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Operations Analyst

3 months ago

Gallatin, United States Highpoint Health - Sumner Full time
Job Description

 Provides support of primary operating and application software and hardware. Performs installs and upgrades of software, hardware, printers, fax machines, etc.  Troubleshoots and remediates security issues found on workstations and file servers.  Verifies daily file server backups are successful.

Reports to: Network Implementation Manager

Serves as key customer contact for inquiries and resolution of customer issues.Drag Edit DeleteProvides support for daily operation, inspection, and maintenance of computer equipment and softwareDrag Edit DeleteMonitors file server backups for successful completion. Troubleshoots and seeks assistance from appropriate personnel/vendors.Drag Edit DeleteProvides support to frequently used PC software, printers, along with PC troubleshooting.Drag Edit DeletePerforms PC installations and setup, software updates and installations.Drag Edit DeleteAnalyzes and assesses interruptions in normal systems operations. Resolves problems or seeks assistance from the appropriate personnel or vendors, as needed.Drag Edit DeletePerforms installs and upgrades afterhours and on weekends as required.Drag Edit DeleteUpdates and documents detailed information in ServiceNow on open calls and service requests.Drag Edit DeleteAssists and troubleshoots security/patch management issues for workstations and file servers.Drag Edit DeleteProperly disposes of computer equipment based on LifePoint standards.Drag Edit DeleteTroubleshoots, repairs and/or replaces defective desk phones and wireless phones.Drag Edit DeleteProvides support to users on basic voicemail issues.Drag Edit DeleteSupports help desk functions as neededDrag Edit DeleteParticipates in On-Call Rotation schedule to include weekends, holidays and other necessary times.
Minimum Education
High school diploma or equivalent - RequiredDrag Edit DeleteMinimum Education
Associate’s degree in MIS - PreferredDrag Edit DeleteRequired Skills
Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action.Drag Edit DeleteRequired Skills
Licenses: Current Tennessee or State of Residence Drivers License with clean MVR
A+ certification, MCP - Preferred.Drag Edit DeleteMinimum Work Experience
Two (2) years related work experience - Required with High School level education - Preferred with Associates Degree in MIS
Equal opportunity and affirmative action employers and are looking for diversity in candidates for employment: Minority/Female/Disabled/Protected Veteran