Per Diem Patient Access Representative

7 days ago

Glendale, United States Optum Full time
Job Description

$2,000 SIGN ON BONUS FOR EXTERNAL APPLICANTS

 

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. 

 

Responsible for providing patient-oriented service in a clinical or front office setting; performs a variety of clerical and administrative duties related to the delivery of patient care, including greeting, and checking in patients, answering phones, collecting patient co-pays and insurance payments, processing paperwork, and performing other front office duties as required in a fast-paced, customer-oriented clinical environment.

This position is Per Diem. Employees are required to have flexibility to work any of our 12-hour shift schedules during our business hours. (This could include 1st, 2nd, or 3rd shift, as business needs determine.)

It may be necessary, given the business need, to work occasional overtime. This role will be split between our Glendale and our Litchfield Park locations, depending on coverage needs.

We offer 4 weeks of paid training. The hours during training will be be 8am to 4:30pm or 7am to 3:30pm, Monday - Friday.

Primary Responsibilities:

  • Communicates directly with patients and / or families either in person or on the phone to complete the registration process by collecting patient demographics, health information, and verifying insurance eligibility / benefits

  • Utilizes computer systems to enter access or verify patient data in real - time ensuring accuracy and completeness of information

  • Gathers necessary clinical information and processes referrals, pre-certification, pre-determinations, and pre-authorizes according to insurance plan requirements

  • Verifies insurance coverage, benefits and creates price estimates, reverifications as needed

  • Collects patient co-pays as appropriate and conducts conversations with patients on their out-of-pocket financial obligations

  • Identifies outstanding balances from patient’s previous visits and attempts to collect any amount due

  • Responsible for collecting data directly from patients and referring provider offices to confirm and create scheduled appointments for patient services prior to hospital discharge

  • Responds to patient and caregivers' inquiries related to routine and sensitive topics always in a compassionate and respectful manner

  • Generates, reviews, and analyzes patient data reports and follows up on issues and inconsistencies as necessary

  • Maintains up-to-date knowledge of specific registration requirements for all areas, including but not limited to: Main Admitting, OP Registration, ED Registration, Maternity, and Rehabilitation units

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • High School Diploma/GED (or higher)

  • 1+ years of experience in a customer service role such as hospital, office, or phone support

  • Intermediate level of proficiency with Microsoft Office products

  • Ability to work 100% onsite at our Glendale and Litchfield Park locations

  • 18 years of age or older

  • Ability to work the following training hours: Monday to Friday from 8am to 4:30pm or 7am to 3:30pm

  • Ability to work a Per Diem/On call schedule 

Preferred Qualifications:

  • Experience in a Hospital Patient Registration Department, Physician office or any medical setting

  • Working knowledge of medical terminology

  • Understanding of insurance policies and procedures

  • Experience in insurance reimbursement and financial verification

  • Ability to perform basic mathematics for financial payments

  • Experience in requesting and processing financial payments

Soft Skills:

  • Strong interpersonal, communication and customer service skills

Physical and Work Environment:

  • Standing for long periods of time (10 to 12 hours) while using a workstation on wheels and phone/headset  

 

PLEASE NOTE The sign-on bonus is only available to external candidates.  Candidates who are currently working for UnitedHealth Group, UnitedHealthcare or a related entity in a full time, part time or per diem basis ("Internal Candidates") are not eligible to receive a sign on bonus. 

 

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

 

 

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

 

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

 

 

#RPO, #RED 

  • Patient Access Representative

    2 weeks ago

    Glendale, United States Optum Full time

    $2,000 SIGN ON BONUS FOR EXTERNAL APPLICANTS Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a...

  • Per Diem Patient Access Representative

    1 week ago

    Glendale, AZ, United States Optum Full time

    $2,000 SIGN ON BONUS FOR EXTERNAL APPLICANTS Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a...

  • Hospice Nurse Per Diem Opportunity

    1 month ago

    Glendale, California, United States NEXT CARE HOSPICE Full time

    Join Our Hospice Team as a Per Diem Registered NurseNext Care Hospice is a rapidly growing hospice agency dedicated to providing compassionate care to our patients and their families during the end-of-life journey. We are committed to delivering exceptional care and support, and we are seeking a skilled and compassionate Per Diem Registered Nurse to join our...

  • Bilingual Patient Advocate

    3 weeks ago

    Glendale, United States Elevate Patient Financial Solutions Full time

    Elevate Patient Financial Solutions has an exciting career opportunity available as a Bilingual Patient Advocate. This position will be at Banner Thunderbird Medical Center in Glendale, AZ. The Full Time schedule for this role will be Friday - Monday, 8am - 7pm.Job Summary The purpose of this position is to connect uninsured hospital patients to programs...

  • Per Diem Occupational Therapist

    4 months ago

    Glendale, United States Cortica Full time

    Cortica is looking for a Per Diem Occupational Therapist to join its growing multi-disciplinary team!We are a rapidly growing healthcare company pioneering the most effective treatment methods for children with neurodevelopmental differences. Our mission is to design and deliver life-changing care one child, one family, one community at a time. Ultimately,...

  • Per Diem Occupational Therapist

    3 weeks ago

    Glendale, United States Cortica Full time

    Cortica is looking for a Per Diem Occupational Therapist to join its growing multi-disciplinary team!We are a rapidly growing healthcare company pioneering the most effective treatment methods for children with neurodevelopmental differences. Our mission is to design and deliver life-changing care one child, one family, one community at a time. Ultimately,...

