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Access Coordinator | Ambulatory Pharmacy

2 months ago

Newark, United States ChristianaCare Full time
Job Description

Do you want to work at one of the top 100 hospitals in the nation?

Our amazing Pharmacy Team dispenses approximately 6,200,000 individualized patient doses per year, as well as 170,000 retail/mail order prescriptions. We provide medications that are safe and efficacious.

Life is full of choices, and whom you work for is one of life's most meaningful decisions. ChristianaCare has earned national recognition for excellence. Choose an organization that provides career advancement and the opportunity to impact health.

Come and join us in the ChristianaCare Pharmacy - Dedicated to getting the right drug to the right patient at the right time

As an Ambulatory Pharmacy Access Coordinator, you will be responsible for providing high-touch, patient-centric care to drive an exceptional experience for patients managed by Clinical Pharmacists in the Anti-coagulation Center and Clinical Pharmacists in the Primary Care Practices.

Principal Duties and Responsibilities:

  • Serve as the patient's primary point of contact for the program
  • Triage and coordinate the patient’s needs to escalate issues to the appropriate clinical or non-clinical resources both internally and externally of the organization
  • Develop relationships with patients and their caregivers to provide an exceptional and engaging experience while referred to our pharmacists
  • Serve as the program’s liaison to office practice clinical and operations staff
  • Conduct initial and follow-up benefit investigation (BI) to assist providers and patients in the timely initiation or continuity of specialty medication therapy
  • Coordinates the patient’s enrollment in patient assistance programs to improve affordability of medication therapy
  • Facilitate processing of third-party payer prior authorization (PA) and utilization management (UM), and step-edits for specialty medications to expedite therapy initiation or avoid therapy disruption
  • Coordinate with the ambulatory pharmacist team and pharmacy operations team to achieve goals and objectives. These activities include, but are not limited to, prescription refill coordination, implementation or execution of non-clinical care plan activities, documentation of program activities, coordination with external pharmacies, reporting of performance metrics, etc.
  • Assists with patient registration as needed
  • Obtains referrals and authorizations for office visits as needed
  • Performs patient scheduling functions, including maintenance of pharmacist appointment templates
  • Receive and triage lab result
  • Follow up with patients who are overdue for testing or appointments

Education and Experience Requirements:

  • High school diploma or equivalent required
  • Associates or Bachelor’s degree preferred
  • Experience working in a medical practice or pharmacy preferred
  • Pharmacy Technician Certification Board (PTCB) certification preferred
  • Exceptional customer service skills required
  • Exceptional time management and prioritization skills required

ChristianaCare Offers:

Incredible Work/Life benefits including medical/dental/ vision insurance coverage on your first day of employment, paid PTO, retirement plans, twelve weeks of paid parental leave, annual membership to care.com, access to backup care services for dependents through Care@Work, retirement planning services, financial coaching, fitness and wellness reimbursement, and great discounts through several vendors for hotels, rental cars, theme parks, shows, sporting events, movie tickets and much more