Training & QA Agent

2 weeks ago

Saint Petersburg, United States Kobie Full time
Job DescriptionJob Description

Why you will love working for a National Top Workplace 

We are a global leader in loyalty marketing.   

 We work with some of the most well-known brands in the world to deliver market-leading, end-to-end loyalty solutions to enable customer experiences. With a strategy-led, technology-enabled approach, we are consistently named an industry leader by Forrester. The programs we deliver reach more than 330M consumers through loyalty. The impact of these loyalty programs affords us deep brand partnerships, owning a niche in the loyalty space where outcomes matter most.  

We are a mission and values driven company.   

Our mission is to grow enterprise value through loyalty for our clients. Every role within Kobie has a purpose and directly contributes to us achieving this mission.   

We are values driven at every point. Over our 30+ year journey, we've created a fun, high-trust, transparent workplace. We believe in leadership and ownership. Our hybrid work environment, personal holidays, casual dress code and focus on diversity and inclusion add to a culture that makes our teammates proud. That pride shines through in the work we do for our clients.  

 

About the team and what we'll build together 

In this role, you will take on the responsibility of developing, coordinating, and delivering effective training and development programs for all contact center employees. Your tasks will include ownership and management of training initiatives, creation, and documentation of training materials, and updating knowledge base tools online. Additionally, you'll conduct needs assessments to drive educational initiatives, enhance performance, and further develop staff for career advancement and engagement. Furthermore, you'll provide day-to-day quality assurance monitoring and feedback to the Tier I contact center, which supports multiple loyalty program customers. Your ultimate objective is to equip all agents with the knowledge and tools necessary to provide exceptional service to our loyal customers.

How you will make an impact  

  • Develop, document, and facilitate new training courses
  • Learn and understand all client Loyalty Programs to train staff effectively
  • Ensure training aligns with strategic organizational goals
  • Performs call, chat, and email monitoring
  • Coordinate and facilitate call calibrations for call center staff
  • Coach agents and provide the necessary feedback for growth and development to agents and leaders

What you need to be successful  

  • An exciting and engaging personality
  • A 'whatever it takes' dedication to caring for customers, agents, and the business
  • Proficient in Microsoft word, PowerPoint, and Excel
  • Excellent verbal and written communication
  • Detailed orientated and well organized
  • Strong ability to multitask and meet deadlines  

Our teammates are at the heart of everything we do  

Healthy people are happy people, which makes mental and physical health a top priority at Kobie. From robust health insurance and benefits options to free fitness programs like FitOn, to generous vacation time for yourself, we support your health needs fully. In today's job market, we know that employees are choosing only what works best for their life. For those that want career growth, Kobie is the perfect place. We have developed a comprehensive people strategy that helps every teammate know how to advance and progress on their career journey. Beyond title progression, Kobie's competitive pay, 401k matching, annual profit sharing and bonuses all make Kobie a perfect place to build your career.  

Kobie, a place for all 

We don't just accept differences – we embrace, share, and celebrate them  

Employment at Kobie is based solely on a person's merit and qualifications, directly related to professional competence. We do not discriminate against any teammate or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis under the law.    

We are fiercely committed to fostering a workplace where teammates draw upon their own diverse backgrounds, experiences, and perspectives so that they feel welcomed to bring their authentic self to work every day. While our leadership team fully and completely supports our policy of nondiscrimination and equal opportunity, all teammates share the responsibility to ensure we incorporate the principles of equity, diversity, and inclusion throughout Kobie.  

  • Receptionist - State Farm Agent Team Member

    3 days ago

    Saint Petersburg, United States Elizabeth Lawson - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewAre you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.ResponsibilitiesEstablish...

  • Receptionist - State Farm Agent Team Member

    5 days ago

    Saint Petersburg, United States Mimi Lange - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewAre you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.ResponsibilitiesProvide prompt,...

  • Telemarketer - State Farm Agent Team Member

    5 days ago

    Saint Petersburg, United States Bill Hon - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewState Farm Insurance Agent located in Saint Petersburg, FL is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member for Bill Hon - State Farm Agent, you will build and develop customer relationships within the community to promote State Farm products including auto,...

  • Customer Service Representative

    5 days ago

    Saint Petersburg, United States Cathy Shadwick - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewI am seeking dynamic insurance professionals for the office of Cathy Shadwick - State Farm Agent who are interested in helping my business grow through value based conversations and remarkable customer experience. If you are a motivated self-starter who thrives in a fast paced environment, then this is your...

  • Customer Service Representative

    5 days ago

    Saint Petersburg, United States Tim Tran - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewWe have two locations. St Petersburg and SeminoleI am a local State Farm Insurance Agent looking to hire an outgoing and customer-focused individual who enjoys working with the public. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable...

  • Account Manager

    5 days ago

    Saint Petersburg, United States Mimi Lange - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewState Farm Insurance Agent located in Saint Petersburg, FL is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member for Mimi Lange - State Farm Agent, you will build and develop customer relationships within the community to promote State Farm products including auto,...

  • Insurance Account Representative

    5 days ago

    Saint Petersburg, United States Cathy Shadwick - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewLooking for a part-time job that provides meaningful work and competitive compensation? Consider a position in a State Farm Agent's office.ResponsibilitiesProvide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility,...

