Front Desk Agent

2 weeks ago


Toledo, Ohio, United States Cedar Point Full time
Job Description

Overview:

$16.00/hour

Ages 18+

At Cedar Point, work is FUN Working as a Front Desk Agent means you will provide exceptional service to all guests staying at Sawmill Creek. You'll also…

  • Contribute to an amazing guest experience at Sawmill Creek.
  • Greet every guest with a positive attitude and smile, assist guests with check-in and check-out, collect payments, sell tickets to Cedar Point and various other add-ons, answer questions in person and over the phone.
  • Learn and utilize the hotel Property Management System.  

Some of our amazing perks and benefits:

  • Paid training and FREE uniforms
  • FREE Admission to Cedar Point and our other properties
  • FREE tickets and discounts to local attractions
  • FREE tickets for family and friends
  • 20% discounts on food and merchandise
  • Employee-only ride nights, game nights, and FREE FOOD events

Responsibilities:
  • Ability to maintain guest information, including credit card information, in a secure and confidential manner.
  • Ability to check guests into and out of the hotel, sell tickets, and answer guest questions.
  • Ability to solve guest related concerns in a positive and professional manner.
    Maintain open communication with other shifts and the Front Office Manager.
  • Provide guest service according to Cedar Fair standards when serving the guest or working with subordinates.
  • Maintain cleanliness and safety in assigned work area and perform all duties in compliance with Cedar Fair Safety Guidelines.
  • Meet Cedar Fair's attendance requirements.
    Other duties may be assigned.

Qualifications:
  • Charismatic attitude
  • Ability to learn and use the hotel Property Management System (Opera)
  • Ability to work days, nights, weekends, and holidays to meet business needs
  • Ability to stand for long periods of time
  • Ability to pass a mandatory (or random) drug test, per Comany Policy, unless prohibited by state or provincial law
  • Ability to pass a background check, if 18 years of age or older


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