Senior Infrastructure Manager

6 days ago

Midland, United States BioTouch Full time
Job DescriptionJob DescriptionThe Senior Infrastructure Manager is a critical leadership role responsible for the overall design, implementation, security, and performance of the company's global IT and cloud infrastructure. This encompasses multiple production sites, international operations, and a hybrid environment that includes both on-premise network, server, and storage environments, as well as the architecture and management of cloud services. The successful candidate will be a hands-on visionary leader with deep technical expertise, a proven track record of managing complex infrastructures, and a passion for leveraging technology to drive business success.ResponsibilitiesKey Responsibilities:
Strategic Leadership:
  • Develop and implement a comprehensive IT infrastructure roadmap aligned with the organization's long-term business goals and objectives, considering regional and international requirements.
  • Lead a geographically dispersed team of IT professionals, fostering a collaborative and inclusive culture that values diversity and promotes knowledge sharing across different regions.
  • Establish and maintain strong relationships with key stakeholders across the organization, including international branches, ensuring IT infrastructure aligns with their diverse needs and regulatory requirements.
  • Manage IT infrastructure budgets and vendor relationships, negotiating contracts, and ensuring optimal value for investment across global operations.
Infrastructure Design and Implementation:
  • Design and implement a scalable, highly available, and secure IT infrastructure that supports multiple production sites and international operations, taking into consideration regional network latency, data sovereignty, and compliance requirements.
  • Oversee the design, installation, configuration, and maintenance of network infrastructure, including switches, routers, firewalls, wireless access points, WAN optimization, and cloud networking services.
  • Manage and maintain on-premise server infrastructure across different locations, including physical and virtual servers, operating systems, and applications.
  • Select and configure appropriate cloud services, ensuring seamless integration with existing infrastructure and optimizing for performance and compliance.
  • Lead the migration of applications and data to the cloud, considering international data residency requirements and minimizing disruption to business operations.
Infrastructure Operations and Optimization:
  • Monitor and optimize the performance and availability of both on-premise and cloud infrastructure across multiple production sites and international locations, ensuring consistent user experience and addressing region-specific challenges.
  • Develop and implement cloud automation and orchestration strategies to streamline global operations, reduce manual intervention, and ensure consistent configuration management across regions.
  • Implement backup and disaster recovery solutions that consider geographic redundancy and ensure business continuity in the event of system failures or disasters, regardless of location.
Security and Compliance:
  • Ensure the security of both on-premise and cloud infrastructure across all global locations by implementing appropriate security controls, monitoring for threats, and responding to incidents promptly, taking into account international cybersecurity regulations.
  • Develop and enforce comprehensive security policies and procedures that address the unique challenges of managing a global infrastructure, protecting sensitive data, and ensuring compliance with relevant international regulations and industry standards.
  • Stay up-to-date on the latest security threats and vulnerabilities, implementing necessary patches and updates in a timely manner across all regions.
End-User Compute, Printing, and Service Desk Management:
  • Device Lifecycle Management: Oversee the entire lifecycle of end-user compute devices (desktops, laptops, mobile devices), including procurement, deployment, configuration, maintenance, upgrades, and secure disposal.
  • Operating System and Software Management: Ensure that end-user devices are running up-to-date and secure operating systems and software, implementing patch management strategies to mitigate vulnerabilities and maintain compatibility.
  • Mobile Device Management (MDM): Implement and manage an MDM solution to secure, control, and manage corporate-owned and BYOD (Bring Your Own Device) mobile devices, ensuring compliance with company policies and data security standards.
  • Printer Management: Manage the entire printer fleet across all locations, including procurement, deployment, configuration, maintenance, and supply management. Optimize printer usage to minimize costs and environmental impact.
  • Service Desk Oversight: Oversee the IT service desk, ensuring timely and effective resolution of end-user support requests. Implement service level agreements (SLAs) and key performance indicators (KPIs) to measure and improve service desk performance.
  • User Experience Focus: Continuously evaluate and improve the end-user experience with technology, gathering feedback, addressing pain points, and ensuring that technology solutions are intuitive, user-friendly, and support productivity.
  • Remote Support and Self-Service: Implement remote support tools and self-service portals to empower end users to resolve common issues independently, reducing the burden on the service desk and improving overall efficiency.
Required Skills
  • 10+ years of experience in IT infrastructure management, with at least 3 years with global responsibilities.
  • Proven track record of designing, implementing, and managing complex on-premise and cloud infrastructures across multiple production sites and international locations.
  • Deep technical knowledge of network, server, storage, and cloud technologies, with an understanding of global network architecture and optimization techniques.
  • Experience with virtualization technologies (VMware, Hyper-V) and cloud providers (AWS, Azure, GCP).
  • Strong understanding of cloud architecture principles, best practices, and international compliance requirements.
  • Experience with cloud automation tools (Terraform, Ansible).
  • Excellent leadership, communication, and problem-solving skills, with the ability to work effectively with diverse teams across different cultures and time zones.
  • Must have experience managing an infrastructure team with a certified environment under ISO27001 or SOC2 Type 2.
  • Ideal candidate will have experience for multiple years managing 12+core sites across the globe leveraging a lean team and managing outsourced partners.
  • Relevant certifications (e.g., CCIE, AWS Certified Solutions Architect, CISSP).

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