Intake Team Lead

4 weeks ago

Knoxville, United States ADDICTION AND MENTAL HEALTH SERVICES, LLC Full time
Job DescriptionJob Description

Position Title: Intake Team Lead: Empower Others Toward Recovery

Department: Intake

Reports To: Facility Admissions Director

Supervises: Admissions Coordinators

Overview:

Are you passionate about guiding individuals toward a path of recovery from addiction? Join our team as an Intake Team Lead and make a real difference. As a pivotal member of our intake department, you'll lead a team of compassionate individuals, providing crucial support and information to those in need. If you're ready to lead with empathy, motivate with purpose, and drive positive change, we want to hear from you.

Entry Level Qualifications:

  • High School or GED required; college degree preferred.
  • Strong understanding of alcoholism and drug addiction and its implications.
  • Exceptional communication skills, both verbal and written.
  • Previous supervisory experience preferred.
  • Proficiency in Microsoft Office Suite and data entry.
  • Valid State Driver’s License and reliable transportation.
  • Ability to lift and walk frequently.
  • Comfortable sitting for extended periods.
  • Vision corrected to 20/40 and good hearing.
  • One year of continuous verifiable sobriety if in recovery.

Responsibilities:

  • Lead, train, and monitor Admissions Coordinators in handling incoming calls, chats, and emails with compassion and efficiency.
  • Motivate and mentor staff to establish rapport with callers, address objections, and guide them to appropriate resources.
  • Oversee internet inquiries and ensure prompt and accurate responses.
  • Collaborate with Facility Admissions Director to maintain high standards of call handling and customer service.
  • Monitor and facilitate data entry accuracy and timeliness.
  • Uphold confidentiality standards according to 42 CFR Part 2 and HIPAA regulations.
  • Assist in hiring, training, and evaluating intake center staff.
  • Foster a positive and cooperative work environment among team members and external stakeholders.
  • Demonstrate flexibility in scheduling to effectively manage staff and operations.
  • Provide support as an Admissions Counselor when necessary.
  • Complete necessary reports and administrative tasks promptly and accurately.
  • Maintain a constant state of alertness to ensure job performance in a safe manner.

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