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Resorts Contact Center Agent

1 month ago

Toledo, United States Cedar Point Full time
Job Description

Overview:

$14.25/hour

 

Ages 18+. Pay may vary between position based on job responsibilities.

 

This position is responsible for creating, modifying, and canceling guest reservations at various Company Resort Properties. Agents are required to send out confirmation emails, answer guest questions, resolve guest concerns, and access guest's requests.  You'll also...

  • Answer guest questions and transfer calls to specific departments as needed.
  • Answer all inbound calls for reservations, park information, and/or general Cedar Point PBX in a courteous and professional manner.
  • Make guest reservations, send out confirmation emails, and cancel reservations as requested.
  • Enter and maintain sensitive guest information, including initiating guest interactions, answering questions, and giving accurate directions.
  • Manage financial trasactions over the phone.
  • Manage and resolve guest concerns in a composed manner.
  • Maintain guest information, including credit card information, in a secure and confidential manner.

Some of our amazing perks and benefits: 

  • Paid training and FREE uniforms 
  • FREE Admission to Cedar Point and other Company parks 
  • FREE tickets and discounts to local attractions 
  • FREE tickets for family and friends 
  • 20% discounts on food and merchandise 
  • Employee-only ride nights, game nights, and FREE FOOD events

Responsibilities:

Cedar Point provides premiere entertainment with 200+ acres of FUN and we want YOU to join us in making people happy. As a member of our team, you’ll… 

 

  • Make our guests happy by delivering amazing experiences and helping them create lifelong memories. 
  • Interact with different people of all ages and backgrounds. 
  • Gain skills, knowledge and experience that will benefit your future. 

Qualifications:
  • You   
  • People who love helping others and will support the needs of our guests and associates.   
  • Good judgement and a commitment to safety.  
  • Ability to work and interact with people from diverse backgrounds.  
  • Individuals with a passion and excitement about Cedar Point.   
  • Availability to include some weekdays, weekends, evenings, and holidays.