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Tech Support Specialist
1 month ago
Provides first level support to internal customers regarding basic application, hardware and service/network requests.
Enters support requests into tracking system and assigns ticket number or other identification.
Interviews customer to determine nature and scope of the customer's issue, and the appropriate response.
Diagnoses, resolves and closes customer issues according to service level guidelines. Promptly escalates issues to higher level technical support or management when necessary.
Documents and reports customer inquiries regarding new/different functionality.
Provides end-user desktop training and minor hardware/peripheral repair as appropriate.
Provides support for mobile phones, configures desktop operating systems and servers, and manages account access, password resets, and user access privileges.
Required Skills
Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action
Equal opportunity and affirmative action employers and are looking for diversity in candidates for employment: Minority/Female/Disabled/Protected Veteran
