Senior Operations Business Analyst

2 weeks ago


Norcross, United States USAN Full time
Job DescriptionJob DescriptionSalary:

Overview:

We are in search of an accomplished and strategic-minded Senior Operations Analyst to join our dynamic team. As a Senior Operations Analyst, you will play a pivotal role in analyzing operational data, optimizing workflows, enhancing efficiency, and driving strategic initiatives to elevate overall business performance. The ideal candidate will bring a wealth of experience in data and operations analysis, process optimization, and cross-functional collaboration.


Responsibilities:

  1. Operational Excellence:
    • Conduct thorough analyses of operational data and processes, identifying opportunities for improvement and efficiency gains.
    • Develop and implement strategies to enhance operational effectiveness, reduce costs, and increase overall efficiency.
  2. Data-Driven Insights:
    • Utilize analytics tools and methods to extract actionable insights from diverse and system-driven datasets.
    • Present findings and recommendations to key stakeholders, including senior management, to inform decision-making processes.
  3. Cross-functional Collaboration:
    • Collaborate with diverse teams across the organization to understand operational needs and challenges.
    • Foster strong relationships with stakeholders to ensure alignment with business objectives.
  4. Process Optimization:
    • Lead initiatives to streamline and optimize end-to-end operational processes.
    • Identify and implement automation solutions to improve workflow efficiency and reduce manual intervention.
  5. Continuing Process Improvement:
    • Establish and maintain monitoring mechanisms for key performance indicators (KPIs).
    • Proactively identify trends, issues, and emerging challenges, implementing continuous improvement initiatives.


Qualifications:

  • Bachelor’s degree in business administration, Operations Management, or a related field.
  • Strong understanding of SaaS service offerings.
  • Proficient analytical skills with expertise in data analysis tools and methodologies.
  • Proven experience as an Analyst, with a track record of successful process optimization.
  • Mandatory strong working knowledge of Excel, and familiarity with CRM software (e.g., HubSpot) is a plus.


We invite applications from individuals with a demonstrated history of driving operational excellence and a commitment to advancing business strategies through data-driven insights. If you are a seasoned Senior Operations Analyst ready to contribute your skills to a dynamic team, we encourage you to apply.




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