Intake Coordinator
3 weeks ago
More than a job, this is a position with a higher purpose - where you impact people's lives on a personal, human level. As a Navian Hawaii member, you will provide support for those who guide patients and their family on their journey, delivering comfort and support with a caring heart, replacing fear with hope, helping them find the beauty and joy in every moment, and providing each person with the kindness and dignity they deserve.
Position Summary: The position directs the Admissions Manager and supports all Admission RNs, ensuring excellent customer service, and that all referrals are handled in a sensitive and timely manner - demonstrating professionalism, speed and accuracy. The position is also responsible for tracking business data daily, weekly & monthly and reporting lo management, obtaining all necessary documents needed for admission, developing strong and meaningful relationships with referral sources, and ensuring communication and status updates with referral sources in a timely manner. The Intake Coordinator also keeps detailed records on all referrals, admissions and conversions for accuracy and tracking ii against monthly goals; reporting back to the Admissions Manager on a weekly basis.
Primary Responsibilities: ln-Take:
- Responds to referrals immediately, assuring that all necessary information is obtained, communicated and acted upon appropriately
- Ensures that all patient information and required documentation is input into the electronic medical record system in a timely and accurate manner
- Maintains knowledge of admissions criteria for hospice patients and demonstrates ability to incorporate applicable information into the referral/admissions process
- Establishes clearly defined system for follow up of Pending Referrals and updates data base regularly
- Assists admissions team in gathering needed paperwork and/or patient information, follow up activities and/or resolving problems (ie: insurance verification, CTI, Start of Care Orders, etc.)
- Builds relationships & communication with referral sources
Goals / Reporting:
- Ensure accuracy and consistency of information
- Log data into weekly reports at the end of each week and track against goals
- Share weekly reports with the team Monday following the week prior
- Reviews data and evaluates results in support of achieving goals
- Makes necessary recommendations to ensure customer needs are met and in line with the overall strategic initiatives of the organization
Referral Sources:
- Strong customer service focus
- Responsible for establishing strong & meaningful relationships
- Work with referral sources and office staff to ensure transparent execution of
- services
- Ensure status updates are made lo each referral source in a timely manner ·
- Resolves customer complaints by investigating problems; deploying solutions;
- making recommendations to management
Teamwork:
- Practice effective communication and interpersonal skills to enhance positive
- teamwork and accomplish goals/tasks
- Establish working relationships with all company support departments
General:
- Represent the mission and value of Navian Hawaii with passion and enthusiasm
- Promotes excellence in customer relations in all encounters
- Must be able to plan and meet deadlines
- Maintain a flexible work schedule to meet the demands of the job
- Convey a professional and positive image and attitude
- Other duties as assigned
Knowledge and Skills Requirements:
- Strong communication and customer service skills and the ability to establish and maintain effective Working relationships with staff, patients/families, referral sources, physicians, community partners, and other agencies/organizations
- Excellent organizational skills and the ability to prioritize, problem solve and manage multiple tasks simultaneously
- Ability to set priorities, research, problem solve and make independent decisions with minimal supervision
- Ability to maintain highly sensitive and confidential material
- Ability to initiate, develop and maintain relationships with referral sources and community partners including hospital discharge planners, physicians, vendors and nursing facility staff
- Familiar with concepts and practices used in a hospice setting
- Ability to maintain records and prepare related reports
- Basic computer knowledge of MS applications such as Word, Excel, Outlook,
- Working knowledge of departmental and organizational policies, procedures, and operations
Experience and Educational Requirements:
- High school diploma
- Minimum one year experience in healthcare or related field
- Knowledge of hospital/physician referral process, end-of-life care preferred
Hours:
- This role works Tuesday through Saturday 8 am - 430 pm
- Position may require after hour work including weekends and holidays, as needed
Employment Requirements:
All offers are contingent on a candidate's successful completion of the following requirements:
- A legally compliant background check
- Drug Screen & Physical Exam
Why Navian Hawaii?
