Team Lead, Credit

1 week ago

Knoxville, United States Pilot Company (SSC) Full time
Job DescriptionJob DescriptionCompany Description

Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.

Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state or local law.

Military encouraged to apply.

Job Description

Summary

The purpose of this job is to oversee the day-to-day operations of the Card Room, ensuring accuracy of cards printed and the shipment of these cards to customers.

Essential Functions

  1. Provide Card Room Coordinator team member coaching and guidance in resolving difficult or complex issues
  2. Ensure customer cards are accurately created across several different platforms
  3. Review and ensure completion of Print App Logs daily
  4. Provide input for team member appraisals and assist with development of short and long-term team member goals
  5. Coach team members in response to scorecard and daily metrics
  6. Provide deal processing functions for the Credit team to include the evaluation and processing of credit reviews, credit information management, entering customer data in the Credit billing system, and the administration of applications and other required paperwork
  7. Proactively provide support and assistance to the Credit team by reviewing all customer deals and agreements, and identifying concerns with credit application documentation and daily billing activities
  8. Support invoicing of direct bill (DB) and fleet customer accounts
  9. Collaborate with credit coordinators, sales, mailroom, guest services and purchasing to coordinate efforts, streamline processes and improve Guest experience
  10. Support relationships with customers and channel partners; resolve escalated problems with customers and channel partners when card issues occur
  11. Review and approve daily upload process of adding cards to ascend to print additional cards for existing customers
  12. Provide guidance and input for development of card room-related software to ensure all stakeholders’ needs are met; manage new and existing data within systems
  13. Model behaviors that support the company’s common purpose; ensure guests and team members are supported at the highest level
  14. Ensure all activities are following rules, regulations, policies, and procedures
Qualifications

  • Bachelor’s degree in finance, accounting or related business field required
  • Minimum four years’ work experience required

Specialized Knowledge

  • Intermediate Microsoft Office skills
  • Strong systems orientation with the ability to rapidly develop deep knowledge and understanding of key credit department systems

Competencies

  • Ability to motivate and lead a team
  • Strong written and verbal communication skills
  • Excellent analytical, critical thinking, organizational, and time management skills
  • Ability to problem solve, manage conflicts, influence and negotiate
  • Ability to manage multiple projects and work-streams concurrently
  • Ability to set priorities, multitask, meet deadlines, and resolve problems with a high sense of urgency

Travel

  • Travel required less than 5%

Physical Requirements & Working Conditions

  • General office work requiring sitting or standing for long periods of time


Additional Information

  • Nation-wide Medical Plan/Dental/Vision
  • 401(k) and Flexible Spending Accounts
  • Adoption Assistance
  • Tuition Reimbursement
  • Onsite Gym and Cafeteria
  • Weekly Pay
  • All your information will be kept confidential according to EEO guidelines

  • Team Lead, Credit

    3 weeks ago

    Knoxville, United States PILOT Full time

    Company Description Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil...

  • Team Lead, Credit

    4 weeks ago

    Knoxville, United States Pilot Company (SSC) Full time

    Job DescriptionSummaryThe purpose of this job is to oversee the day-to-day operations of the Card Room, ensuring accuracy of cards printed and the shipment of these cards to customers.Essential FunctionsProvide Card Room Coordinator team member coaching and guidance in resolving difficult or complex issuesEnsure customer cards are accurately created across...

  • Team Lead, Credit_

    4 days ago

    Knoxville, United States PILOT Full time

    **Company Description** Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil...

  • Coordinator, Credit

    2 weeks ago

    Knoxville, United States PILOT Full time

    Company Description Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil...

  • Coordinator, Credit

    1 month ago

    Knoxville, United States Pilot Company (SSC) Full time

    Job DescriptionJob DescriptionCompany DescriptionPilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing...

  • Analyst I, Credit

    1 month ago

    Knoxville, United States PILOT Full time

    Company Description Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil...

  • Analyst I, Credit

    3 weeks ago

    Knoxville, United States Pilot Travel Centers LLC Full time

    Company Description. Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a to Analyst, Credit, Operations, Accounting, Technology, Support

  • Analyst I, Credit

    3 weeks ago

    Knoxville, Tennessee, United States Pilot Travel Centers LLC Full time

    Company Description. Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a to Analyst, Credit, Operations, Accounting, Technology, Support

  • Analyst I, Credit

    1 month ago

    Knoxville, United States Pilot Company (SSC) Full time

    Job DescriptionJob DescriptionCompany DescriptionPilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing...

