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Team Member

4 months ago

Franklin, United States Johnson Comfort Full time
Job DescriptionJob Description

Team Member  

Johnson Comfort is looking for motivated team members to join our team. We are looking for individuals that will support office and/or field operations, performing a variety of tasks that contribute to the overall efficiency and success of our HVAC and plumbing services. The ideal candidate will be eager to learn, adaptable, and ready to take on diverse responsibilities in a dynamic environment. 
 

About Johnson Comfort 

Established in 1968, Johnson Comfort proudly services customers in Johnson County and the central Indiana area.  Specializing in heating, cooling, and plumbing our hard-working and dedicated team create happy customers through our craftsmanship, integrity, and exceptional service.  Our team is the foundation of our long-standing company, and we work hard to ensure their careers with Johnson Comfort are satisfying both personally and professionally 
 

At Johnson Comfort, we believe in pursuing Honest Excellence. Our core principles guide everything we do: 

  1. Raise The Standard: Pursue mastery in all you do 

  1. Restore Pride in Hard, Joyful Work: Find joy and purpose in the relentless pursuit of excellence 

  1. Live on Purpose: Align your actions with your values and make a positive impact with every interaction 

  1. Own It: Take radical responsibility for your results, learn from setbacks, and find solutions 

  1. Embrace Courage: Step out of your comfort zone, face challenges head-on, and grow stronger 

  1. Lead by Example: Inspire others through your consistent actions, integrity, and commitment 

  1. Speak the Truth: Communicate openly, honestly, and directly, with empathy and respect 

  1. Innovate, Grow, Wonder: Stay curious, seek out new ideas, and continuously improve 

  1. Serve with Honor, Build Trust: Be a trusted advisor and good neighbor, building relationships that last 

Location  

  • Franklin, Indiana 
     

Benefits 

  • Competitive Pay + bonus structure  

  • Benefits after 90 days (Full time employees) 

  • Health insurance 

  • Dental insurance 

  • Company sponsored short term disability  

  • PTO + paid holidays  

  • IRA with 3% company match 

  • Paid training and company education  

  • Company events  

  • Flexible Schedule  

  • Uniforms and boot vouchers provided 

Responsibilities 

Individual and Team Oriented 

  • Collaboration: Actively participates in team activities and supports colleagues 

  • Adaptability: Transitions smoothly between solo and team tasks, adjusting to team needs 

  • Communication: Clearly conveys information, listens actively, and provides constructive feedback 

  • Problem-solving: Addresses challenges with a team mindset, seeking input for solutions 

  • Accountability: Takes responsibility for tasks and ensures contributions align with team goals 
     

Time and Organization Management 

  • Prioritization: Focuses on critical tasks and balances priorities effectively 

  • Planning: Develops detailed schedules, breaking tasks into manageable steps 

  • Efficiency: Uses tools to maximize productivity and streamline processes 

  • Time Tracking: Monitors time spent on tasks and uses tracking tools to stay on schedule 

  • Deadline Management: Sets realistic deadlines, tracks milestones, and communicates potential delays 

  • Organization: Maintains an orderly workspace and keeps documents easily accessible 

Customer Service in the Field 

  • Responsiveness: Quickly addresses inquiries and provides immediate solutions 

  • Personal Interaction: Builds rapport through face-to-face engagement and professionalism 

  • Problem Resolution: Identifies and resolves issues on-site, communicating steps clearly 

  • Adaptability: Adjusts to varying environments and handles unexpected situations efficiently 

  • Feedback Collection: Gathers direct feedback and observes customer preferences 
     

Customer Service in the Office 

  • Communication: Efficiently handles inquiries via phone, email, and chat, providing clear information 

  • Follow-Up: Ensures issues are resolved and follows up for confirmation 

  • Problem-Solving: Uses resources and collaborates with departments to resolve issues 

  • Professionalism: Maintains a positive demeanor and adheres to company policies 

  • Feedback Implementation: Uses feedback to improve processes and communicates issues to management 

What We Are Looking For 

  • Education: High school diploma or equivalent 

  • Technical Skills: Basic knowledge of HVAC/plumbing systems, tools a plus 

  • Physical Abilities: Ability to lift heavy objects and work in various environments 

  • Communication: Clear communication and documentation skills 

  • Customer Service: Friendly, professional demeanor; handles inquiries and issues 

  • Problem-Solving: Basic troubleshooting skills; critical thinking 

  • Teamwork: Works well with others; willing to learn  

  • Dependability: Punctual, reliable, strong work ethic 

  • Safety Awareness: Knowledge of safety protocols; maintains safe work environment 

  • Adaptability: Willing to learn new technologies; flexible with work hours 

We are an equal opportunity employer and encourage veterans to apply. 

Ready to join us on this journey? Apply today and let us forge forward together 

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