Intern

2 weeks ago

North Brookfield, United States North Brookfield Savings Bank Full time
Job DescriptionJob Description

Summary/Objective

Summer Interns perform bank teller transactions and are responsible for providing exceptional customer service including efficient and accurate transaction processing.

Essential Functions

  • Answer customer inquiries and refer customers to the proper service area for issues that cannot be resolved at the teller line.
  • Maintain the highest level of confidentiality with all information obtained.
  • Represent the Bank in a manner that maintains and expands positive relations with all customers, potential customers and co-workers.
  • Enforce dual control procedures at all times.
  • Receive, count and verify working cash at beginning of shift.
  • Balance currency, coin and checks in cash drawers at end of shift.
  • Process deposits, withdrawals, transfers and loan and mortgage payments accurately and in a timely manner.
  • Process money orders and official checks.
  • Examine checks for validity. Ability to recognize and reduce fraud; minimize risk to consumer and the bank.
  • Accept cash and checks for deposit and check for accuracy.
  • Process cash withdrawals, transfers, withdrawals to purchase negotiable instruments.
  • Ability to recognize parts of a negotiable instrument and how to recognize potential fraud (Red Flag).
  • Determine when and how to place holds when warranted.
  • Process Savings Bond redemptions.
  • Ensure ongoing adherence with compliance procedures.
  • Keeps educated on all deposit, business and consumer loan products.
  • Balances and troubleshoots ATM/debit card concerns.
  • Process night drop bags.
  • Conduct accurate and true branch logs.
  • Ensures excellent customer service skills are practiced. Attempt to solve customer problems and concerns in an accurate timely manner, seeking additional assistance when needed.
  • Identify relevant referral opportunities.
  • Maintain visibility in the community as an ambassador of NBSB through meaningful community event and volunteer opportunities.
  • Ensure compliance with all internal controls and established policies and procedures.
  • Identify and promote opportunities for relevant product referrals to consumers.
  • Maintain positive, customer centric and communicative team atmosphere at all times.
  • Promote bank products and services.

Competencies

  • Excellent customer service skills, attentiveness, information retention, tact and diplomacy in dealing with both customers and employees.
  • Strong communication & organizational skills.
  • Detail oriented, high degree of accuracy.
  • Ability to work in a fast-paced environment & under pressure as needed.
  • The ability to make sound decisions. This may include making on-the-spot decisions regarding customer transactions; weighing customer satisfaction issues with the Bank’s exposure to loss or fraud and the ability to think through and rationalize decisions.
  • Capable of relating to individuals at all levels. As unique situations present themselves, must be sensitive to Bank needs, customer and employee goodwill, and the public image.
  • Familiar with retail banking regulations and teller roles and responsibilities relating to each.

Position Type/Expected Hours of Work
This is a part-time or full-time non-exempt seasonal position. Days and hours of work are determined based on branch schedules.

Required Experience

  • Customer service experience
  • Cash handling experience
  • Mathematical skills

Preferred Experience

  • Banking experience
  • Familiarity with Teller Capture
  • Familiarity with Cash Recyclers


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