Operations Analyst

First Merchants Bank is seeking an Operations Analyst to join our team This position is based out of our Data Center located in Daleville, Indiana. This position will provide analysis and support to obtain optimal business value (efficiency and effectiveness) from the applications utilized by Operations, including technology and staff. Responsible for collecting the needs of the stakeholders (technology, end users, business units, management team, etc.) to solve business problems and identify process improvement opportunities through analysis and facilitation to achieve effective and efficient operations. Research and resolve incoming issues and complaints with assigned processes that negatively impact customer experience.

As part of this role you will:

• Monitor departmental metrics including key performance indicators to show team value. Compile data from various sources and present reports/information in a useful way to identify trends and process improvement opportunities.
• Perform periodic business process review/analysis in order to drive efficiency and fully utilize the features/functionality of all applications and/or systems available to unit.
• Gather, review and implement employee suggestions for improvement to assigned business processes.
• Facilitate upgrade/enhancement testing/changes by independently working with management teams to verify needs are well defined and changes are implemented seamlessly into the production environment to increase process efficiency and/or satisfy business needs.
• Partner with business units, IT and management teams to follow approved change management processes.
• Work with management team to design and craft new strategies and implement best practices.
• May be asked to lead small to medium size projects, including business process improvement projects.
• Update procedures and maintain online library
• Participate in projects as needed (application upgrades, mergers/acquisitions, etc.). Collaborate with other business units to lead, facilitate and fulfill initiative purpose and goal through standard project management best practices including feasibility research, identifying business and technology requirements, developing testing strategies to mitigate deployment risk to implement the best possible solution.
• Manage and maintain disaster recovery plans and models.
• Provide recommendations to management on new technologies to replace existing systems.

To be successful in this role, we require the following:

• High school diploma or equivalent (GED).
• Over two (2) years of experience in a banking operations role.

The following would be a plus:

• Bachelor’s degree.
• Strong organizational skills, with the ability to multi-task between several projects.
• Proficient with Microsoft Office Suite.
• Exposure to and understanding of bank structure/operations (general flow of business).
• Previous experience in the financial industry.

First Merchants offers the following:

• Base Pay PLUS Bonuses
• Medical, Dental and Vision Insurance
• 401k
• Health Savings and Flexible Spending Accounts
• Vacation/Sick Time
• Paid Holidays
• Paid Parental Leave
• Tuition Reimbursement
• Additional Benefits

A little about us:

First Merchants is guided by a genuine philosophy of being a meaningful place to work and having a prosperous impact across all walks of life throughout the communities we serve, including consumers, businesses and other organizations. Our Vision, Mission and Team statement reflect and reinforce that authentic service philosophy.

Our Vision is:

To enhance the financial wellness of the diverse communities we serve.

Our Mission is:

To be the most responsive, knowledgeable, and high-performing financial organization for our clients, teammates, and shareholders.

Our Team:

"We are a collection of dynamic colleagues with diverse experiences and perspectives who share a passion for positively impacting lives. We are genuinely committed to attracting and engaging teammates of diverse backgrounds. We believe in the power of inclusion and belonging."

Apply today to begin your career with us