Patient Ambassador

3 weeks ago

Fort Worth, United States Soleo Health Inc Full time
Job DescriptionJob DescriptionDescription:

Soleo Health is seeking a Patient Ambassador to support our Fort Worth, TX infusion patients. Join us in Simplifying Complex Care


Soleo Health Perks:

  • Competitive Wages
  • 401(k) with a Match
  • Referral Bonus
  • Paid Time Off
  • Great Company Culture
  • Annual Merit Based Increases
  • No Weekends or Holidays
  • Paid Parental Leave Options
  • Affordable Medical, Dental, & Vision Insurance Plans
  • Company Paid Disability & Basic Life Insurance
  • HSA & FSA (including dependent care) Options
  • Education Assistance Program


The Position:

The Patient Ambassador is responsible for data entry of clinical information into clinical management system to allow for billing, coordinating the scheduling activities and associated tasks for the nursing department including but not limited to Inter-agency care coordination, responding to all incoming calls, promoting agency programs, providing information and processing referrals. This position requires skill in planning, organizing, and coordinating the delivery of patient care by all staff personnel. This position is responsible for ensuring that the schedules are maintained accurately and efficiently for all patient care teams. Responsibilities Include:


  • Receive medication referrals and collect insurance information through various methods.
  • Proficient data entry and generating daily office communications.
  • Contact referral sources, patients, or prescriber’s offices to obtain additional information required for verification of benefits or prior approvals.
  • Place outbound calls to patients or doctor’s offices to notify them of care status.
  • Collaborate with prescribers to facilitate payor denial appeals.
  • Act as a single point of contact for all referral activity with internal customers, manufacturers/HUBs, patients, prescribers, and referral sources.
  • Provide exceptional customer service to external and internal customers, resolving requests in a timely and accurate manner.
  • Ensure appropriate notification of patients regarding financial responsibility, benefit coverage, and payor authorization for services.
  • Serve as the main point of contact for the nursing department, demonstrating the ability to multi-task and remain calm under pressure.
  • Coordinate and plan scheduling activities for the nursing department, ensuring accuracy and efficiency.
  • Demonstrate knowledge of the geographical area for efficient scheduling and coordination of nursing visits.
  • Clearly communicate patient needs for external agency support, when necessary, to ensure timely care.
  • Collaborate with internal departments and external partners to promote, foster, and maintain optimal relationships across departmental and company lines.
  • Support client satisfaction at a level that ensures account retention.


  • Schedule:
  • Monday-Friday, 8:30a-5pm


Requirements:


  • High school diploma (or equivalent) required.
  • Minimum of 2 years customer service experience in a hospital, physician office, home infusion/specialty pharmacy or other medical entities is required.
  • Ability to effectively handle multiple priorities within a changing environment.
  • Experience in diagnosing, isolating, and resolving complex issues and recommending and implementing strategies to resolve problems.
  • Highly effective in working objectively with a diverse group of people and must demonstrate communication, organizational, administrative and office managerial skills.
  • Intermediate level skill in Microsoft Excel (for example: using SUM function, setting borders, setting column width, inserting charts, using text wrap, sorting, setting headers and footers and/or print scaling)
  • Intermediate level skill in Microsoft Word (for example: inserting headers, page breaks, page numbers and tables and/or adjusting table columns)
  • Intermediate level skill in Microsoft PowerPoint (for example: applying a theme, formatting character spacing, inserting a picture, changing slide layout and theme colors, adding transitions, customizing slide numbers, changing chart style and/or formatting font)


About Us: Soleo Health is an innovative national provider of complex specialty pharmacy and infusion services, administered in the home or at alternate sites of care. Our goal is to attract and retain the best and brightest as our employees are our greatest asset. Experience the Soleo Health Difference


Soleo’s Core Values:

  • Improve patients’ lives every day
  • Be passionate in everything you do
  • Encourage unlimited ideas and creative thinking
  • Make decisions as if you own the company
  • Do the right thing
  • Have fun


Soleo Health is committed to diversity, equity, and inclusion. We recognize that establishing and maintaining a diverse, equitable, and inclusive workplace is the foundation of business success and innovation. We are dedicated to hiring diverse talent and to ensuring that everyone is treated with respect and provided an equal opportunity to thrive. Our commitment to these values is evidenced by our diverse executive team, policies, and workplace culture.