- Consistent schedule
- Team-oriented, locally run nonprofit where every voice is heard
- Competitive pay with an excellent benefits package
- Flexible organization that supports positive work/life balance
-
Intake Coordinator
1 week ago
Honolulu, United States Navian Hawaii Full timeMore than a job, this is a position with a higher purpose - where you impact people's lives on a personal, human level. As a Navian Hawaii member, you will provide support for those who guide patients and their family on their journey, delivering comfort and support with a caring heart, replacing fear with hope, helping them find the beauty and joy in every...
-
HR Coordinator
4 days ago
Honolulu, United States Roberts Hawaii Full timeDepartment: Human Resources Reports to: HR Manager Recruitment and Employment Status: Exempt 1. Job Purpose/Objective: This position is responsible for coordinating and administering support for Human Resources and Operations. The HR Coordinator will facilitate implementation of services, policies, procedures, and programs, in adherence with and prescribed...
-
HR Coordinator
1 week ago
Honolulu, United States Roberts Hawaii Full timeDepartment: Human Resources Reports to: HR Manager – Recruitment and Employment Status: Exempt 1. Job Purpose/Objective: This position is responsible for coordinating and administering support for Human Resources and Operations. TheHR Coordinatorwill facilitate implementation of services, policies, procedures, and programs, in adherence with and prescribed...
-
HR Coordinator
2 days ago
Honolulu, United States Roberts Hawaii Full timeDepartment: Human Resources Reports to: HR Manager – Recruitment and Employment Status: Exempt 1. Job Purpose/Objective: This position is responsible for coordinating and administering support for Human Resources and Operations. TheHR Coordinatorwill facilitate implementation of services, policies, procedures, and programs, in adherence with and prescribed...
-
Admissions Counselor
1 week ago
Honolulu, United States Salvation Army Full timeUnder the general supervision of the Clinical Director, the Admissions Counselor performs a wide range of assessment/intake-related duties. Maintain significant contact with public and private agencies. Represents Addiction Treatment Services in efforts to promote public awareness of the agency's programs and substance abuse related issues. Responsible for...
-
Admissions Counselor
1 week ago
Honolulu, United States Salvation Army Full timeUnder the general supervision of the Clinical Director, the Admissions Counselor performs a wide range of assessment/intake-related duties. Maintain significant contact with public and private agencies. Represents Addiction Treatment Services in efforts to promote public awareness of the agency's programs and substance abuse related issues. Responsible for...
-
FOIA Specialist
2 weeks ago
Honolulu, United States HBC Management Services Full timeJoin Our Dynamic Team at Haka, Inc! Haka Inc is actively seeking a FOIA Specialist to join our team and be a part of our commitment to excellence in serving our communities! About Us Haka is a reputable professional services company specializing in serving federal government and military clients. With strong partnerships in the Department of Defense,...
-
FOIA Specialist
6 days ago
Honolulu, United States HBC Management Services Full timeJoin Our Dynamic Team at Haka, Inc! Haka Inc is actively seeking a FOIA Specialist to join our team and be a part of our commitment to excellence in serving our communities! About Us Haka is a reputable professional services company specializing in serving federal government and military clients. With strong partnerships in the Department of Defense,...
-
FOIA Specialist
2 weeks ago
Honolulu, United States HBC MANAGEMENT SERVICES INC Full timeJob DescriptionJob DescriptionDescription:Join Our Dynamic Team at Haka, Inc!Haka Inc is actively seeking a FOIA Specialist to join our team and be a part of our commitment to excellence in serving our communities!About UsHaka is a reputable professional services company specializing in serving federal government and military clients. With strong...
-
Admissions Counselor
1 week ago
Honolulu, United States The Salvation Army USA Western Territory Full timeDescription Under the general supervision of the Clinical Director, the Admissions Counselor performs a wide range of assessment/intake-related duties. Maintain significant contact with public and private agencies. Represents Addiction Treatment Services in efforts to promote public awareness of the agency's programs and substance abuse related issues....
