ServiceNow Architect

1 week ago

Washington, United States GCB Services LLC Full time
Job DescriptionJob Description

The client is seeking an experienced Senior ServiceNow Architect. You will be part of an established team supporting our federal client in Washington, DC.

The Team:

The client Office of Information Technology would like to continue to leverage the SNOW platform to achieve greater operational efficiencies through automating manual business processes and more real-time reporting and analytics to improve staff productivity, identify opportunities for improvement and issues requiring resolution, and improve the end-user experience. Specifically, the client would like to leverage the full ServiceNow capabilities to meet the needs of this demand. The goals for this effort are to provide the human center design-based architecture and implementation support for the client to leverage ServiceNow to improve the end-user experience, automate business processes, enable real-time collection of data, analysis, monitoring, and reporting, and ultimately improve business operations and effectively utilize resources. Moreover, the goal is to assist the client in capturing, rationalizing, consolidating, migrating, and modernizing its legacy business management applications portfolio to a standardized modern platform that provides ease of integration with other Client technology platforms; research, develop, and prototype new requirements.

Position Responsibilities:

  • Formulates and defines system scope and objectives.
  • Prepares detailed specifications for programs.
  • Responsible for program design, coding, testing, debugging, and documentation.
  • Technical knowledge and responsibility of all phases of applications systems analysis and programming.
  • Understand the business or function for which the application is designed.
  • Instructing, directing, and checking the work of other technical team members.
  • Full Stack Developer Engineer who can handle all the work of databases, servers, systems engineering, and clients.
  • Has an understanding of front and back-end web development.
  • Experience with programming languages and databases including AngularJS, PHP, HTML, CSS, JavaScript

Required Skills and Certifications:

  • Certified ServiceNow Administrator and certified Application Developer with additional certifications in a minimum of two of the following: ITOM, ITSM, HRSD, CSM, WSD, and/or Service Portal.
  • 5+ years of experience developing on the ServiceNow platform.
  • 12+ years of IT application system experience in technology solution delivery.
  • 12+ years of experience with platform customization in relevant delivery platforms
  • 3+ years of experience developing and customizing core applications such as Incident, Problem, Change, Knowledge, and Service Catalog.
  • 3+ years of experience with HRSD including at least two successful deployments of an HR solution from initiation to deployment
  • 2+ years of experience with custom application development including Custom Service Portal widget creation. Experience with rebuilding legacy applications in ServiceNow is a plus.
  • 2+ years of experience working and developing with JavaScript - HTML5, Jelly, jQuery, and AngularJS.
  • 2+ years experience leading and mentoring Junior ServiceNow team members
  • 2+ years of experience implementing systems using the Agile/Scrum methodology
  • 1+ years of experience with workplace service delivery for reservation management, including integration with Outlook.

Clearance Required:

Can start immediately and Public Trust will begin once started

Preferred Skills:

  • Experience with ServiceNow License Management
  • Experience building APIs through MuleSoft.
  • Integration experience (SOAP, REST, JSON, JDBC, and file imports).
  • Administration of a ServiceNow instance including managing users, groups, and roles, Development, ACLs, business rules, workflows, UI actions, UI policies, dictionary, and catalog items Orchestration and Discovery experience is a plus.

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