Health Home Advocate

1 month ago

Fulton, United States Oswego County Opportunities, Inc. Full time
Job DescriptionJob Description

Primary Location:

  • Provides Health Home approved services at any OCO portal or satellite site; the offices of a Community Partner, in the community, home or any other venue as applicable

Consumers:

  • Works with those with a variety of medical conditions and victims of domestic violence, sexual assault, child abuse; crime; perpetrators; sex offenders; homeless; those with substance abuse issues; mental health issues; learning and developmental disabilities
  • Is responsible for the case files of multiple consumers.
  • Responds to consumers who are contacting in person and on the phone to provide information about services and the status of their services,
  • Meets with the consumer, primary caregiver/advocate/guardian and families involved in the Health Homes service system and prepares them for the various stages of the system in which they are involved.
  • Commonly assists consumers involved with the child protective, social service and/or legal systems through advocacy, accompaniment and general support.
  • Works individually and as part of a team to provide home visits and provides case management services, connections to community supports and follow-up.
  • Advocates, accompanies and/or negotiates on behalf of consumer and/or their advocate/guardian.
  • Conducts Assessments for services
  • Carries out duties as assigned with regard to Health Home Criteria

Responsible for:

  • Tracking and compiling statistics related to program activities and outcomes
  • Having working knowledge of Medicaid Billing and Health Home documentation requirements, protocols and deadlines including entry into MAPP and other mandated databases.
  • Providing and arranging adequate, up to date training for community partners
  • Staying up to date with best practices in the field
  • Being on call on a rotating basis to address emergency needs of consumers

Other:

  • Develops and maintains effective working relationships with community partners, such as social service, child protective service, criminal, civil, and law enforcement agencies.
  • Must maintain good standing with the Justice Center as well as pass a criminal background check
  • Must maintain extensive and detailed documentation of consumer files or consumer contacts, advocacy and any other relevant casework information by deadline on the MAPP Database
  • Must be proficient with crisis management, de-escalation techniques and problem solving and health conditions
  • Carries out other special projects as assigned.
  • Must possess a Bachelor’s degree from an accredited school in: child & family studies, community mental health, counseling, education, nursing, occupational therapy, physical therapy, psychology, recreation, recreational therapy, rehabilitation, social work, sociology, or speech and hearing; OR NYS licensure and current registration as a Registered Nurse and a bachelor’s degree; OR a Bachelor’s level education or higher in any field with five years of experience working directly with persons with behavioral health diagnoses; OR a Credentialed Alcoholism and Substance Abuse Counselor (CASAC).

Full-time - 37.5 hours per week

Grade 9

Monday - Friday: 8:30am - 4:30pm

Oswego County Opportunities, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, creed, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, marital status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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