Transportation Dispatcher

4 weeks ago

Oakland, United States Center for Elders' Independence Full time
Job Description 

The Position: Under the supervision of the Dispatch Supervisor, the Transportation Dispatcher is responsible for scheduling and coordinating the dispatch of all CEI transportation services to program participants. Utilizing the routing and scheduling software; manages alert screen logs, reviews past, current, and future trips, on-time performance, vehicle availability, cancels trips as needed, and confirms end of day route duties are complete.

 

DUTIES AND RESPONSIBILITIES:

 

  1. Manage alert screen to log and review trips and drivers performance.
  2. Document and report any unusual incidents with drivers and/or participants.
  3. Manage vehicle availability and routes accordingly.
  4. Make sure all trips are accounted for. No open will-calls, no unassigned trips, no runs with no driver.
  5. Manage trip adjustments as needed.
  6. Make sure all drivers are accounted for and performing driver end of day duties.
  7. Prepare for next hours of business. Review upcoming trips in the schedule.
  8. Cancel any trip that is still open that will not be performed.
  9. Follow up with participants on cancelations and communicate to appropriate departments as needed.
  10. Act as a liaison between the transportation department and center staff for related updates and answers.
  11. Communicate any changes or adjustments with contracted transportation services in tandem with dispatch manager
  12. Assist with maintaining the transportation hub and or all changes to participant profiles or schedules.
  13. Attend routing and scheduling software company offered educational programming to maintain competency with software functionality.
  14. Follow all CEI Policies and Procedures.
  15. Comply with all agency training requirements including department specific meetings and trainings.
  16. Maintain safe working environment by following CEI’s safety P&P’s.
  17. Maintain a courteous, helpful and professional attitude on the job. Display a willingness and ability to be responsive to all customer groups.
  18. Perform other duties as assigned in a positive and helpful manner.

 

QUALIFICATIONS:

  1. High school diploma or equivalent.
  2. 1-2 years’ Experience working in a dispatch or related administrative function.
  3. Excellent interpersonal skills.
  4. Strong computer skills – word processing, spreadsheets and databases.
  5. Phone Experience in a call center environment is a plus.
  6. Strong organizational skills.
  7. Ability to effectively problem-solve complex issues.
  8. Strong verbal and written communication skills
  9. Ability to work as a team player in a multi-cultural, inter-disciplinary setting.
  10. Bilingual a plus but not required.

 

 

PHYSICAL DEMANDS AND WORKING ENVIRONMENT:

The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

 

  1. Environment: Standard office setting; exposure to computer screens; may be required to work holidays and weekends.
  2. Physical: Essential and marginal functions may require maintaining physical condition necessary for sitting or walking for prolonged periods of time; extensive use of computer keyboard.

 

The above job description is intended to communicate the general function of the mentioned position and by no means shall be considered an exhaustive or complete outline of the specific tasks and functions that will be required.  CEI reserves the right to change job descriptions, site assignments, and or work hours as required by the needs of the program.  All employees are expected to perform their duties within their ability as required by the job and/or as requested by management.

 

 

 

Signature: ___________________________Date:__________________________

 

 

SUPERVISED BY:   Dispatch Supervisor

 

POSITION SUPERVISES: None

 

 

 

 

 

 

 

 

 

 

 

Updated 2.15.24

 

Center for Elders’ Independence is a PACE (Program of All- Inclusive Care for the Elderly) organization that uses an interdisciplinary team approach to care planning and care implementation for the purpose of providing high quality, affordable, integrated health care services to the elderly, including an Adult Day Health Center, and promoting autonomy, quality of life and the ability of individuals to live in their communities. Unlike other healthcare plans, CEI is not a "fee-for-service" plan. It is a “capitation” healthcare plan. CEI is paid a set amount for each person enrolled in our program, whether or not that individual seeks care. We are a growing company that offers stability and continues to thrive.