Soleo Health is an Equal Opportunity Employer, celebrating diversity and committed to creating an inclusive environment for all employees. Soleo Health does not discriminate in employment on the basis of race, color, religion, sex, pregnancy, gender identity, national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an organization, parental status, military service or other non-merit factor.

Keywords: client care coordinator, scheuler, clinical administrative coordinator, medical appointment, secretary, patient coordinator

  • New Patient Concierge

    1 month ago

    Fort Myers, United States Apex Physical Therapy SWFL Full time

    Job DescriptionJob DescriptionSalary: Join Us at Apex: Become Our New Patient Concierge!Are you a customer service superstar, dedicated to positively impacting people's lives? Do you excel in creating welcoming experiences and fostering strong patient relationships? If so, we've got the ideal opportunity for you at Apex!At Apex, our commitment is to...

  • Patient Intake Coordinator

    3 weeks ago

    Fort Mill, United States ClearChoice Dental Implant Centers Full time

    Job DescriptionJob DescriptionPatient Intake Coordinator About Us:ClearChoice Dental Implant Centers are a national network of dental implant centers founded in 2005 to provide innovative dental implant care to patients across the United States. ClearChoice has experienced strong growth over the years and today is a leader in the United States in providing...

  • Ops Admin Quality Assurance Supervisor

    1 month ago

    Fort Worth, United States Octapharma Plasma Full time

    Want to Expandyour career-development potential,your ability to help donors and patients,and your access to professional opportunities?We're growing fast.[You can, too!]There are so many ways Octapharma Plasma can enhance your life and your career. Our strong growth is creating great learning and career development opportunities throughout our company, and...

  • Assistant Director of Nursing

    1 month ago

    Fort Worth, United States CareerStaff Unlimited Full time

    Assistant Director of Nursing Invest in your future by discovering a facility inFt Worth, TXwith resources, technology, and opportunities that will positively impact the rest of your healthcare career.Assistant Directors of Nursingare valued members of the care team that are focused on helping patients with medically complex conditions regain their quality...

  • Ops Admin Quality Assurance Supervisor

    3 weeks ago

    Fort Worth, Texas, United States Octapharma Plasma Full time

    Want to expand your career-development potential, enhance your ability to help donors and patients, and boost your access to professional opportunities? We're experiencing rapid growth. There are multiple ways Octapharma Plasma can improve your life and career. Our robust expansion is creating valuable learning and career development opportunities across our...

  • Receptionist - Client Service Specialist

    1 month ago

    Fort Worth, United States CityVet Full time

    Happy people. Healthy pets.At CityVet, we believe healthy pets start with happy people. It is important that our vet-led clinics are filled with smiling faces and compassionate pet people, and each of our employees play a vital role in creating the positive vibe felt at our offices. Starting a career at CityVet means growing in a fun, people-first...

  • Receptionist - Client Service Specialist

    1 month ago

    Fort Worth, United States CityVet Full time

    Job DescriptionJob DescriptionHappy people. Healthy pets.At CityVet, we believe healthy pets start with happy people. It is important that our vet-led clinics are filled with smiling faces and compassionate pet people, and each of our employees play a vital role in creating the positive vibe felt at our offices. Starting a career at CityVet means growing in...

  • Receptionist - Client Service Specialist

    13 hours ago

    Fort Worth, United States CityVet Full time

    Job DescriptionJob DescriptionHappy people. Healthy pets.At CityVet, we believe healthy pets start with happy people. It is important that our vet-led clinics are filled with smiling faces and compassionate pet people, and each of our employees play a vital role in creating the positive vibe felt at our offices. Starting a career at CityVet means growing in...

  • Occupational Therapist

    3 weeks ago

    Fort Worth, United States Careerstaff Unlimited Full time

    Occupational Therapist - OT - Long-Term Care / Skilled Nursing Facility Experience success from day one as anOccupational Therapistat aFort Worth, TXfacility that will equip you to succeed! On top of a$50pay rate, you will also enjoy a welcome orientation with a personal shadowing experience to help you acclimate to the facility. Enjoy a top-of-the-line EMR...

  • Physical Therapist

    2 weeks ago

    Fort Worth, United States Careerstaff Unlimited Full time

    Physical Therapist - PT - Long-Term Care / Skilled Nursing Facility Experience success from day one as aPhysical Therapistat aFort Worth, TXfacility that will equip you to succeed! On top of a$50pay rate, you will also enjoy a welcome orientation with a personal shadowing experience to help you acclimate to the facility. Enjoy a top-of-the-line EMR system...

