Hybrid Job Opportunity
3 weeks ago
Job Title: AWS Connect Engineer / Developer
Location: Baltimore, MD (Hybrid with 2 days onsite in a Week)
Duration: Long Term
Selected candidate must
*** Selected candidate must reside within two (2) hours of Client in Woodlawn, MD
Description of Work:
- The successful candidate will have fluency in AWS Connect design and development principles and work with
- stakeholders to develop enterprise business solutions that leverages industry processes and best practices
- Design, develop and implement AWS Connect processes to include new or modifications to applications, forms,
- workflow, policies, actions, access control, interfaces, and any other configurations required to support client processes.
- Provide recommendations for enhancing existing operations and provide recommendations for new updates or
- modifications.
- Support and enhance existing processes based on new requirements or upgrades.
- Facilitate requirements gathering, review and document requirements.
- Design and develop solutions within the ServiceNow environment.
- All other duties as assigned or directed.
Basic Qualifications: Minimum knowledge, skills, abilities needed.
- Bachelor's Degree in Computer Science, Mathematics, Engineering, or a related field
- 7 years of experience working with large enterprise framework
- 7 years of hands-on experience working with AWS Cloud platform
- 3 years of hands-on experience working with Amazon Connect
- 3 years of experience using Node.js, Python or Java for development
- 3 years of experience in designing call routing & messaging
- Excellent interpersonal and communication skills
- Knowledge or experience with CCaaS with Artificial Intelligence (AI) strategies and solutions.
- Knowledge and experience with integrating Pega workflows with CCaaS.
- Knowledge and experience with building reports and dashboards preferably with Tableau.
- Solid AWS Cloud and AWS Connect Developer experience.
- Extensive experience and knowledge with IVR, Automatic Call Distribution (ACD), Skill-Based Routing, Live Chat.
- Experience with process flow documentation creation.
- Strong verbal and written communication skills.
- Must be able to obtain and maintain a US Public Trust clearance.
Preferred Qualifications: Candidates with these skills will be given preferential consideration.
- Adept at working independently, but also in a team environment.
- Demonstrated experience delivering technology solutions in a fast-paced, deadline driven enterprise environment.
- Excellent understanding of change management, testing requirements, techniques, and tools to ensure high
- availability of systems.
- Prior Federal government experience.
- Self-starter, highly motivated individual who adapts to a dynamic work environment.
- Strong attention to detail with an ability to operate effectively across multiple priorities
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