  • Customer Service Representative

    3 days ago

    Saint Petersburg, United States Elizabeth Lawson - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewLooking for a part-time job that provides meaningful work and competitive compensation? Consider a position in a State Farm Agent's office.ResponsibilitiesProvide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility,...

  • Insurance and Financial Services Position

    5 days ago

    Saint Petersburg, United States Bill Hon - State Farm Agent Full time

    Job DescriptionJob DescriptionBenefits:CommissonHealth insurancePaid time off Position OverviewSuccessful State Farm Agent is seeking a qualified professional to join their winning team for the role of Insurance and Financial Services Position - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through...

  • Receptionist - State Farm Agent Team Member

    5 days ago

    Saint Petersburg, United States Bill Hon - State Farm Agent Full time

    Job DescriptionJob DescriptionBenefits:Dental insuranceHealth insurancePaid time offTraining & developmentVision insuranceROLE DESCRIPTION:Bill Hon - State Farm Agent is seeking an organized and efficient specialist to fulfill administrative duties and support insurance agents in gaining and keeping customers. As Receptionist - State Farm Agent Team Member...

  • Financial Account Representative State Farm Agent Team Member

    5 days ago

    Saint Petersburg, United States Daniel Martinez - State Farm Agent Full time

    Job DescriptionJob DescriptionBenefits:401(k)401(k) matchingBonus based on performanceCompetitive salaryFree food & snacksHealth insuranceOpportunity for advancementPaid time offTraining & developmentROLE DESCRIPTION:As a Financial Account Representative State Farm Agent Team Member with Daniel Martinez - State Farm Agent, you will successfully market the...

  • Receptionist - State Farm Agent Team Member

    5 days ago

    Saint Petersburg, United States Daniel Martinez - State Farm Agent Full time

    Job DescriptionJob DescriptionBenefits:401(k)Health insurancePaid time offTraining & developmentWellness resourcesROLE DESCRIPTION:As a Receptionist - State Farm Agent Team Member with Daniel Martinez - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to...

  • Customer Service Representative

    5 days ago

    Saint Petersburg, United States Jenny Martin - State Farm Agent Full time

    Job DescriptionJob DescriptionBenefits:401(k) matchingFlexible scheduleROLE DESCRIPTION:Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! This position is with Jenny Martin Insurance Agency, not with State Farm...

  • Real Estate Agent

    2 weeks ago

    Saint Petersburg, United States 4U Real Estate Full time

    Job DescriptionJob Description Disposition agents needed!     4U Real Estate is looking for real estate agents throughout Florida who are eager for new ways to increase their earning potential. This position can be fulfilled completely remote and does not require you to appear at showings, or listing open houses. The only requirement is an active...

  • QA Compliance Specialist

    1 month ago

    Saint Petersburg, United States Solve IT Strategies, Inc. Full time

    Job DescriptionJob DescriptionSolve IT Strategies is looking for a QA Compliance Specialist. This role is lacated at St Petersburg, FL 33716 - ONSITE- ContractSHIFT - MON - FRI 8AM - 5PM OR 9AM - 6PM.The Main Responsibilities of a person are:• Coordinate, Track, and Trend Change Controls issued for the facility. Ensuring change controls meet the initial...

  • Jr. Account Manager

    4 days ago

    Saint Petersburg, United States 100Insure Full time

    **Jr. Account Manager** **Starting: $45,000** **After 90 days: $50,000** **In House Position ONLY** Medicare Express is professional, agile and innovative! Our goal is to provide exceptional consumer satisfaction to the Medicare industry. Medicare Express pays weekly and employees are eligible to receive end-of-the-year bonuses based on the company's...

  • Call Center Agent

    1 month ago

    Saint Petersburg, United States Fa Solutions Llc Full time

    Job DescriptionJob DescriptionGeneral Description:The FA Solutions Call Center Agent represents the client school to students and works to increase inquiries, convert applications and retain current students. This position is a high touch, Inbound/Outbound phone solution with high expectations in providing an excellent student experience. The Call Center...

  • Financial Services Agent

    5 days ago

    Saint Petersburg, United States Lumina Financial Solutions Full time

    Job DescriptionJob DescriptionJoin Our Winning Team - Sales Agent Position with Lumina Financial Solutions.Are you looking for a rewarding career in Insurance with high earning potential and growth opportunities? Look no further than Lumina Financial Solutions!!We specialize in protecting families with various INSURANCE PRODUCTS such as life, whole life,...

  • Financial Services Agent

    9 hours ago

    Saint Petersburg, United States Lumina Financial Solutions Full time

    Job DescriptionJob DescriptionJoin Our Winning Team - Sales Agent Position with Lumina Financial Solutions.Are you looking for a rewarding career in Insurance with high earning potential and growth opportunities? Look no further than Lumina Financial Solutions!!We specialize in protecting families with various INSURANCE PRODUCTS such as life, whole life,...

  • Manager, QA

    6 days ago

    St. Petersburg, United States Catalent Pharma Solutions Full time

    Manager, QA (Product Development)Position SummaryThe Quality Assurance Department is responsible for providing Leadership and Quality Assurance Management support within at Catalent's St. Petersburg site. The Department has the responsibility for Quality aspects related to Quality Systems, Finished Product Batch Release, Change Control, Client interface, Lab...