  • Transportation Specialist

    3 weeks ago

    Oakland, California, United States PROFESSIONAL TRANSPORTATION SERVICES INC Full time

    Job OverviewOakland, CA - Professional Transportation Services Inc. is seeking a reliable Crew Transport Driver to join our team.This role involves transporting railroad crew members safely and efficiently to their destinations. As a key member of our team, you will be responsible for ensuring timely pickups and drop-offs while maintaining a safe working...

  • Dispatch Scheduler

    4 weeks ago

    Oakland, United States Center for Elders' Independence Full time

    Job Description The Position: Under the supervision of the Dispatch Supervisor, the Scheduler / Router has the primary duty of creating optimal routes for the pickup and drop off of participants for any CEI approved transportation trip. This position works closely with the dispatch team, the transportation coordinator team and the dispatch supervisor to...

  • Public Safety Dispatcher

    4 days ago

    Oakland, United States Northeastern University Full time

    About the Opportunity About the Opportunity: Reporting to the Dispatch Supervisor, the Public Safety Dispatcher is responsible for the day-to-day communications function of the Communications Center for the Oakland Campus. The dispatcher will be responsible for answering all calls for service as well as the dispatching of officers to these calls. The...

  • Crew Transport Driver

    2 months ago

    Oakland, United States PROFESSIONAL TRANSPORTATION SERVICES INC Full time

    Crew Transport Driver - Oakland/Ozol, CA Job Details Job Location OAKLAND/OZOL - OAKLAND, CA Salary Range $16.50 Hourly Crew Transport Driver CREW TRANSPORT DRIVERS WANTED – OAKLAND, CA Starting Pay for drivers is $16.50/hr Want to get your career moving in the right direction? We are seeking a self-confident, outgoing, dependable team member who...

  • Transportation Coordinator

    13 hours ago

    Oakland, California, United States Sea-Logix LLC Full time

    As a Transportation Coordinator at Sea-Logix, LLC, you will play a critical role in the success of our logistics operations. Your primary responsibility will be to ensure the safe and timely delivery of customer freight.You will be responsible for inspecting trucks before and after trips, submitting DVIRs, hooking and unhooking containers, and maintaining...

  • Dispatch Scheduler

    10 hours ago

    Oakland, United States Center for Elders' Independence Full time

     The Position: Under the supervision of the Dispatch Supervisor, the Scheduler / Router has the primary duty of creating optimal routes for the pickup and drop off of participants for any CEI approved transportation trip. This position works closely with the dispatch team, the transportation coordinator team and the dispatch supervisor to ensure any changes...

  • Dispatch Scheduler

    1 day ago

    Oakland, United States Center for Elders' Independence Full time

     The Position: Under the supervision of the Dispatch Supervisor, the Scheduler / Router has the primary duty of creating optimal routes for the pickup and drop off of participants for any CEI approved transportation trip. This position works closely with the dispatch team, the transportation coordinator team and the dispatch supervisor to ensure any changes...

  • Transportation Planner

    1 day ago

    Oakland, California, United States Center for Elders' Independence Full time

    Job DescriptionThe Transportation Planner plays a crucial role in ensuring the efficient movement of participants to their destinations. As part of the Center for Elders' Independence team, this position is responsible for creating optimal routes for our transportation services.Key Responsibilities:Develop and implement route plans to minimize travel time...

  • Transportation Operations Manager

    3 weeks ago

    Oakland, California, United States GSC Enterprises, Inc Full time

    Job ResponsibilitiesThe Transportation Operations Manager is a key position within our organization, responsible for overseeing the transportation operations team. This includes dispatching drivers, managing customer requests, and maintaining accurate records. A strong leader with excellent communication and problem-solving skills is required for this...

  • Hazmat Transportation Specialist

    3 weeks ago

    Oakland, California, United States Fargo Trucking & Logistics Cor Full time

    Job DescriptionFargo Trucking & Logistics Cor is hiring a Class A Truck Driver to join our team. As a key member of our logistics operations, you will be responsible for transporting goods and materials safely and efficiently within a 150-mile radius of the Port of Oakland. Your primary duties will include driving a tractor-trailer combination, managing your...