-
Medical Billing Specialist
2 weeks ago
Honolulu, United States Bristol Hospice Full timeDo you have a heart for hospice? Bristol Hospice is a nationwide industry leader committed to providing a family-centered approach in the delivery of hospice services throughout our communities. We believe all patients and families entrusted in our care deserve the highest level of compassion, respect, and quality of care. The Payor Verification Specialist...
-
HEALTH UNIT COORDINATOR AND PATIENT REGISTRAR
2 weeks ago
Honolulu, HI 96812, USA, United States Shriners Childrens Hospital Full timeCompany OverviewJoin our Shriners Children's Hawaii 'Ohana! We are proud of providing the highest quality care to Hawaii's Keiki for almost 100 years. Shriners Children's Hawaii treats children with neuromusculoskeletal conditions throughout the Pacific Basin regardless of the family's ability to pay. Become a part of our specialized care staff and help us...
-
Medical Billing Manager
3 weeks ago
Honolulu, Hawaii, United States realjobshawaii Full timeAbout usProject Vision Hawai'i provides services (health screenings, vaccines, hearing and vision screening, diabetic retinopathy exams, vision exams, street medicine, as well as case management, CIS, housing, SNAP, and health insurance application assistance) in communities with significant access-to-care challenges related to income, lack of insurance,...
-
Medical Billing Manager
4 weeks ago
Honolulu, United States realjobshawaii Full timeAbout us Project Vision Hawai‘i provides services (health screenings, vaccines, hearing and vision screening, diabetic retinopathy exams, vision exams, street medicine, as well as case management, CIS, housing, SNAP, and health insurance application assistance) in communities with significant access-to-care challenges related to income, lack of insurance,...
-
Eligibility Supervisor for Hawai'i PMO
3 days ago
Honolulu, United States Tidal Basin Full timeTHIS IS A TEMPORARY EMPLOYMENT OPPORTUNITYPosition Summary: Tidal Basin seeks a competent Eligibility Supervisor for a potential opportunity to join our team, assisting in one or more programs that provide housing for the survivors of Maui fires. This position represents an exceptional opportunity to join an expert team to facilitate change and help make a...
-
Clinical Supervisor
4 days ago
Honolulu, United States The Salvation Army USA Western Territory Full timeDescription Department: Women's Way Position: Substance Use Treatment Clinical Supervisor (half-time) Reports to: Clinical Director Status: Part-Time, Hourly Schedule: Flexible JOB SUMMARY: The primary role of the Substance Use Treatment Clinical Supervisor is to provide clinical supervision of the treatment services provided by the residential and...
-
Clinical Supervisor
3 days ago
Honolulu, United States Salvation Army Full timeDepartment: Women's Way Position: Substance Use Treatment Clinical Supervisor (half-time) Reports to: Clinical Director Status: Part-Time, Hourly Schedule: Flexible JOB SUMMARY: The primary role of the Substance Use Treatment Clinical Supervisor is to provide clinical supervision of the treatment services provided by the residential and outpatient counseling...
-
pbx operator
1 week ago
Honolulu, Hawaii, United States realjobshawaii Full timeKKV is Hiring KKV was founded by community leaders in 1972 in response to a lack of health services for Kalihi's low income, largely-immigrant Asian and Pacific Islander residents. Together we work to advance health, to inspire healing, to foster reconciliation, and to celebrate abundance in the ahupua'a of Kalihi through strong relationships that honor...
-
Eligibility Supervisor for Hawai'i PMO
2 weeks ago
Honolulu, United States Tidal Basin Full timeJob DescriptionJob DescriptionTHIS IS A TEMPORARY EMPLOYMENT OPPORTUNITYPosition Summary: Tidal Basin seeks a competent Eligibility Supervisor for a potential opportunity to join our team, assisting in one or more programs that provide housing for the survivors of Maui fires. This position represents an exceptional opportunity to join an expert team...
-
Accounting Clerk
1 week ago
Honolulu, United States Navian Hawaii Full timeMore than a job, this is a position with a higher purpose - where you impact people's lives on a personal, human level. As a Navian Hawaii member, you will provide support for those who guide patients and their families on their journey, delivering comfort and support with a caring heart, replacing fear with hope, helping them find the beauty and joy in...