Technology Specialist

Darien Library seeks a full-time Technology Specialist who is inquisitive, methodical, and dedicated to providing technological solutions to staff and patrons alike. A forward-thinking professional who is enthusiastic about learning, implementing, and on training new technology and maintaining current technology, this position represents a unique opportunity to apply a wide range of skills and expertise in an exciting environment that is constantly changing and adapting to emerging trends.

Darien Library holds itself to the highest possible standard of customer service, and we pride ourselves on providing a fulfilling and enriching experience to all who visit us either in person or online. The successful candidate will have a passion for working with people of all ages, the ability to work collaboratively in a fast-paced, friendly environment, and they will embrace Darien Library’s “Kindness First” motto in both external and internal service.

Reporting to the Systems Administrator, the Technology Specialist provides Library staff with the resources to work effectively and efficiently and supports patron access to reliable and evolving technological resources.

• Maintains staff and public endpoints and peripherals; including managing computers, laptops, copiers, printers, receipt printers, barcode scanners, phones, points of sale, kiosks, and the cable management thereof, as well as installing and updating software, firmware, and hardware including A/V equipment.
• Answers support tickets discerning the appropriate delegation for resolution, working independently, in consultation with the Systems Administrator, or with vendor support.
• Demonstrates commitment to superb customer service and embraces Darien Library’s “Kindness First” motto in both external and internal user experience.
• Creates and maintains training tutorials for staff, teaching staff how to best help patrons utilize the Library’s technological resources.
• Investigates, troubleshoots, and resolves technical issues and questions related to hardware and software.
• Maintains complete, in-depth documentation and inventory of technology equipment.
• On-boards new staff members, sets up accounts, configures endpoints, and trains new staff members in technology workflows as well as off-boards departing staff.
• Represents the UX & Technology Department on public service desks a minimum of 10-20 hours per week.
• Offers one-on-one technical support sessions to patrons.
• Occasionally provides technical support to evening and weekend events.
• Assumes in-charge responsibilities of the building and staff when designated.
• Other duties and special projects as assigned.

• Bachelor’s Degree strongly preferred
• CompTIA A+ certificationORminimum of two years comparable experience. Certification in CompTIA A+ will be required within the first six months of employment, funded by the Library.

• Windows 10 & 11
• Mac OS and iOS
• Desktop support experience

• Adobe Creative Suite
• EnvisionWare
• Linux
• Microsoft 365
• Microsoft InTune
• Server experience

Begins at $56,000 and is commensurate with experience. Includes a competitive benefits package.

To apply, please email your cover letter and resume by Friday, March 29, 2024 to Bree Marsden, Human Resources Manager, atjobs@darienlibrary.org. Please make your subject line Technology Specialist.