Concession Stand Lead at Revolution Hospitality

1 month ago

York, United States Revolution Hospitality Full time
Job DescriptionJob Description

Looking for a fun summer job in sports and hospitality? Then come join the Revolution Hospitality team. Benefits include: discounted and free meals, free game tickets, discounts on team merchandise; plus bonuses & prizes for attendance and referrals. 

Revolution Hospitality; the food and beverage provider for the York Revolution, is seeking help for the upcoming 2022 baseball season. We are looking for professional, friendly, engaging, and service-oriented staff. These are part-time, seasonal positions, April through September.

Under Leadership of the Concession Manager, the Stand Lead is responsible for day-to-day aspects of their stand, with an in-game focus of cashiers and cooks at our full service registers, such as assisting with training personnel, supervising and directing the work activities of others, all while providing exceptional customer service for our customers. Specific responsibilities include but are not limited to:

·        Supervises and coordinates stand workers, delegating tasks and providing follow-up.

·        Oversees and/or participates in stand set-up and closing procedures.

·        At closing, works with other stand personnel to properly clean equipment and organize stock for next event.

·        Ensure customer satisfaction while performing duties.

·        Train and coach employees.

·        Must have working knowledge of all positions in stand; cashier, fry & grill cook, and how to operate all equipment.

·        Ensure team provides fast, friendly, and accurate service.

·        Ensure product quality, stand cleanliness, maintenance and security standards are met.

·        Ensures that all work stations and the back of stand and storerooms remain clean and sufficiently stocked, keeping a quality appearance of the stand at all times.

·        Able to resolve customer issues by clarifying the customers complaint, determining the cause of the problem, and selecting the best solution to solve the problem.

·        Must meet state and local health requirements for food handlers and alcoholic beverage services.

·        Ensures stand workers are in compliance with company service standards and safety procedures.

·        Performs other duties as assigned by management.

·        Maintain quality and consistency of all food served.

·        Assist with inventory and food spoilage policies.

Qualifications:

·        Must be at least 18 years of age.

·        Ability to listen and communicate effectively.

·        Excellent Customer Service skills.

·        Strong organizational and time management skills.

·        Ability to work independently and in a high stress, fast paced environment. 

·        Previous experience in a management role.

·        Knowledge of health and safety regulations.

·        RAMP and ServeSafe Certifications preferred.

Other Requirements:

Must be able to stand and exert fast-paced mobility for periods of up to six (6) hours in length and have the ability to bend and lift up to 30 pounds frequently and occasionally up to 50 pounds. Must be able to speak clearly and listen attentively to guests and other employees. Must be able to go from warm to cold climates (workstation to coolers) and work in warmer conditions. Hours may be extended or irregular to include nights, weekends and holidays.

 We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. 


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