Systems Reliability Engineer

3 weeks ago

Chicago, United States The Lactation Network Full time
Job DescriptionJob DescriptionThe Lactation Network is hiring a Systems Reliability Engineer. We are looking for someone with a deep understanding of the software development process, particularly regarding the robustness, reliability, and performance of systems across the organization. The Systems Reliability Engineer will report to the Lead Architect and work alongside a team of technical professionals.

TLN’s vision is to build enterprise-wide systems that serve both our customers as well as our internal users. The Systems Reliability Engineer will play a substantial role in the future of our organization. Along with maintaining the day-to-day functionality of our systems, you’ll have a big influence in developing and improving our systems. You will be a key driver in the design and implementation of new features and systems within our company.

We are a small, tight-knit, purpose-driven organization with aggressive growth goals in 2024 and beyond. We don’t have all the answers, and we don’t expect you to, either. We do expect you to be curious, hardworking, and strive to be your best self.

Breakdown of the role
With your deep knowledge and understanding of systems reliability, you’ll work with our technical teams to design and implement features and processes to support the reliability and robustness of our systems.
  • System Reliability and Robustness (50%) - Ensure that all software systems are robust, resilient, and capable of meeting high availability standards. Implement and maintain systems designed to prevent and mitigate outages. Continuously monitor system performance, anticipate potential issues, and proactively address them. Utilize monitoring tools to track system health and performance metrics. Analyze system failures and inefficiencies and recommend solutions for continuous improvement. Collaborate with software development teams to implement resilience features in software architecture.
  • Incident Response (20%) - Lead and participate in incident response efforts, ensuring rapid recovery from incidents. Develop and refine incident management processes.
  • Disaster Recovery Planning (20%) - Develop and implement disaster recovery strategies and plans. Conduct regular tests to ensure systems can be restored quickly and effectively after a disruption.
  • Capacity Planning (10%) - Monitor and manage system capacity to ensure scalability and reliability. Predict future system needs based on growth trends and plan accordingly.

What we’d love to see
  • 5+ years of experience as a Systems Reliability Engineer/Software Engineer with experience in the reliability domain
  • Experience working with either AWS or Azure
  • Experience with C# and Node.js
  • Advanced understanding of common resiliency approaches and tools
  • A strong Agile mindset.
  • Understanding of a continuous integration environment.
  • ​​​​​A growth mindset
  • A bias for action
  • Close attention to detail
  • Strong collaboration and communication skills
  • High EQ
  • The ability to inspire.
  • Poise under pressure
  • A glass-half-full attitude

What we’d also love to see
  • Development experience integrating with product such as Salesforce
  • Knowledge of Revenue Cycle Management

What you can expect from us
  • Unlimited PTO. We work hard. We’re passionate about what we’re building together. We also have lives outside work.
  • Healthcare benefits. Medical plus voluntary vision, dental. (We are a healthcare company, after all.)
  • 401(k) with 4% employer match. We’re planning for the future—and we want to help you do the same.
  • Remote-first culture. We are a distributed, remote-first team. We also like spending time together in our Chicago office and have a flexible in-office culture for those who wish to return to work in-person.​​​​​​
  • Mindfulness and meditation app. You’ll have complimentary access to the leading app for meditations, sleep stories, and other wellness resources.
  • Recharge. We have one designated “no meeting day” each week so you can take a break from videoconferencing and have some quiet time to focus.
  • Professional development. We invest in our team by offering every employee access to a professional development budget.
  • Competitive compensation. We’re looking for top talent.
  • A growth environment. The sky’s the limit.

About Lactation Network
The Lactation Network is setting a new standard for parents and lactation consultants alike. At TLN, our movement goes beyond any single outlet or tool. We activate education, connection, and advocacy to foster the new network of inclusive care between parents and IBCLCs; the network where every caregiver has the resources to thrive. TLN is powered by the largest network of IBCLCs in the country. Together, we are here to make sure families get the expert insurance covered lactation care that they deserve.
The Lactation Network is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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