  • Commercial Credit Officer

    3 weeks ago

    Knoxville, Tennessee, United States Bank of America Full time

    Commercial Credit Officer page is loaded Commercial Credit Officer Apply locations Knoxville US - TN - Nashville nd Ave S (TN9120) time type Full time posted on Posted Today job requisition id Job Description:At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is...

  • Inside Sales Representative

    1 week ago

    Knoxville, United States BARR Credit Services Full time

    Job DescriptionJob DescriptionAt BARR Credit Services, we are looking for an engaging Inside Sales Representative to join our team. As an Inside Sales Representative, you will be responsible for generating new business opportunities and driving revenue growth. In this role, you will: - Conduct outbound sales calls to potential clients - Qualify leads and...

  • Analyst I, Credit

    3 weeks ago

    Knoxville, Tennessee, United States Pilot Company Full time

    Job DescriptionThe purpose of this job is to support the judicious granting of credit and timely billing and collection of accounts receivable by identifying a suitable credit program for every customer who wishes to purchase company products.Essential FunctionsComplete credit reviews and approve credit applications; review customer financial statements,...

  • Store Team Lead

    3 weeks ago

    Knoxville, United States Walmart Full time

    This position is responsible for the operation of a department. An individual in this position will be expected to perform additional job related responsibilities and duties as assigned and/or necessary. Essential Functions An individual must be able to successfully perform the essential functions of this position with or without a reasonable accommodation....

  • Working Team Lead

    7 days ago

    Knoxville, United States Koala Insulation Full time

    Job DescriptionJob DescriptionWe are looking for an EXPERIENCED professional individual to lead and motivate a team in completing our insulation services with quality and efficiency in mind. In addition, this role is responsible for providing coaching to more junior installers. This job requires work in dark and hot attics and crawl spaces. This is a very...

  • Working Team Lead

    4 weeks ago

    Knoxville, United States Koala Insulation Full time

    Job DescriptionJob DescriptionWe are looking for an EXPERIENCED professional individual to lead and motivate a team in completing our insulation services with quality and efficiency in mind. In addition, this role is responsible for providing coaching to more junior installers. This job requires work in dark and hot attics and crawl spaces. This is a very...

  • Branch Manager- West Knoxville Franklin Square

    5 days ago

    Knoxville, United States UT Federal Credit Union Full time

    Job DescriptionJob DescriptionTitle: Branch ManagerLocation: West Knoxville | Franklin SquareSUMMARY:Responsible for providing consistent leadership of the branch team, mentoring and coaching branch staff to ensure consistent quality service is provided to the membership and that the branch achieves goals set forth by the credit union. Responsible for...

  • Mortgage Loan Originator

    3 weeks ago

    Knoxville, United States UT Federal Credit Union Full time

    Title: Mortgage Loan Originator Location: 707 E Emory Rd The purpose of this position is to expand the credit union's residential mortgage loan portfolio by cultivating new and existing relationships, assisting potential borrowers to choose the right mortgage product, and advising borrowers throughout the mortgage process. This position provides prompt,...

  • Mortgage Processor

    3 weeks ago

    Knoxville, United States UT Federal Credit Union Full time

    Title: Mortgage Processor/ Closer/ FunderLocation: UTFCU Corporate Headquarters (Not Remote)SUMMARY: The Mortgage Loan Processor will provide professional support by handling the step-by-step processing and all task related to transforming a mortgage file. Serves as the day-to-day contact person for credit union staff to respond to questions and guide the...

  • Mortgage Processor

    4 weeks ago

    Knoxville, United States UT Federal Credit Union Full time

    Title: Mortgage Processor/ Closer/ Funder Location: UTFCU Corporate Headquarters (Not Remote)SUMMARY: The Mortgage Loan Processor will provide professional support by handling the step-by-step processing and all task related to transforming a mortgage file. Serves as the day-to-day contact person for credit union staff to respond to questions and guide the...

  • Online Banking Support Specialist

    1 month ago

    Knoxville, United States TVA Credit Union Full time

    ** Online Banking Support Specialist** **Job Category****:** Automated Services **Requisition Number****:** ONLIN01313 Showing 1 location **Job Details** **Description** **Our Mission is to help Members grow financially.** **Our Vision is to be Members' First Choice for all Financial Services.** We can achieve these goals through our commitment to providing...