Intake Coordinator

MHS is a non-profit organization whose mission is to improve people’s lives and instill hope by providing cost-effective community-based mental health, drug and alcohol recovery, and housing services. We continually seek new and improved ways of serving our clients and communities. MHS is an essential business.

JOB SUMMARY

The Intake Coordinator position provides administrative and clinical support to the program, that include typing, data entry, filing, answering phones, preparing reports, assignment of cases to be assessed and direct client care to respond to crisis referrals to be assessed responsively. Submits documentation for timely billing and reimbursement. Compiles, processes, and maintains medical records consistent with ethical, legal, and regulatory health care system requirements.

RESPONSIBILITIES

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

• Coordinates with Office Manager all referrals, screens referrals, and schedules all referrals for assignments of clinical intake assessments, if crisis will be responsive in a timely manner with DBH request.
• Responsible for assuring the implementation of all intake systems for clients referred to the program, which includes but not limited to: Participating in weekly Intake Referral Telephone Conferences, conducting interviews with potential referrals, completing initial assessment and all documents required at initial intake.
• Acts as the liaison between the program and family/community agencies including individuals such as Parents/Caregivers, Case Managers, County Social Workers, Teachers/Education Providers, and Probation Officers.
• Coordinate with Billing Specialist and Office Manager to processes initial authorization and reassessment authorization for Medi-Cal and completes monthly Medi-Cal verification for all clients.
• Coordinate with Billing Specialist and Office Manager to open client episodes print face sheet as requested and enter discharges/closing client episodes and assignments of new cases or referrals.
• Coordinate and update client roster using word processing, spreadsheet operations and data base operations using Microsoft Office software including weekly intake & discharge reports, weekly documentation reports
• Maintain quality assurance program for chart documentation, and documents Quality Assurance Reviews.
• Complete County and MHS outcome reports as requested.
• Professionally greet, receive, and assist visitors and callers.
• Complies with all MHS and program rules, policies and procedures, and HIPAA standards.

QUALIFICATIONS

• Master’s degree in a behavioral science and valid/current BBS Registration
• Bilingual in Spanish preferred

• Valid California driver’s license and current auto insurance per contract requirements
• Knowledge and experience with Microsoft Office Suite and EHR software
• Excellent organizational and time management skills
• Strong verbal and written communication skills; ability to effectively communicate with clients, family members, community leaders, and staff members
• Ability to set priorities, problem solve, and react appropriately to emergency situations
• Ability to work independently and collaborate with a team

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential functions.

☒ Seeing

☒ Hearing

☒ Speaking

☒ Stooping/Bending

☐ Working in cramped spaces

☒ Moving around office

☒ Moving between offices/clients

☒ Driving

☐ Climbing

☐ Lifting/carrying heavy items

☐ Pushing/pulling/dragging items

☒ Standing for long periods

☐ Working outside/underground

☒ Using hands/fingers

☒ Sitting for long periods of time

I can perform the above job duties:

☐ Without accommodation ☐ With accommodation. If so, please specify:

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.