Senior Manager Operations, Tea Around Town
2 weeks ago
We are seeking a highly motivated and experienced Operations Manager to oversee the operational aspects of Tea Around Town in our two newest operational locations: Washington DC and Philadelphia. As an Operations Manager, you will be fully responsible for the Tea Around Town experience and for its operational efficiency. You will play a pivotal role in supporting organizational growth, managing cross-functional teams, and ensuring seamless execution of business operations. The ideal candidate will be a strategic thinker with exceptional attention to detail and a proven track record of optimizing operational efficiency and excellence.
Tea Around Town (teaaroundtown.com), our recently launched product, is an elegant tea room experience atop a double decker bus. Since launch, Tea Around Town has gained significant popularity and has been featured on NBC News, Time Out, etc. Our goal is to offer world class white glove service consistently to customers, while catering to demanding schedules and achieving cost efficiency.
Powered by in-house technology, TopView Group creates unique global experiences. Our rapidly growing portfolio of products includes: hop-on hop-off bus tours in NYC and London, special events i.e. Tea Around Town and North Pole Express, sightseeing and event cruises, bike rental and tours, walking tours, and Attraction Pass. As we continue to expand vertically and horizontally, we operate in a fast-paced environment and value entrepreneurial spirits.
Responsibilities:
- Manage and supervise all aspects of the product execution (both front and back of house); ensure flawless product execution and deliver a world class experience consistently throughout all trips.
- Be responsible for hiring, training, scheduling, managing, and performance monitoring of all operations staff related to the product.
- Coordinate with the Bus Operations Yard and Catering Operations for proper trip alliance
- Collaborate with cross functional teams within the organization to ensure full adherence to SOPs, and execute seamlessly all product changes, promotions, press events, and new product launches; foster productive relationships and promote inter-departmental synergy.
- Establish routine quality assurance procedures, identify gaps between the achieved product quality and anticipated product standards, and implement corrective actions in a timely manner.
- Effectively communicate with staff to align managed employees with product standards established by the product team.
- Analyze current operational processes, identify bottlenecks, inefficiencies, and areas for improvement; propose and implement process enhancements to optimize resource utilization and increase cost efficiency.
- Oversee inventory through normal cycle counts and inventory maintenance related activities; reconcile inventory with inventory systems and perform manual transactions to maintain inventory accuracy.
- Identify potential risks within operations and develop plans to mitigate them; implement robust contingency plans to ensure business continuity in the face of unexpected challenges.
- Uphold stringent safety protocols and uncompromising food quality standards throughout all operational processes.
- Work closely with the finance team to develop and manage operational budgets; monitor expenditures, identify cost-saving opportunities, and ensure financial discipline within the operations function.
Requirements:
- Bachelor's degree in Business Administration, Operations Management, or a related field.
- Proven track record of at least 12 years in operations, with 5+ years in a management role. Hospitality, restaurant, F&B experience preferred.
- Highly hands-on with strong problem-solving capabilities under pressure.
- Ability to make data-driven decisions.
- Thrive in a fast-paced, dynamic environment and adapt to changing business needs.
- Exceptional team management abilities, with a history of building and motivating high-performing teams.
- Excellent communication and strong organizational skills; attention to detail.
- Work schedule is 50+ hours a week; must be available to work weekends and holidays.
- Work locations are in Washington DC and Philadelphia; valid driver’s license required.
Benefits
- Bonus pay
- Paid time off
- Health insurance (medical, dental, vision)
- Pre-tax commuter benefit
- 401K
- More
Compensation: $80-$90k + bonus
Powered by JazzHR
Oc76LQuu4t
-
Town Planners
5 days ago
Washington, United States Varsity Town Planning Full timeThe advert job description. Varsity Town Planning is growing and we are keen to hear from town planners at all stages of their career. The company was established in 2018 to meet the housing challenge across the Oxford to Cambridge Arc and we now work on projects nationwide. Operating from a delightful office in a stunning rural location, we offer our...
-
Retail Sales Associate
5 days ago
Port Washington, United States The Spice and Tea Exchange Full timeAre you a foodie? Do you enjoy food and cooking? Do you appreciate fine teas, gourmet spice blends, sugars, and salts? Are you creative in the kitchen? Come work in an environment where it is all about food!Part-time, long-term Retail Sales Associates are wanted immediately for The Spice & Tea Exchange, a specialty retail shop that sells spices, herbs, teas,...
-
Retail Sales Associate
3 days ago
Port Washington, United States The Spice and Tea Exchange Full timeAre you a foodie? Do you enjoy food and cooking? Do you appreciate fine teas, gourmet spice blends, sugars, and salts? Are you creative in the kitchen? Come work in an environment where it is all about food! Part-time, long-term Retail Sales Associates are wanted immediately for The Spice & Tea Exchange, a specialty retail shop that sells spices, herbs,...
-
CDL A or B Driver
1 week ago
Washington, United States TopView Sightseeing Full timeJob DescriptionJob DescriptionTopView one of the leading sightseeing companies in the United States, is hiring experienced Bus Drivers / Bus Operators to drive double-decker buses in Washington, D.C. Be part of our inauguration team for our Tea Around Town/Washington, D.C. product launch. (All bus tours for this position are located within Washington,...
-
Activity Manager for Senior Center
7 days ago
Washington, United States First Baptist Church Senior Center Full timeJob DescriptionJob DescriptionThe Activity Manager will develop groups and programs in consideration of the needs, abilities and interests of the participants. The provision of programs shall offer a variety of formats including small groups, one on one, and large groups and take into consideration the multigenerational population in the program. The...
