Service Owner- MES Systems

4 weeks ago

Cleveland, United States Wright Technical Services Full time
Job DescriptionJob DescriptionLocation: Ideal candidates are located in or near Cleveland, Ohio for weekly collaboration
Travel: Up to 10% Travel required, including international Reports to: Director Global Manufacturing – IT

Type: Contract-to-Hire
Eligibility: Open to all US residents legally authorized to live and work in the US without Sponsorship. This role is W2 only; no C2C or Vendor Partnerships are available.

Job Summary
Wright Technical Services is proud to represent a Fortune 500 Global Manufacturer for this role.
As a Service Owner for Manufacturing Execution Systems (MES), you will play a pivotal role in overseeing the design, implementation, and management of technology solutions across our discrete and continuous manufacturing operations. Your primary responsibility will be to ensure that IT services align with business objectives and effectively support manufacturing processes. Collaborating closely with IT and operational stakeholders, you will lead initiatives to evaluate, implement, and optimize technology solutions while ensuring alignment with organizational strategies and standards.

Qualifications:

  • Bachelor's degree in Computer Science, Engineering, Information Technology, or related field- required.
  • Minimum 10 years of experience in roles of increasing responsibility.
  • Proven experience as a Service Owner or similar role in a global manufacturing environment, with a focus on technology solutions.
  • Expertise with various MES: Apriso (preferred), Siemens SIMATIC IT MES, Rockwell FactoryTalk
  • Strong knowledge of IT architecture principles, practices, methodologies, and frameworks.
  • Experience with IT, OT, and IIoT systems, applications, and technologies in a manufacturing environment (such as PLCs, SCADA, DCS, Edge Computing Platforms)
  • Experience with ERP and WMS systems (SAP preferred).
  • Strong data management and data analysis skills, translating data to tangible business and manufacturing processes.
  • Experience in both Discrete and Continuous manufacturing processes
  • Excellent analytical and problem-solving skills, with ability to navigate complex technical challenges.
  • Strong communication and interpersonal skills, with the ability to effectively collaborate across teams and disciplines.
  • Relevant certifications and ongoing professional development preferred.
  • A valid Passport and Driver's License for travel are required.

Responsibilities:

  • Ownership of Manufacturing Execution Systems Service. Technology solutions supporting manufacturing operations, spanning both IT and OT domains.
  • Cross-Disciplinary Collaboration-Collaborate with business stakeholders, other IT service owners, and operational units to understand requirements, identify opportunities for improvement, and translate business needs into scalable and effective technical solutions.
  • Technology Evaluation and Recommendation- Evaluate emerging technologies, platforms, and solutions to support manufacturing operations, aligning with OT and IT strategies.
  • Comprehensive Solution Architecture- Develop and contribute to comprehensive architecture plans for manufacturing technology solutions, considering factors such as system integration, scalability, performance, support, data analytics and security.
  • Technical Leadership and Guidance- Provide technical leadership and guidance to cross-functional teams throughout the lifecycle of solution implementation, ensuring adherence to best practices and standards.
  • Incident Escalation and Resolution- Collaborate with IT teams to escalate and remediate incidents and outages related to manufacturing technology solutions, contributing to efficient incident management and resolution processes.

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