Head Teller

About BrightStar Credit Union, we are committed to creating a diverse work environment where everyone can succeed and feel a sense of belonging. We are dedicated to empowering the careers of our employees and helping them reach their full potential. Our work environment is fun, fast-paced, and service-oriented. We offer a collaborative and engaging atmosphere.

What we offer:

• • • • • • Medical, Dental, and Vision
          • 401K Plan with Matching
          • Tuition Reimbursement Program
          • Supplemental Benefits
          • Engagement Area
          • Wellness Studio & Gym
          • Company Paid Life Insurance & Long Term Disability
          • Health Savings Account with Company Contributions

The primary purpose of the position is to assist the members of our growing community in meeting their financial needs and goals by offering them superior products and services. Responsibilities for the Head Teller include supervising the operations of the teller line, along with scheduling and monitoring the daily activities of the tellers. It is essential that the individual in this role provide outstanding service to each internal and external member as defined by our Service Standards and Promises.

Major Duties and Responsibilities:

• Accurately process all transactions related to the position. Provides all teller functions, including the balancing of the Night Drop, ATM, and TCD, while maintaining sufficient supplies of cash to same.
• Trains employees, directs and evaluates performance within her/his area of supervision while monitoring the daily activities of the tellers.
• Identify the financial needs of the members and suggest a product or service that will meet their needs.
• Ensures that all tellers, as well as her/his self, balance consistently and in a timely manner, with minimal outages.
• Informs management of key issues concerning the teller line and the branch, as well as any other BSCU issues.
• Has knowledge of all BSCU products and services, policies, and procedures. Assists members in promoting products and services.
• Assists tellers in all out-of-balance situations as well as member issues. Schedule teller's hours, including Saturdays, lunches, and breaks. Rotate assignments on the opening/closing and Saturday schedules as needed.
• Occasionally, this role will be required to assist and support other branch locations based on business needs.

Knowledge and Skill Requirements:

• Two to five years of similar or related Head Teller experience

• High school education or GED

• Must be proficient in keyboarding and calculators

• Must have excellent communication skills

• Working knowledge of Credit Union product Regulations

Interpersonal Skills: Work involves contact with immediate associates and beyond, generally regarding routine matters to give or obtain information that may require some discussion. Outside contacts take the form of service to the public (members or vendors), requiring ordinary courtesy in aiding and providing information.

Other Skills: Must be proficient with Microsoft Office (Word, Excel, PowerPoint). Must display a confident, friendly voice and good diction. Must be able to work independently and possess excellent telephone and in-person etiquette.

Compliance: Employees must uphold the credit union's compliance with the Bank Secrecy Act and anti-money laundering policies and procedures. Specific functions with B.S.C.U. will consider the awareness of unusual or suspicious activity relevant to the department.

• In addition to any other assigned training courses, online B.S.A. and O.F.A.C. courses must be completed at least annually, as made available by the Training and Compliance Department.
• Maintains comprehensive knowledge of the Bank Secrecy Act, Customer Identification Program, U.S.A. Patriot Act, O.F.A.C., Fair Lending, and Credit Card Act.

Physical Requirements: The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may enable individuals with disabilities to perform essential functions. While performing the duties of this Job, the employee is regularly required to sit, use hands to finger, handle, or feel, and talk or hear. The employee is frequently required to walk and reach with hands and arms. The employee may occasionally stand, stoop, kneel, or crouch. The employee may occasionally lift and move up to 10 pounds. Specific vision abilities this job requires include close vision and the ability to adjust focus.

Work Environment: The work environment characteristics described here represent those an employee encounters while performing this job's essential functions. Reasonable accommodations may enable individuals with disabilities to perform essential functions.

BrightStar Credit Union is an Equal Opportunity Employer. BrightStar Credit Union is a Drug-Free Workplace