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Workforce Scheduling Team Lead

3 months ago

Cudahy, United States Uline, Inc. Full time
Job Description

Workforce Scheduling Team Lead

Kenosha Branch

12355 Uline Way, Kenosha, WI 53144

Customer Service is the heartbeat of Uline. As Workforce Scheduling Team Lead, keep a pulse on call center team staffing. Guide and support the WFM scheduling team, ensuring goals for legendary service are met to support our growing North American company

Better together This position is on-site, and we are looking for people who share our passion.

Position Responsibilities 

  • Manage WFM Schedulers’ performance by tracking and reporting team productivity and accuracy.

  • Review processes and procedures to recommend efficiencies and productivity improvements to management.

  • Train WFM schedulers on company policies and procedures.

  • Handle any WFM scheduling-related issues with management.

  • Provide weekly scheduling support.

Minimum Requirements

  • High school diploma or equivalent. Bachelor’s degree preferred.

  • 2+ years of scheduling experience. WFM experience preferred.

  • Demonstrated team leadership experience.

  • Ability to evaluate data to identify trends.

  • Excellent problem-solving, organizational and communication skills.

Benefits

  • Complete medical, dental, vision and life insurance coverage, Flexible Spending Accounts and wellness programs.

  • 401(k) with 6% employer match.

  • Paid holidays and generous paid time off.

  • Tuition Assistance Program that covers professional continuing education.

  • Bonus programs that include annual performance, sales goals and profit sharing.

Employee Perks

  • First-class fitness center.

  • Beautifully maintained walking trails.

About Uline

Uline is North America's leading distributor of shipping, industrial and packaging materials. We're a family-owned company known for incredible service, quality products and same-day shipping of our huge in-stock inventory. With over 9,000 employees across 13 locations, it's time you joined Uline.

Uline is proud to operate as a drug-free workplace.

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