  • Pharmacist - IV Room - Per Diem

    2 weeks ago

    Glendale, United States CEDARS-SINAI Full time

    Job DescriptionWhen the work you do every single day has a crucial impact on the lives of others, every effort, every detail, and every second matters. This shared culture of passion and dedication pulses through Cedars-Sinai, and it’s just one of the many reasons we’ve achieved our six-consecutive Magnet designation for nursing excellence. From working...

  • Pharmacy Technician

    5 months ago

    Glendale, United States CEDARS-SINAI Full time

    Job Description When the work you do every single day has a crucial impact on the lives of others, every effort, every detail, and every second matters. This shared culture of passion and dedication pulses through Cedars-Sinai, and it’s just one of the many reasons we’ve achieved our six-consecutive Magnet designation for nursing excellence. From working...

  • Per Diem Vascular Surgeon

    1 month ago

    Glendale, United States Banner Health Full time

    Per Diem  Board Certified/Board Eligible  Vascular Surgeon Phoenix West ValleyBanner Health, a  Top 5 Large Health System and one of the country's premier non-profit health care networks, is expanding its team of Vascular Surgeons in Phoenix, Arizona.  Banner Health is recognized for its leadership and dedication to the communities we serve.  Imagine a...

  • Per Diem Vascular Surgeon

    6 months ago

    Glendale, United States Banner Health Full time

    Per Diem  Board Certified/Board Eligible  Vascular Surgeon Phoenix West ValleyBanner Health, a  Top 5 Large Health System and one of the country's premier non-profit health care networks, is expanding its team of Vascular Surgeons in Phoenix, Arizona.  Banner Health is recognized for its leadership and dedication to the communities we serve.  Imagine a...

  • Per Diem Nurse- Emergency Department- Night Shift

    3 weeks ago

    Glendale, United States Banner Health Full time

    p style="text-align:left">Primary City/State:Mesa, ArizonaDepartment Name: Banner Staffing Services-AZWork Shift: VariedJob Category:NursingFlexible scheduling. Nurses are the heartbeat of a hospital, and we do our best to keep our nurses’ hearts beating happily and well. Part of this is the breadth of career options for nurses with Banner Staffing...

  • Patient Advocate Representative

    2 months ago

    Glendale, United States Conifer Health Solutions Full time

    Job DescriptionM-F 8am-4:30pmJOB SUMMARY Responsible for screening self-pay patients at hospital bedside for eligibility in various governmental and non-governmental programs. Responsible for identifying all sources of potential payors including auto insurance, Workers' Compensation, commercial insurance, private insurance, TPL, etc. to route account...

  • Licensed Practical Nurse | LPN | SNU

    2 months ago

    Glendale, United States Favorite Healthcare Staffing Full time

    Job DescriptionJob DescriptionAt Favorite Healthcare Staffing, we aspire to learn what excites you about being a nurse. Whether you’re looking to supplement your income or want the freedom to create a flexible work schedule, Favorite offers part-time and full-time Per Diem / PRN assignments at facilities throughout the area. Apply today to join the...

  • PACU RN

    2 months ago

    Glendale, United States Regal Medical Group Full time

    Job DescriptionThis site works a 4/10 Alternative Work SchedulePosition Summary: Assists the PACU Charge Nurse in the daily clinical operations of the PACU in accordance with established Federal, State, and accreditation standards and center policies and procedures. Participates in direct patient care including maintaining a clean, orderly and safe...

  • Per Diem Speech Language Pathologist Senior

    3 weeks ago

    Glendale, California, United States Adventist Health Full time

    At Adventist Health, we are seeking a highly skilled and compassionate Speech Language Pathologist to join our team on a per diem basis.Job Summary:The Speech Language Pathologist will be responsible for evaluating and treating patients with communication disorders, including speech, language, cognition, swallowing, voice, oral-motor functions, non-speech...

  • Abrazo Arrowhead Campus RN NICU Per Diem Night Shift Registered Nurse

    4 weeks ago

    Glendale, Arizona, United States Abrazo Arrowhead Campus Full time

    About Abrazo Arrowhead CampusWelcome to Abrazo Health Network, where our mission is to deliver high-quality patient care with compassion and respect. As a leading healthcare provider, we strive to make a positive impact on the lives of our patients and their families.Our team of dedicated healthcare professionals is committed to providing exceptional care in...

  • Per Diem Primary Care Senior Health Physician

    3 weeks ago

    Glendale, United States One Medical Full time

    About Us One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. But this isn't your average doctor's office. We're on a mission to transform healthcare, which means improving the experience for everyone involved - from patients and providers to employers and health...

  • Per Diem Primary Care NP/PA Senior Health

    3 weeks ago

    Glendale, United States One Medical Full time

    About Us One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. But this isn't your average doctor's office. We're on a mission to transform healthcare, which means improving the experience for everyone involved - from patients and providers to employers and health...

  • Per Diem Primary Care Senior Health Physician

    3 weeks ago

    Glendale, United States One Medical Full time

    About Us One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. But this isn’t your average doctor’s office. We’re on a mission to transform healthcare, which means improving the experience for everyone involved - from patients and providers to employers and health...

  • Per Diem Primary Care NP/PA Senior Health

    3 weeks ago

    Glendale, United States One Medical Full time

    About Us One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. But this isn’t your average doctor’s office. We’re on a mission to transform healthcare, which means improving the experience for everyone involved - from patients and providers to employers and health...