-
Senior Director of Operations
7 days ago
Washington, Washington, D.C., United States GardaWorld Security Services Full timeJob Summary Job Title: Regional Director of SecuritySalary: $ $135000 / yearMinimum of five (5) years of crowd management and guest services experience at a sports/entertainment venue, with an emphasis in business management.Job Summary:The strategic Senior Director of Operation is to lead and optimize our organization's operation efficiency in their...
-
Senior Fund Operations Manager
1 week ago
Washington, United States ICMA Retirement Corporation Full timeManage and oversee non-US country maintenance and forms, ensuring compliance with local regulations and reporting requirements. Perform daily ownership monitoring of non-US positions. Responsible for being the custodian security administrator with ov Operations Manager, Operations, Manager, Fund, Senior, Manufacturing, Operation
-
Washington, United States US Chamber of Commerce Full timeSenior Project Manager of Operations- Present and Growth Initiatives Headquarters, 1615 H Street, NW, Washington, District Of Columbia, United States of America Req #520 Friday, April 19, 2024 About Us: If you are passionate about the ability of American business to improve lives, solve problems, and strengthen society, the U.S. Chamber of Commerce is the...
-
Senior Workplace Operations Specialist
7 days ago
Washington, United States SHEIN Distribution Corporation Full timeJob Title: Senior Workplace Operations Specialist IReports to: Director of Workplace Operations & ExperienceJob Location: Washington, District of Columbia, USAJob Status: Exempt, FTAbout SHEINSHEIN is a global fashion and lifestyle e-retailer committed to making the beauty of fashion accessible to all. We use on-demand manufacturing technology to connect...
-
Senior Workplace Operations Specialist
6 days ago
Washington, United States SHEIN Distribution Corporation Full timeJob Title: Senior Workplace Operations Specialist IReports to: Director of Workplace Operations & ExperienceJob Location: Washington, District of Columbia, USAJob Status: Exempt, FTAbout SHEINSHEIN is a global fashion and lifestyle e-retailer committed to making the beauty of fashion accessible to all. We use on-demand manufacturing technology to connect...
-
Senior Marketing Manager
6 days ago
Washington, United States TFG Home Office Full timeSenior Marketing Manager, DC Area José Andrés Group (JAG) has a fantastic opportunity for a creatively minded hospitality marketing professional who's ready to make a difference. An integral member of the marketing team, this DC based Senior Marketing Manager will lead the efforts for key assets across the José Andrés Group portfolio in our hometown...
-
Senior Marketing Manager
2 weeks ago
Washington, United States TFG Home Office Full timeSenior Marketing Manager, DC Area Jos Andrs Group (JAG) has a fantastic opportunity for a creatively minded hospitality marketing professional who's ready to make a difference. An integral member of the marketing team, this DC based Senior Marketing Manager will lead the efforts for key assets across the Jos Andrs Group portfolio in our hometown Washington,...
-
Senior Marketing Manager
2 weeks ago
Washington, United States José Andrés Group Full timeJob Description Job Description Senior Marketing Manager, DC Area José Andrés Group (JAG) has a fantastic opportunity for a creatively minded hospitality marketing professional who’s ready to make a difference. An integral member of the marketing team, this DC based Senior Marketing Manager will lead the efforts for key assets across the José Andrés...
-
Senior Marketing Manager
7 days ago
Washington, United States TFG Home Office Full timeSenior Marketing Manager, DC Area Jos Andrs Group (JAG) has a fantastic opportunity for a creatively minded hospitality marketing professional who's ready to make a difference. An integral member of the marketing team, this DC based Senior Marketing Manager will lead the efforts for key assets across the Jos Andrs Group portfolio in our hometown Washington,...
-
Senior Center Director
1 month ago
Washington, United States First Baptist Church Senior Center Full timeJob DescriptionJob DescriptionOverviewAs a senior center director, you are in charge of the coordination of programs and activities for senior citizens at a day senior center. You plan, facilitate, and oversee daily activities, day trips, and special occasions for the facility. Other responsibilities include managing the program budget, maintaining records,...
-
Senior Management Analyst
6 days ago
Washington, United States Rackner Full timeJob Title: Senior Management Analyst Location: Hybrid Washington DC Area (Remote, Arlington, DC, and potentially other locations as needed) Overview: The Program Executive Office Manpower, Logistics, and Business Solutions (PEO MLB) was created to establish successful digital transformation and to optimize program alignment across the Navy and Marine Corps...
-
Senior Risk Manager
6 days ago
Washington, United States CIPE Full timeCompany Overview The Center for International Private Enterprise (CIPE) strengthens democracy around the world through private enterprise and market-oriented reform. CIPE is one of the four core institutes of the National Endowment for Democracy and is an affiliate of the U.S. Chamber of Commerce. Since 1983, CIPE has worked with business leaders,...
-
Senior Fund Operations Manager
6 days ago
Washington, United States ICMA-RC Full timeJoin a great place to work with MissionSquare Retirement, a FINANCIAL SERVICES LEADER in public sector employee retirement products and services. Headquartered in Washington, DC, MissionSquare Retirement was founded to provide portable retirement benefits for city and county managers, enabling accumulated retirement assets to be transferred between...
-
Senior Fund Operations Manager
4 days ago
Washington, United States ICMA-RC Full timeJoin a great place to work with MissionSquare Retirement, a FINANCIAL SERVICES LEADER in public sector employee retirement products and services. Headquartered in Washington, DC, MissionSquare Retirement was founded to provide portable retirement benefits for city and county managers, enabling accumulated retirement assets to be transferred between...
-
Senior Catering Manager
2 weeks ago
Washington, United States Capital Hilton Full timeDescriptionA Senior Catering Manager at the Capital Hilton is responsible for developing market segments and soliciting new customers to purchase food and beverage and utilize event facilities in the hotel's continuing effort to deliver outstanding guest service and financial profitability.The Capital Hilton is an historic hotel in the heart of the...