Transaction Processing Associate III

2 weeks ago

Honolulu, United States Conduent State Healthcare, LLC Full time
Job Description

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.



Onsite Transaction Processing Associate III


$19.00/Hourly


  


Working for you:


 Enjoy a positive, employee-friendly culture while playing an important role in supporting our clients. 



  • $19.00 per hour pay rate (Bi-weekly pay)
  • Paid training (training will be ongoing)
  • Full-time schedule (Mon.-Fri. 8am – 5pm HST)
  • Career Growth Opportunities 
  • Full Benefit Options - From the start, our paid training program will teach you all the skills needed to allow you to become successful in your role. We also offer a full benefits package, so you’ll be able to thrive both personally and professionally.
  • PerkSpot - Employee discount program  

 


Requirements: 



  • Must be at least 18 years of age with a high school diploma or GED.
  • Background screening required. 
  • A minimum of 1-year call center experience in telephone customer service or related experience 
  • Computer literacy and ability to use multiple programs. 

 


About the Role


As a transaction processing associate III, you will be supporting our client’s customers as a first point of contact. In this role, you will be responsible for answering calls, providing product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer’s problem. Must be willing to listen, learn, and resolve any customer inquiry.


 


What you will be doing:



  • Respond to client inquiries and Provider inquiries (missing checks, EFTs, cancelled check requests, etc.)
  • Dual Control System check printing and reconcile the Hawaii Medicaid Disbursement Account
  • Prepare the daily/weekly/monthly balancing worksheets and perform the Weekly Payment Cycle
  • Maintain Special Handling/Pull lists and Review CD-ROM’s from financial institution for quality assurance
  • Compile copies of Deposit Warrants and Balance and distribute various reports to Med-QUEST Division
  • Prepare incoming provider refunds by personal checks for forwarding to Chief Office of Finance and Accounting, via Med-QUEST Division
  • Prepare manual checks for voids due to MQD requests, returned checks, stale dated checks, and IRS Levies and Review CD-ROM’s from financial institution for quality assurance
  • Process: prepare logs for processing undeliverable checks, stale checks, MQD Liens, and distribute provider 1099s annually
  • Respond to CCTS inquiries and open, disburse incoming mail, and research as assigned.

 


Preferred Skills/Experience



  • Positive and energetic attitude. 
  • Ability to communicate clearly and confidently. 
  • Ability to multi-task and manage time effectively. 
  • Attention to detail, grammar, and spelling accuracy.
  • Call center or professional office experience.
  • Computer system experience with data entry and database documentation knowledge.

 


Apply Today


 


Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information.  For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated pay for this role is $19.00 per hour.


Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.


People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded:  click here to access or download the form.  Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.


At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.



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