  • Patient Care Coordinator

    4 weeks ago

    Fort Collins, United States NAIB Partners LLC dba 4Ever Young Fort Collins Full time

    Job DescriptionJob DescriptionDo you have a calling for helping people live their best life at any age? Are you willing to own that patient's first impression and make our relationship with them an experience and not a transaction? Can you follow up on leads and be able to multi task in a fun and energetic environment? Are you looking for a career that...

  • Patient Care Coordinator

    3 weeks ago

    Fort Collins, United States NAIB Partners LLC dba 4Ever Young Fort Collins Full time

    Job DescriptionJob DescriptionDo you have a calling for helping people live their best life at any age? Are you willing to own that patient's first impression and make our relationship with them an experience and not a transaction? Can you follow up on leads and be able to multi task in a fun and energetic environment? Are you looking for a career that...

  • Room Service Ambassador

    3 weeks ago

    Fort Thomas, Kentucky, United States St. Elizabeth Healthcare Full time

    Engage with us for your next career opportunity. Right Here. Job Type:Regular Scheduled Hours: 32 Job Summary:Serve meals to patient in a personalized, professional, efficient manner Instructs patients on meal ordering system Assists patient in placing meal orders Assesses the patients capabilities to utilize the meal order system Communicates with...

  • Travel OT

    1 month ago

    Fort Worth, United States AlliedTravelCareers Full time

    AlliedTravelCareers is working with Premier Medical Staffing Services, LLC to find a qualified OT in Fort Worth, Texas, 76104!Pay Information$1,784 per weekAbout The PositionPremier is searching for a Healthcare Ambassador like you!At Premier Medical Staffing Services, we are guided by our core values: Personal Attention, Relationships, Empathy, Giving More,...

  • Occupational Therapist

    7 days ago

    Fort Worth, United States Careerstaff Unlimited Full time

    Occupational Therapist - OT - Long-Term Care / Skilled Nursing Facility Before applying for this role, please read the following information about this opportunity found below. Experience success from day one as an Occupational Therapistat a Fort Worth, TXfacility that will equip you to succeed! On top of a $50 pay rate, you will also enjoy a welcome...

  • Occupational Therapist

    1 month ago

    Fort Worth, United States CareerStaff Unlimited - Fort Worth, TX Full time

    Job DescriptionOccupational Therapist - OT - Long-Term Care / Skilled Nursing FacilityExperience success from day one as an Occupational Therapist at a Fort Worth, TX facility that will equip you to succeed! On top of a $50 pay rate, you will also enjoy a welcome orientation with a personal shadowing experience to help you acclimate to the facility. Enjoy a...

  • Physical Therapist

    1 month ago

    Fort Worth, United States CareerStaff Unlimited - Fort Worth, TX Full time

    Job DescriptionPhysical Therapist - PT - Long-Term Care / Skilled Nursing FacilityExperience success from day one as a Physical Therapist at a Fort Worth, TX facility that will equip you to succeed! On top of a $50 pay rate, you will also enjoy a welcome orientation with a personal shadowing experience to help you acclimate to the facility. Enjoy a...

  • Occupational Therapist

    1 month ago

    Fort Worth, United States CareerStaff Unlimited Full time

    Occupational Therapist - OT - Long-Term Care / Skilled Nursing Facility Experience success from day one as an Occupational Therapist at a Fort Worth, TX facility that will equip you to succeed! On top of a $50 pay rate, you will also enjoy a welcome orientation with a personal shadowing experience to help you acclimate to the facility. Enjoy a...

  • Physical Therapist

    1 month ago

    Fort Worth, United States CareerStaff Unlimited Full time

    Physical Therapist - PT - Long-Term Care / Skilled Nursing Facility Experience success from day one as a Physical Therapist at a Fort Worth, TX facility that will equip you to succeed! On top of a $50 pay rate, you will also enjoy a welcome orientation with a personal shadowing experience to help you acclimate to the facility. Enjoy a top-of-the-line EMR...

  • Physical Therapist

    1 week ago

    Fort Worth, United States CareerStaff Unlimited Full time

    Physical Therapist - PT - Long-Term Care / Skilled Nursing Facility Experience success from day one as a Physical Therapist at a Fort Worth, TX facility that will equip you to succeed! On top of a $50 pay rate, you will also enjoy a welcome orientation with a personal shadowing experience to help you acclimate to the facility. Enjoy a top-of-the-line EMR...