
Found in: Resume Library US A2 - 7 days ago
Richmond, Indiana, United States Reid Health Full timeFind your WHY at Reid Health: As a key leadership role within the IT senior leadership team, the Director of Infrastructure and Operations is responsible for directing teams that manage cloud services, unified communications, network services, data center operations, servers and storage platforms, service monitoring, Service Desk, cybersecurity, and clinical...
-
Richmond, United States CareerBuilder Full timeJunior Project Manager, Information Technology (One Year Only) Nancy Sprague Technology Center Description Leads small to mid-sized technology projects using traditional and/or Agile project management approaches; serves as primary point of contact and point of escalation for assigned projects; assists experienced project managers with planning complex...
-
SME- Information Technology Project Manager
6 days ago
Richmond, United States Technical and Project Full timeJob Description Job Description JOB SUMMARY The Technology SME - IT Project Manager manages complex projects from planning through delivery. Liaises between project members, cross-functional teams, external vendors, and other stakeholders to ensure deliverables, requirements, schedules, cost, and meeting plans are communicated in support for the U.S. Army...
-
Information Technology Account Manager
Found in: Appcast Linkedin GBL C2 - 6 days ago
Richmond, United States Ascendum Solutions Full timeAscendum is looking for a talented Solutions-focused Account Manager with strong interpersonal and communication skills, a focus on organization, and enhanced multitasking abilities. marketing and strategic analysis are important aspects of the position, along with exceptional communication skills and the ability to close deals. The ideal candidate has...
-
Richmond, United States CareerBuilder Full timeManager, Technology Portfolio Planning and Reporting WorkSafeBC Job Overview WorkSafeBC Manager, Technology Portfolio Planning and Reporting Reference: 038633 Duration: Permanent, Full Time Salary: $112,802 to $137,054 Are you passionate about driving strategic alignment and fostering collaboration among diverse stakeholders? Do you want to play a pivotal...
-
Solutions Architect
3 hours ago
Richmond, United States General Dynamics Information Technology Full timeSolutions Architect Deliver simple solutions to complex problems as a Solutions Architect at GDIT. Here, you’ll tailor cutting-edge solutions to the unique requirements of our clients. With a career in application development, you’ll make the end user’s experience your priority and we’ll make your career growth ours. At GDIT, people are our...
-
Information Technology Project Coordinator
7 days ago
Richmond, United States Cherokee Federal Full timeIT Project Coordinator ***This position requires an active SECRET clearance.*** The IT Project Coordinator will work as a part of the Project Management Office (PMO) and will be responsible for assisting the PMO in preparing, implementing, monitoring, maintaining, managing, and updating project plans and documentation. Compensation & Benefits: Estimated...
