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Fire Service Technician

4 months ago

Allentown, United States Johnson Controls International Full time
Job Description

Be part of the future

We are one team, dedicated to working collaboratively to create the purposeful solutions that propel the world forward. We hope you will join our diverse team of top people – you bring your talent, and we’ll give you the space and opportunities to grow and succeed.  We are committed to make a difference.

What we offer:

  • Competitive Starting Pay
  • Paid Training
  • Tuition reimbursement
  • Global Advancement Opportunities
  • Company Vehicle (as applicable)
  • Referral Bonuses
  • Comprehensive Benefits
    • Medical/Dental/Vision insurance
    • Health Savings Account (HSA)
    • Life Insurance
    • 401(k) savings plan with company match
    • Short-Term and Long-Term Disability
    • Employee Assistance Program
    • Wellness Program
    • And More

What you will do

Receive service calls from Service Resource Center, including a brief description of equipment/system malfunctions. Responsible to contact customer representative and ascertain equipment/systems problems. Diagnose problems and perform service and repairs on electronic fire alarm systems and other related building system products at customer sites.  Provide our customers with the highest level of service to solve building inefficiencies and resolve service related items. As a trusted advisor to our customers you will provide solutions and outcomes at the time of service.

How you will do it

Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, modification notices, etc. to repair equipment

Service, troubleshoot and install many different manufacturers’ Fire & Life Safety systems including SimplexGrinnell

Read and interpret blueprints, diagrams, submittals, specifications software/systems, programs, schematics and operational product manuals

Exhibit excellent customer service skills by consistently communicating with the district staff and customers to ensure customer satisfaction

Complete Service Acknowledgements with proper coding through communication devices, such as smart phones and laptop computers

Obtain customer signature upon completed service call assignment

Participate in a scheduled On-call rotation

Help to train or mentor others on the service team

Provide recommendations and solutions to ensure facility is running efficiently to include upselling opportunities
Provide quotes to support recommendations and solutions.

Perform other duties as assigned

What we look for

Required

  • 2+ years documented experience in low voltage electrical systems, including Fire/Life Safety systems, Access Control, Nurse Call, and Paging systems or technical schooling.

  • Experience in reading and interpreting blueprints, submittals, and operational/product manuals

  • Knowledge of test equipment, multi-meter, digital analyser, and commissioning devices

  • Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs.

  • Able to work in unusual and sometimes difficult position such as climbing ladders, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc

  • Ability to work flexible hours including weekends to meet customer requirements

  • Overnight travel may be required

  • Demonstrate a high level of customer service

  • Maintain truck inventory to ensure timely response to customer needs

  • Ability to adhere to, implement, and always follow safety guidelines and procedures

  • Strong organizational skills, positive attitude, and an ability to learn quickly

  • Possess a valid driver’s license and driving record that meets company requirements

  • Able to pass a pre-employment background and drug test

  • Retain any licenses that are required by National, State and Local codes

Preferred

  • NICET Level II certification

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.