Marketing Manager

5 days ago

Lahaina, United States Hilton Grand Vacations Full time
Job DescriptionJob Description

As a Marketing Manager, you will be managing a team of marketing representatives who achieve results through tour bookings, selling packages, generating leads, meeting targets. This position will support the team by providing clear communication and direction, training, coaching, mentoring and managing operations. 



HERE'S WHY YOU'LL LOVE IT HERE
We offer an excellent benefits package to our full-time Team Members that include:



  • Pay rate is $75,000 per year, plus commissions and bonuses governed by a compensation plan. Marketing Managers have targeted annual earnings of $150,000 per year, with some Team Members earning substantially more based on their individual performance.
  • Medical, Dental, and Vision insurance from Day One
  • Financial Wellness - 401k plan with company match, Life insurance, Company stock purchase program
  • Team Member Travel Program - enjoy discounted rates at incredible properties around the globe
  • Generous Paid Time Off Program
  • Paid Sick Days
  • Team Member Recognition and numerous learning and advancement opportunities
  • and more


HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek's "America's Greatest Workplaces for Parents & Families." Over the past 30 years, the highest honor we’ve received is the continued loyalty of our Owners, Members and Guests. We’ve also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.




SCHEDULE DETAILS:
Our Marketing Manager will work a flexible schedule to include weekends and holidays.




ADDITIONAL RESPONSIBILITIES INCLUDE:



  • Responsible for day to day operations; including but not limited to scheduling, team meetings, addressing team member concerns. Builds spiffs, incentives and contests to empower the team. Distributes monthly compensation plans and targets to all team members.
  • Handles customer questions, problems, and complaints requiring management intervention. 
  • Monitors team members' interactions to ensure they are providing accurate information to all guests, team members and vendors as well as providing outstanding customer service. 
  • Fosters relationships with Resort Operations, Call Center management, Hotel Partners and Sales Leaders. Thoroughly evaluates alternatives to current processes or proposed changes in a timely manner and makes an informed decision to commit to the execution, always being honest, tactful, and professional.
  • Performs any reasonable request by management that supports the department's mission and goals.
Qualifications

What are we looking for....


Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. 


To fulfill this role successfully, you must possess the following minimum qualifications and experience:



  • 2 + years of managerial experience and/or experience leading a team.
  • Minimum 1 year of timeshare experience.
  • Minimum 3 years of guest service experience.
  • Ability to work a flexible schedule including weekends and holidays.
  • Proficiency with Microsoft Word, Excel and Outlook.
  • Excellent oral, written communication and interpersonal skills.
  • Strong organizational skills to run multiple duties in a fast-paced work environment while meeting target dates.
  • Proven track record of resolving customer service issues or vendor service issues.
  • High school diploma or GED required, BA/BS/Bachelor's Degree preferred.


It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:



  • Timeshare sales or marketing experience with Hilton Grand Vacations.


We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.



We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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