Builder Support Coordinator

3 weeks ago


Houston, United States ARCXIS Full time
Job DescriptionJob DescriptionDescription:

Company Overview:

ARCXIS (Houston, Texas), is the largest provider of inspection, design, engineering, and quality assurance services for the U.S. residential construction industry. Formerly known as DPIS Builder Services, Ei Companies, Post-Tension Solutions, Ensign Building Solutions Home Energy Division, and Building Energy, ARCXIS brings together hundreds of years of expertise and experience under a single brand serving builders in over half of the states spanning the continental United States.

The ARCXIS group of companies also includes ABCO Construction Services, LLC (Centennial, Colorado) and structural engineering firm United Structural Consultants (Houston, Texas). Both ABCO and USC service the multi-family, multi-use, and commercial sectors of the construction industry.


ARCXIS is majority-owned by Saw Mill Capital, LLC (Briarcliff Manor, New York). Visit us online at www.arcxis.com.


General Overview of Position:

This position will act as a communication point between our building partners, and our Arcxis team. The builder support coordinator must be able to prioritize daily assignments and work around unexpected field changes as well as take appropriate action with little supervision.


Primary Responsibilities:

  • Analyze and monitor information from the operation software of the building partner(s) daily.
  • Answer company-wide incoming calls and emails. (HIGH CALL VOLUME – MULTIPLE PHONE LINES)
  • Proactively communicate with building partners and coworkers regarding any issues to discover opportunities and maximize the customer service experience.
  • Reach out to building partners to confirm the correct date for engineering design and inspection processes, and other information that may be needed for the completion of construction.
  • Track information relating to builder support tickets and any issues that arise.
  • Help management stay in touch with building partners regarding missing and/or needed information (accounting, contracts, etc.)
  • Other duties as assigned.
Requirements:

Education, Experience, and Desired Qualifications:

  • High School Diploma, or GED
  • Minimum of three (3) years general office experience
  • Minimum of two (2) years direct experience in planning and prioritizing daily schedules (or similar work)
  • Proven experience in data entry
  • Above-average typing skills (50-60 WPM)
  • Professional written and verbal communication skills both internal and external
  • Above-average knowledge of word processing tools, CRMs, and spreadsheets such as MS Office, Word, Excel. Knowledge of Salesforce is a plus.
  • General construction knowledge a plus

Qualifications and Desired Competencies:

  • Ability to perform data entry in multiple forms of software.
  • Ability to think quickly on your feet for a real-time solution to a problem.
  • Excellent customer service skills via phone and email.
  • Excellent attention to detail is a must.
  • Accountability - Demonstrates a sense of responsibility and urgency for completing tasks; works independently with little to no supervision.
  • Time Management – Ability to manage and prioritize multiple projects and deadlines.
  • Communication - Excellent written and verbal skills, ability to uphold great rapport with both internal and external customers, escalates issues appropriately and professionally.
  • Teamwork - Works well with others, offers assistance, and collaborates.
  • Flexibility - Ability to work around unexpected changes, open to new and alternate ideas, and remain efficient and professional under pressure.

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Referral program
  • Vision insurance


  • Houston, United States ARCXIS Full time

    Job Type Full-time Description Company Overview: ARCXIS (Houston, Texas), is the largest provider of inspection, design, engineering, and quality assurance services for the U.S. residential construction industry. Formerly known as DPIS Builder Services, Ei Companies, Post-Tension Solutions, Ensign Building Solutions Home Energy Division, and Building Energy,...


  • Houston, United States Fortune Brands Innovations Full time

    Job Description As a National Builder Account Manager, you will drive growth and profit for the business through the management of all interfaces with the key accounts of our National Builders. YOUR ROLE: The bullet points below reflect roughly 80% of your job. We are a fast-paced company, you may be pulled in a variety of different directions with tasks...

  • Receptionist

    4 weeks ago


    Houston, United States Wisenbaker Builder Services Full time

    **Title: Receptionist** **Location**: 1521 Greens Rd **The Wisenbaker Builder Services Receptionist offers a welcoming and friendly first point of contact for individuals reaching out to the company via phone or in person, while also providing support with administrative tasks.** **About You** If you are interested in being part of a collaborative team...


  • Houston, United States Fortune Brands Full time

    Company Description At Fortune Brands Innovations, we believe that our innovation and success are fueled by the passion of our people and the strength of our teams. Together, we work to fulfill dreams of home by aligning around common goals, being agile in the face of change, holding ourselves accountable, and acting with integrity and transparency. We...

  • Project Engineer

    4 days ago


    Houston, United States Wisenbaker Builder Services, Inc Full time

    Career Opportunities with Wisenbaker Builder Services A great place to work. Current job opportunities are posted here as they become available. As a Manufacturing Project Engineer, you will be responsible for managing and coordinating manufacturing projects to ensure they meet quality, cost, and timeline objectives. You will collaborate with...


  • Houston, United States Flat Fee Landlord Full time

    **Job Title**: Assistant Community Builder - Flat Fee Landlord Division **Department**:Flat Fee Landlord (A Division of Hashem Holdings) **Reports To**:Chief of Single-Family Operations, Hashem Holdings **Start Date**:Immediate, by May 19th, 2024 **Position Overview**: Join Flat Fee Landlord as our Assistant Community Builder! You'll play a crucial role...


