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Sales Associate
2 months ago
I. Job Purpose - This role will cover Sales Support in the Miami, FL area.
Our Sales Associate is an entry level sales position with KARL STORZ Endoscopy-America, Inc. (“KSEA”). This position reports to the Region Sales Associate Manager with a dotted line to the local Sales market team (1-4 Sales Executives). This position takes direction from the Region Sales Associate Manager and/or the local Sales market team as to daily activities and priorities. The Sales Associate is responsible for sales and sales related activities, including planning and coordinating the selling, marketing and promotion of all KARL STORZ products within their assigned market. The Sales Associate will provide equal support to all KSEA Business Units that have a Sales Executive in their assigned market.
This highly visible and successful feeder program to our Sales Executive role will support the Manhattan area and is expected to spend over 70 percent of their time at customer sites. Compensation is based on a competitive Salary, plus Bonus program based on achievement of assigned Sales goals. After training, the expectation is for this position to work independently but in partnership on assignments and sales goals as provided by the Region Sales Associate Manager and assigned Sales Executives. Hired candidate will be required to live in the Miami, FL area.
II. Job Duties
Selling Activities – 70% of associate time
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\tContribute to the achievement of annual sales quotas assigned in their territory by:
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\t\tConducting product demonstrations and customer product and service evaluations.
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\t\tEffectively presenting and differentiating KARL STORZ product features, benefits, and procedural applications in accordance with the product labeling.
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\t\tEstablishing and maintaining in a compliant manner strong working relationships with nurses, physicians, sterile processing, materials management, and administrative personnel in every assigned account.
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\t\tProvide sales quotes and service agreements to customers.
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\tSupport promotional activities initiated by the Company.
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\tDevelop and implement compliant sales strategies to earn new business.
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\tContinuously learn and maintain up-to-date knowledge of KARL STORZ products and procedures, strive to successfully increase the sales of our products to our customers, including hospitals, ASCs and offices.
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Other Activities – 30% of associate time
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\tTrain and educate customer personnel to ensure satisfaction and long-term reliability of all KARL STORZ products purchased pursuant to contract or KSEA procedures, including providing care and handling education.
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\tEducate customers on appropriate use of KARL STORZ products at their sites in compliance with Instructions of Use, and educate end users in matters related to, but not limited to, decontamination, inspection, assembly, packaging / sterilization of reusable instruments sold, as appropriate.
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\tAssist with customer management, including providing product and order status updates, pricing changes, educate about promotion, and problem solve for customers.
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\tAssist customers with return of KARL STORZ products and service/repair products, as necessary.
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\tSecure, manage and return assigned KARL STORZ demonstration and evaluation products.
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Other Role Expectations
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\tMaintain up-to-date records, including customer records, submit timely reports, and complete all required trainings and knowledge assessments within required timelines.
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\tPrepare and submit special reports related to territory operation, as required.
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\tAttend and participate in sales meetings, training programs and conventions, as directed.
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\tFollow all Company policies, procedures, handbooks, and guidelines.
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\tOther duties consistent with the general nature and focus of the job and/or the goals and objectives of the department may be assigned.
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\tCooperate with internal and external audits, inquiries, and reviews, as requested.
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III. Essential Skills
Physical requirement/Demands: Ability to lift up to 35 lbs. of equipment. At an employee’s discretion, the employee may ask for human or mechanical assistance whenever asked to move or handle equipment.
Mental requirements/Emotional Demands: Ability to adapt and demonstrate flexibility in dealing with changing priorities and work situations.
Interpersonal and communication skills: Strong verbal and written presentation, negotiation, verbal and written communication, and the ability to collaborate and work with numerous individuals, both internally and externally.
Travel: Requires daily driving to geographically dispersed customer accounts. A valid driver’s license in the state where the vehicle will be operated or in the state of residence is required. Up to 10% travel outside of assigned region during the year.
IV. Minimum Knowledge, Education and Skill Requirements
Required
Minimum years of relevant work experience: 2 – 4 years’ relevant experience, preferably within sales
Minimum education, certifications and/or credentials: Bachelor’s Degree or work experience
Minimum hard skill requirements (including computer and application proficiency):
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\tDemonstrated agility with technology and/or medical products.
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Minimum soft skill requirements:
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\tDemonstrated track record of over achievement.
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\tPossess exceptional interpersonal, organizational skills, and the ability to multi-task.
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\tDemonstrated ability to stay calm, think quickly, and act responsibly when in high pressure situations.
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\tStrong focus on the Customer Experience, sense of urgency, and empathetic attitude towards the customer.
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\tFlexible to relocation for career growth.
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V. Core Requirements
Degree of accountability: generally managed
Degree of decision making: diversified tasksFinancial/Budgetary: Supervised responsibility on revenues and cost
Safety: Adhere to KARL STORZ safety protocols
Quality: Adhere to KARL STORZ Quality Management System
Supervision: does not supervise others
