Shift Leader

6 days ago

Hillsboro, United States Killer Burger Full time
Job DescriptionJob Description

HUGE TIP POTENTIAL
$16.75*/HR with a guaranteed $5.00* Minimum earned per hour tip.

At Killer Burger, our mission is to throw a party every day that is meant to be an oasis. One where each guest that comes through our doors has a chance to step away from the issues and stress of the outside world into an atmosphere of hospitality, welcomeness, fun, and damn good burgers. When we do our jobs right, our guests leave happy, well-fed, and excited to come back.

The Crew Leader helps to bring that mission into reality through training, leadership, and being a brand ambassador inside and outside the restaurant. You will train every new employee how to deliver best-in-class hospitality, pour perfect beers, and create a dining experience that will leave our guests happy, full, and excited to come back. You will be the guardian of the guest experience, always coaching the crew and crew leaders towards mastery of their skills. You will work with the General Manager to take care of the restaurant, set goals, and achieve those goals. As a Guest Experience Leader, you will have the opportunity to make a significant and positive impact on the crew, the guests, and the company as a whole.

Upholding the Three Cs
Upholding the Threes Cs is something that we require of ourselves, our co-workers and the members of our crew. These are:
  • Competency: Displaying a command of the requisite skills of the job
  • Chemistry: An ability to integrate effectively with the staff and leadership
  • Character: Our demonstrated Integrity

Qualifications:
  • Passion for Food
  • Employees much be at least 18 years old
  • Previous restaurant customer service experience is helpful but not required
  • Current Food Handlers Card and Liquor Server permit required

Skills:
  • Communicate with your crew in a respectful, upbeat, considerate manner.
  • Work safe; verbalize to co-workers what youre doing & where youre going.

Responsibilities:
  • You will be expected to meet or exceed performance standards for each position
  • You will be expected to follow the Flight Book procedures when training fellow employees

Production & Supervision:
  • Training, upholding & enforcing Killer Burger Policies, Procedures, and standards of Great Guest Service
  • Training, upholding & enforcing Killer Burger Perfect Every time quality standard
  • Ensuring Prep, Open & Close procedures are fulfilled by the staff
  • Maintain product knowledge including new menu items, substitutions available and pricing
  • Managing call-outs, call-ins, labor cuts, cleanliness, safety and minor maintenance
  • Filling out a Cheat Sheet, Shift Checklists, and making a Leader Log entry every shift
  • Handling customer issues and delegating tasks to staff accordingly
  • Keep your Food Handler and Liquor Server certifications up-to-date.
  • Strictly follow Liquor and Food Service regulations
  • Money handling: Opening & closing registers, responsible for drops & tills
  • Attending leadership & staff meetings
  • Facilitate the Maintenance Schedule & Cleanliness Standards, promptly bringing needed repairs to the attention of the GM.
  • Enforce and perform inventory, ordering & stocking procedures, ensuring menus and merchandise are up to date, clean & well stocked.

Customer Experience
  • Be our eyes and ears in the community. See our stores as a customer and inform the management team what we do well and where we fall short.
  • You must employ friendliness, respect & clarity in communications with vendors, customers, and staff.
  • You must understand the products we offer & the story that sells them.

Quality Control
  • This is a group effort. Quality comes from good systems, well-informed staff & consistent enforcement of standards. Killer Burger wants to improve all the time, so quality means communicating well & often, leaving the door open to change & considering every suggestion.

Maintenance & Cleanliness
  • You will keep your work area tidy & functional; report maintenance issues to the appropriate staff; help to keep the common areas clean & functional.

Communication
  • Communicate with your crew in a respectful, upbeat, considerate manner.
  • Work safe; verbalize to co-workers what youre doing & where your going.
  • You will be issued a company email to be used solely for Killer Burger communications; you are required to check it everyday you are scheduled to work.
  • You will save all documents generated for Killer Burger or at the behest of its staff to approved storage sites.
  • You will not use a personal email address for Killer Burger business
  • You will submit or distribute all company communications in a timely fashion & in a professional manner.
  • You will be required to attend company meetings out of the office
  • You are required to read & respond to company communications & strive to make suggested improvements in performance, to meet performance goals, & to effectively communicate & institute any changes made to company procedures or rules.

Work Ethic
  • Be on time.
  • Always put forth your best effort.
  • Maintain a positive attitude.
  • Show a sense of urgency work with purpose.
  • Work safely.
  • Work safely.

Work Environment:
  • Work is conducted in a Killer Burger store.
  • Environment has moderate to high noise level.
  • Position requires walking, POS work, cooking, cleaning, lifting and telephone work.
  • You will be required to lift up to 45 pounds (20.41 kg) frequently.

Your Schedule:
  • Schedules vary based on company needs. Speak to your manager about your schedule


Killer Burger provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Killer Burger complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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