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System Engineer

3 months ago

Irving, United States Resource Informatics Group Full time
Job DescriptionRole: System Engineer
Location: Charlotte, NC (onsite 3 days a week is a must in Hybris ) long-term contract.

Locals only

YOE: 10 + years

What you will do:
  • Serve as escalation point for anything related to our Virtual Desktop ecosystem and drive day to day administration and management.
  • Provide ongoing senior level guidance and support for cloud technologies.
  • Create and proactively maintain accurate documentation.
  • Automate typical daily provisioning and decommissioning Virtual Desktops, incidents, requests, and problem management in our ticketing system.
  • Proactively ensure the highest levels of reliability in our Virtual Desktop environment.
  • Contribute to maintain our Cloud Operations KPIs and SLAs related to Virtual Desktops.
  • Troubleshooting and analysis of system issues.
  • Implement hygiene processes to enhance our teammate experience with Virtual Desktops.
  • Contribute to capacity planning related forecasting and trending of our Virtual desktop environment.
  • Mentoring other Engineers as needed.
  • Other Tasks assigned by Management.

Who you are:
  • 5+ years of experience within Azure Virtual Desktops
  • Bachelor's degree or equivalent experience in Computer Science or related field
  • System expertise in multiple technologies Cloud, Windows, Linux, VMWare, etc.
  • Analytic, problem solving and technical skills
  • Expertise in Automation, scripting, or coding
  • MS Office 365 experience
  • Active Directory/Azure AD

Nice to haves:
  • University Degree or equivalent experience and minimum 5 years of prior relevant experience
  • Experience with cloud services, SaaS, IaaS.
  • Experience with Enterprise level support.
  • Work results can influence short- and long-term tactical decisions and contribute to long term strategies and results.
  • Sets day-to-day objectives and delivers job responsibilities that impact areas that are directly linked to own team as well as other related teams