Plumber
2 weeks ago
Join Our Team at Raymark Plumbing & Sewer Ready to start your career in the plumbing industry? Raymark Plumbing and Sewer is seeking a motivated and enthusiastic Customer Service Representative to join our team. This is a great opportunity to gain experience, assist customers, and contribute to a growing company. If you're eager to learn and passionate about delivering excellent service, we’d love to have you on board.
Position: Customer Service Representative
Location: Seattle, WA
Compensation: $20 - $26 /hr (DOE)
Shift: Monday - Friday, 7:30 AM to 4:30 PM
Benefits: Medical, dental, vision, and life insurance - 100% paid by the employer. Accident, supplemental life insurance, and critical illness policies at the employee’s expense. 401K with up to 4% employer match. Onsite gym, snack and beverage station, monthly bonuses incentives. Paid holidays and vacation.
Customer Service Representative Position Summary:
What You'll Be Doing:
- Serve as the first point of contact for customers via phone, email, and other methods, ensuring prompt and courteous assistance.
- Assess customer needs and provide appropriate solutions, offering general guidance on plumbing issues, appointment scheduling, pricing, and service options, coordinating with the technicians as needed.
- Coordinate with our plumbing technicians and dispatcher to ensure timely and accurate scheduling, considering the availability of resources and customers' preferences.
- Maintain thorough and organized customer records, updating information as necessary to ensure accurate dispatching, billing, and records.
- Develop and maintain strong customer relationships by demonstrating professionalism, reliability, and dedication to resolving their concerns.
- Contribute to the development and refinement of customer service processes, providing suggestions and feedback for improvement.
- Submit the necessary permit and locate requests required for plumbing projects, as directed by technicians.
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