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Home Care Consultant
2 months ago
Responsibilities:
- You'll get to utilize your outgoing personality by creating a welcoming experience for all Clients and Care Professionals
- As a Business Development Manager/Home Care Consultant, you'll provide efficient and organized support to our Clients and Key Players in a way that enhances our vision
- Join a learning and development culture designed to create a level of operational excellence that fosters a meaningful environment to improve the quality of life for our clients and team members
- The Home Care Consultant is responsible for ensuring achievement of revenue objectives for their service area
- Revenue is to be generated from a variety of Sales and Marketing duties, including researching and pursuing new referral sources, and enhancing and maintaining relationships with existing referral sources
- This position is responsible for reporting results in moving relationships forward to the General Manager on a weekly basis, discussing successes and opportunities, and demonstrating documented progress and inquiry production in Sales/Marketing/Networking areas
- Reflect the core values of Sharp Home Care
- Responsible for researching and developing Referral Provider Network relationships and producing referrals; performs all phases of consultative sales process, including preparation and documentation of cold calls, follow-up calls, diagnosis of referral source and client needs, recommendation of appropriate Sharp Home Care services and additional community resources, maintaining and nurturing existing referral accounts, including follow-up, as necessary
- Achieve inquiry generation objectives for assigned territory with the primary goal of bringing in new business to increase overall market share
- In conjunction with Sharp Home Care leadership, develops sales and marketing plans, detailing weekly and monthly activities focused on meeting or exceeding established goals
- Develop and maintain knowledge of Sharp Home Care brand
- Effectively presents Sharp Home Care marketing materials and services to referral providers, including 1:1 meetings, as well as planning, arranging, and conducting formal group presentations to referral providers
- Maintain accurate records of all sales and prospecting activities including sales calls; presentations; closed sales; and follow-up activities within the assigned territory, including the use of software to maintain accurate records to maximize territory potential
- Develop a database of qualified leads from referrals through face-to-face cold calling on referral providers, email, telephone, and Web
- Conduct Service Inquiries and Care Consultations as needed following the consultative sales process
- Adhere to all company policies, procedures, and business ethics codes
- Participate in and contribute to the development of educational programs offered to clients, prospects, and co-workers
- Conduct the initial client/Care introduction
- Conduct quality assurance (QA) visits with clients as needed
- Participate in various PR strategies
- Qualifications:
- College degree required or equivalent work experience
- Must possess a valid driver's license
- Must have an understanding of and uphold the policies and procedures established by Sharp Home Care
- Must demonstrate excellent oral and written communication skills and the ability to listen effectively
- Must have the ability to work independently, maintain confidentiality of information and meet deadlines
- Must have the ability to demonstrate effective interpersonal skills is essential as well as sound judgment and good decision-making
- Must demonstrate discretion, integrity and fair-mindedness consistent with company standards, practices, policies and procedures
- Must have the ability to organize and prioritize daily, monthly, quarterly and yearly work
- Must have the ability to establish good working relationships with office colleagues, the owner, clients and the community
- Must present a professional appearance and demeanor
- Must have the ability to operate office equipment
- Must have the ability to operate all technology systems
- Must have computer skills and be proficient in Word and Excel
- Must be able to work evenings or weekends as required
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