  • Houston, United States Wisenbaker Builder Services Full time

    **Maintenance Technician** Night Shift **About the Job** As a Maintenance Technician, you will play an important role in ensuring the smooth operation of the reeveston manufacturing processes and equipment. Your primary responsibilities will involve troubleshooting, maintaining, and repairing complex electro-mechanical systems, thus contributing to our...


  • Houston, United States Wisenbaker Builder Services, Inc Full time

    Career Opportunities with Wisenbaker Builder Services A great place to work. Current job opportunities are posted here as they become available. BuildOn Technologies: VEO Design Studio Catalog Content Administrator About BuildOn Technologies BuildOn Technologies serves home builders nationwide with the premier design center web site VEODesignStudio.com and...

  • Order Builder

    5 days ago


    Houston, United States ABARTA Coca-Cola Beverages, LLC Full time

    Summary As an Order Builder, you will work in a fast-paced warehouse environment fulfilling customer orders, preparing them for delivery and making sure our customers' stores are fully stocked with Coca-Cola products. You will stage completed pallets, manually lift and move products, and adhere to good manufacturing practices and safety standards. Your...

  • Maintenance Manager

    1 month ago


    Houston, United States Wisenbaker Builder Services Full time

    **MAINTENANCE MANAGER** **About the Job** As the Maintenance Manager, you will oversee and drive the maintenance activities of our manufacturing facility. Your role is pivotal in ensuring the integrity, reliability, and efficiency of our equipment and machinery while maintaining a strong focus on safety and sustainability. **Duties and...

  • Maintenance Manager

    1 week ago


    Houston, United States Wisenbaker Builder Services Full time

    MAINTENANCE MANAGER About the Job As the Maintenance Manager, you will oversee and drive the maintenance activities of our manufacturing facility. Your role is pivotal in ensuring the integrity, reliability, and efficiency of our equipment and machinery while maintaining a strong focus on safety and sustainability. Duties and Responsibilities * Lead and...

  • Maintenance Helper

    1 month ago


    Houston, United States Wisenbaker Builder Services Full time

    **MAINTENANCE HELPER** **About the Job** As a Manufacturing Maintenance Helper, you will be providing support in maintaining and optimizing machinery and equipment. This role offers an excellent opportunity to gain hands-on experience in maintenance while working in a dynamic manufacturing environment. **Duties and Responsibilities** - Assist maintenance...

  • Maintenance Helper

    1 week ago


    Houston, United States Wisenbaker Builder Services Full time

    MAINTENANCE HELPER About the Job As a Manufacturing Maintenance Helper, you will be providing support in maintaining and optimizing machinery and equipment. This role offers an excellent opportunity to gain hands-on experience in maintenance while working in a dynamic manufacturing environment. Duties and Responsibilities * Assist maintenance technicians...


  • Houston, United States NRG Energy Full time

    Welcome to the intersection of energy and home services. At NRG, we’re driven by our passion to create a smarter, cleaner and more connected future. At Airtron, an NRG owned company, we’re more than just a heating and air conditioning installer and service provider. We’re a family of hard-working and dedicated technicians, residential installers,...


  • Houston, United States NRG Full time

    Welcome to the intersection of energy and home services. At NRG, we're driven by our passion to create a smarter, cleaner and more connected future. At Airtron, an NRG owned company, we're more than just a heating and air conditioning installer and service provider. We're a family of hard-working and dedicated technicians, residential installers, warehouse...


  • Houston, United States Wisenbaker Builder Services Full time

    Job Title: Customer Experience Team Quality Assurance AnalystAbout BuildOn TechnologiesBuildOn Technologies serves home builders nationwide with the premier design center web site VEODesignStudio.com and related service.BuildOn Headquarters16800 Greenspoint Park DriveSuite 300NHouston, TX 77060Job SummaryThe Customer Experience Team Quality Assurance Analyst...


  • Houston, United States Wisenbaker Builder Services Full time

    **MANUFACTURING SUPERINTENDENT** Are you at the top of your game and looking for a challenge? This is your opportunity to make an impact, prove what you are made of, and thrive in one of the toughest industries. We are looking for a **Superintendent** able to make things happen and turn a Manufacturing Cabinet plant into the most profitable part of the...

  • Junior PC Builder

    3 weeks ago


    Houston, United States Touch Dynamic, Inc. Full time $15 - $19

    We are a nationally recognized, leading US-based designer and manufacturer of touch screen systems and PCs, located at BW 8 West and West Little York, Houston, TX. We are looking for a Junior PC Builder/Repair who is hard work and eager to learn new stuff. The successful candidate:Have A+ Certification and/or some technical training or degree.Have 1 - 3...

  • Plant Manager

    2 weeks ago


    Houston, United States Wisenbaker Builder Services, Inc Full time

    Career Opportunities with Wisenbaker Builder Services A great place to work. Current job opportunities are posted here as they become available. We are seeking a skilled Plant Manager to join our team and help cultivate effective leadership. In this role, you will be responsible for a range of essential tasks, such as maintaining work and production...


  • Houston, United States MTY Builders Inc. Full time

    Home builder and developer currently looking for a coordinator for the planning and pre-construction department. This position will provide support to the construction team including but not limited to the following duties: - Manage the preconstruction phase of projects from inception to completion - Coordinate with architects, engineers and subcontractors,...