Enrollment Associate

At Eagle Peak , We partnered with the Federal Lifeline Program to make communication tools accessible to low-income households. Our Enrollment Associate plays an integral part in allowing families to better navigate tough times when the unexpected happens. As an Enrollment Associate, you will assist us in creating a strong, positive impact in the community. We take immense pride in initiating, maintaining, and expanding relationships with all persons wishing to enroll.  If you're looking to join a rapidly growing company with a triumphant and positive environment, then a career with Eagle Peak is for you

Responsibilities as an Enrollment Associate: 

• Welcome new enrollees and provide an overview of the Federal Lifeline Program services, processes, and ensure that the consumer is qualified for the program
• Maintain high levels of confidentiality with sensitive client information 
• Act as the primary point of contact responsible for handling all enrollment appointments
• Manage customers with care, sincerity, and empathy toward their issues and escalate any that you may need additional resources to resolve 
• Empathize and deescalate consumer concerns with sincerity, understanding, and care
• Utilize provided tools and resources to effectively educate consumers on the benefits provided by the Federal Lifeline Program

Qualifications as an Enrollment Associate: 

• 1-2 years of experience in Consulting, Customer Service, Benefits Enrollment, Member Services, or sales preferred
• Degree in Communications, Psychology, Marketing, Business Management or related fields 
• Ability to maintain a positive attitude, even in times of stress
• Agile thinker and decision-maker
• Impeccable professionalism and communication with clients, management, and fellow staff 
• Excellent organizational skills with keen attention to detail and follow-through in a role that leaves limited opportunity for errors 

Perks of an Enrollment Associate: 

• Community involvement and the ability to make a difference 
• Competitive compensation, bonuses, and incentives

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