ServiceNow Developer

Phone/Skype Hire. REMOTE

Location: Raleigh, NC / Remote

Duration: 12+ months

This role provides support for the state's use of its ITSM system (ServiceNow) and use of best practices supporting users' needs while working with a team of ServiceNow professionals. This position will work in a matrix reporting environment and be required to manage multiple work streams, possibly supporting several initiatives simultaneously.

Responsibilities

Administer the ServiceNow platform across the IT Service Management application

Perform any necessary enhancements, upgrades, or maintenance on the platform

Adhere to the best practices and standards on the ServiceNow platform as defined by agency process and FedRAMP compliance

Handle all enhancement requests and develop on ITSM application used on the platform

Work with developers on the next stage processes for the platform

Be able to gather business requirements, analyze, and translate into technical documentation and development

Monitor application performance and analyze code

Adhere to advancements and changes on the ServiceNow platform and lever them to provide business solutions

Establishing user journeys and creating the user stories to support the design and configuration of IT Service Management

Supporting the iterative configuration of the ITSM application, engage stakeholders to conduct reviews through joint design sessions

Proactively researching and suggesting enhancements to existing engagements

Develop and implement fixes for bugs and issues found in ServiceNow production for IT Service Management

Perform system/workflow enhancements and script changes in ServiceNow to enable changing/evolving business practices.

Execute data mapping and bulk data imports/updates when necessary

Skills Needed

Experience working in the governmental sector (local, state, or federal) Required 1 Years

Experience successfully implementing the ServiceNow ITSM application and processes leveraging the ITSM framework Required 1 Years

Experience performing continuous improvement initiatives for processes and services Required 5 Years

Strong knowledge and familiarity with customer service/case management processes Required 5 Years

Excellent verbal and written comm skills, ability to communicate clean, organized, and thorough information and data appropriate for intended audience Required 5 Years

Ability to develop insightful, beneficial, and actionable analyses with detailed explanations regarding drivers of those results Required 5 Years

Produce unambiguous, comprehensive, and accurate interpretations of analysis Required 5 Years

Ability to obtain a security clearance with FedRAMP administration standards Required 1 Years