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Operations Specialist

2 months ago

Greenwood Village, United States Sethmar Full time
Job DescriptionJob DescriptionDescription:

As an Operations Specialist you will ensure operational excellence through supporting both internal and external customers and carriers. You will do this by tracking and tracing our shipments, making appointments, entering shipment data, communicating to help resolve issues and ensure on time departures/arrivals. You will provide excellent customer service to our carriers and customers.


What we are looking for this role to do:

  • Responsibilities include, but are not limited to:
  • Deliver operational excellence to customers, carriers and suppliers
  • Answer incoming calls and make outbound calls ensuring outstanding service
  • Schedule appointments via phone, email, and company websites
  • Provide timely and accurate shipment information to customers & carriers
  • Audit load information for accuracy and completion
  • Complete customer, carrier and supplier requests with a sense of urgency
  • Track and trace shipments proactively to best serve our customers
  • Enter shipment date(s) ensuring a commitment to quality and accuracy
Requirements:

What you need to bring to the table:


  • A bachelor’s degree in Business, Supply Chain Management, Logistics preferred or equivalent work and/or military experience
  • Proven experience in logistics operations or transferrable skillset
  • Excellent communication, writing, and negotiating skills
  • Strong critical thinking, attention to detail and time management skills
  • Demonstrated ability and experience working effectively in a self-directed, proactive, results-oriented, complex, fast paced environment
  • Proficiency in using relevant software and tools (i.e., CRM systems, TMS systems, Microsoft Office Suites).
  • Knowledge of industry regulations and compliance standards is a plus