  • Mobility Assistant for Vulnerable Populations

    2 weeks ago

    Oakland, California, United States WT All Access Transportation, Inc. Full time

    Job ResponsibilitiesTransport passengers as listed on the driver manifest, adhering to designated pick-up and drop-off locations and times.Maintain a clean and well-maintained vehicle, reporting any accidents or damage to the manager.Communicate effectively with dispatch via the Garmin System.Provide exceptional customer service and report any customer...

  • Transportation Coordinator Lead

    2 weeks ago

    Oakland, California, United States Port X Logistics Full time

    Responsibilities and RequirementsAssist customers with order status inquiries and special needs.Problem resolution in the movement of domestic containerized cargo.Dispatch Drivers locally.Manage and schedule driver work to efficiently meet appointments and cutoffs.The ideal candidate will have a basic understanding of container drayage and management, as...

  • Armed Transport Guard

    7 months ago

    Oakland, United States Brink's Full time

    Overview: Job TitleArmed Transport GuardJob DescriptionWho We Are:Brink’s U.S., a division of Brink’s, Incorporated, is the premier provider of armored car transportation, currency and coin processing, ATM servicing and other value added services to financial institutions, retailers and other commercial and government entities. The company has a proud...

  • Armed Transport Guard

    7 months ago

    Oakland, United States Brink's Full time

    Overview:  Who We Are:Brink’s U.S., a division of Brink’s, Incorporated, is the premier provider of armored car transportation, currency and coin processing, ATM servicing and other value added services to financial institutions, retailers and other commercial and government entities. The company has a proud history of providing growth and advancement...

  • Professional Trucking Career

    2 weeks ago

    Oakland, TN, United States Ascend Transportation Full time

    About Our TeamAt Ascend Transportation, we're people-obsessed and committed to fostering a work culture that rewards and retains excellent drivers through safety, integrity, trust, teamwork, and fun. We believe in creating a supportive environment where you can thrive and grow professionally.Our experienced dispatchers and dedicated Driver Retention Team are...

  • Fleet Customer Service Representative

    7 days ago

    Oakland, United States Dollar General - Human Resources Full time

    Department: Private Fleet Reports To: Fleet Manager General Summary: Customer Service Representative is responsible for the private fleet's administrative functions. Responsibility includes planning, tracking, tracing, and reporting on inbound and outbound dedicated loads. Works with the private fleet on-site team to ensure on-time store deliveries, tractor...

  • Route Operations Specialist

    4 weeks ago

    Oakland, California, United States Transdev Full time

    We're looking for a talented individual to join our team as a Dispatcher. As a key member of our dispatch team, you'll be responsible for coordinating the logistics of our transportation services.Key responsibilities include monitoring drivers' manifests, receiving and responding to calls from bus operators and passengers, and ensuring that routes are...

  • Trucking Professional Wanted

    4 weeks ago

    Oakland, Maryland, United States Savage Full time

    Job OverviewWe are seeking a reliable and skilled CDL-A driver to join our team at Savage. This is a local route position with opportunities for flexible scheduling, allowing you to be home every day. Our fleet consists of well-maintained equipment, ensuring your safety on the road.This role involves transporting materials from mines and power plants,...

  • Fleet Supervisor

    7 days ago

    OAKLAND, United States Dollar General - Human Resources Full time

    Department: Private FleetReports To: Fleet ManagerSupervises: Private Fleet DriversGeneral Summary:The Fleet Supervisor is responsible for the day to day transportation operations. Responsibility includes managing drivers, ensuring on time store deliveries, tractor utilization, inbound reverse logistics on time pick up, and driver safe and legal...

  • Homebound Meal Delivery Coordinator

    3 weeks ago

    Oakland, California, United States Project Open Hand Full time

    About the RoleWe are seeking a Homebound Meal Delivery Coordinator to join our team at Project Open Hand. As a key member of our delivery team, you will play a vital role in ensuring that homebound clients and senior sites receive the nutritious meals they need to thrive.In this role, you will be responsible for loading and unloading POH delivery vehicles,...