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Shift Lead

2 months ago

New York, United States Beleaf Full time
Job Description

Position Summary

The Shift Lead plays a crucial role in the effective operation of a cannabis retail establishment. This position involves overseeing customer service, managing staff, and ensuring compliance with state and local regulations. You are expected to drive profitability, execute policy and procedure while fostering employee development. The Shift Lead is committed to maintaining a high standard by ensuring customer brand loyalty, and achieving financial and operational success.

Main Duties/Responsibilities

Responsible for overseeing store activity including personnel, operations, visual merchandising, sales, KPIs, and the customer experience

Train and Coach/Mentor the team

Train team on meeting KPI targets

Create a fun, challenging and rewarding work environment

Maintain a team of industry-passionate and customer service-focused employees

Create an environment where team members are routinely prepared and recognized for achievement

Troubleshoot POS hardware and communications

Execute company standard operating procedures

Punctual and Reliable leader in the company

Maintain cleanliness and organization of the dispensary to enhance the customer experience.

Proactively and collaboratively recommend new and improved processes for all operating procedures

Adhere to, enforce all city, and state OCM regulations and company policies and procedures; educate the team and ensure compliance

Other duties and responsibilities as assigned by the General Manager or Assistant General Manager.

About You

Minimum 21+ years of age

Legally authorized to work in Cannabis in New York

1-3 years related experience preferred

Demonstrated ability to multitask and time manage.

Must be able to adapt to a changing work environment.

Experience working in fast-paced work environment and able to adapt to demands of competing work priorities.

Proven leadership and people management experience.

Cannabis experience a plus but not required.

Salary

$24 USD per hour

About Beleaf

Benefits

Equal opportunity employer

Beleaf is an Equal Opportunity Employer.