Shuttle Manager On Duty

3 weeks ago

Los Angeles, United States ABM Industries Full time
Job Description

Pay: $66,560.00 per year. 

The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant’s education, experience, skills, abilities, geographic location, and alignment with market data. 

You may be eligible to participate in a Company incentive or bonus program. 

Benefit Information: 

ABM offers a comprehensive benefits package.  For information about ABM’s benefits, visit ABM 2024 Employee Benefits | Staff & Management

Must have a Class B License.

 

POSITION RESPONSIBILITIES

  • Preparation of weekly schedule for CSRs and Facility Coordinators; monitoring of all parking shuttle operations and revenue activities on the event log.
  • Will manage a team of 30 - 45 shuttle drivers on various shifts.
    •    Managing the master change fund to meet the change bank needs unique to the volume of each operating cashier shift.
    •    Daily drop of all cashier deposits and transfer to Auditing Clerk.
    •    Filling out fund and drop accountability forms and other reports daily.
    •    Entering Cashiers’ TOD amounts into the Parking RDMS.
    •    Transfer of all cashier tickets and related paperwork to audit department daily.
    •    Handling of guest problems at the exit, including fee adjustments per policy.
    •    Maintenance of accurate space count throughout the shift.
    •    Monitoring of CSRs and Facility Coordinators for uniform compliance.
    •    Management of the shift according to the policy and procedures outlined in the parking operations manual.
    •    Collecting and updating of License Plate Inventory and recording gate readings nightly.
    •    Logging and dispatching all police tow requests.
    •    Collecting fees and recording all impound releases.
    •    Overseeing the towing and impoundment operation, including research, notification of owners, titling, and sale of      abandoned vehicles.
    •    Monitor the PARCS equipment for error messages and malfunctions.
    •    Answer calls from CSRs regarding equipment issues.
    •    Search LPI for vehicles as required.
    •    Send all trouble tickets regarding any PARCS equipment to HUB in a timely manner.
    •    Track the opening and closing of all garages.
    •    Answer intercom calls from guests and employees.
    •    Manually control gates, as necessary.
  • Performs other duties as assigned or requested.

KNOWLEDGE, SKILLS & ABILITIES

  • One to three years of management or supervisory experience.
  • Proven knowledge of shuttle and transportation operations.
  • Good communication skills both written and verbal.
  • Proven knowledge of MS Office including word, excel, outlook and powerpoint.

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