Door Attendant

4 weeks ago

Forest Heights, United States Marriott International Full time
Job Description

 

Gaylord Entertainment

JOB DESCRIPTION

 

Job Title: Attendant Door Department: Front Office Company: Gaylord Hotels Reports To: Asst Mgr Front Services Supervises: N/A Job Description Date: 1/18/07

 

Job Purpose: Two to three sentences describing the overall purpose of the job Provide guests with baggage handling and information services at hotel entrance. Responsible for the smooth flow of traffic through Hotel entrance and the security of all guests’ belongings. Job Responsibilities: Maximum of ten responsibilities, in order of percentage of time spent on functions from longest to shortest; do not list anything that does not represent at least 10% of the job’s time. Please include supervisory responsibilities. 1. Greet guests at the hotel entrance and assist with the loading and unloading of luggage. 2. Control vehicle traffic through hotel entrance area including the moving and positioning of vehicles 3. Promote valet parking services to every guest vehicle that arrives. 4. Ensure the security of all vehicles in hotel valet parking lot. 5. Ensure the security of guest luggage and belongings while in the hotel entrance area. 6. Maintain cleanliness in the hotel entrance area (sweeping, ash urns, etc.). 7. Accompany guests to the airport to assist with the loading and unloading of luggage as directed. 8. Maintain current knowledge of local area, attractions and events. 9. Perform other duties as assigned.

 

Job Qualifications: Describe the minimum qualifications needed to complete the job responsibilities. Education High School diploma or equivalent required. Experience Minimum six months customer service experience preferred. Good communications skills required. Must be fluent in verbal and written English. Ability to drive standard transmission required. Licenses/Certifications Valid Driver’s License and a satisfactory driving record required. Management Activities: Check all that apply   Interview, select and train STARS   Set and adjust their rates of pay and hours of work   Direct the work of STARS   Appraise STARS productivity and efficiency for the purpose of recommending promotions or other changes in status   Handle STAR complaints   Discipline STARS   Plan the work   Determine the techniques to be used   Apportion the work among the STARS   Determine the type of materials, supplies, machinery, equipment or tools to be used or merchandise to be bought, stocked and sold   Control the flow and distribution of materials or merchandise and supplies   Provide for the safety and security of the employees or the property   Plan and control the budget   Monitor or implement legal compliance measures   Customarily and regularly direct the work of at least 2 or more full-time STARS or their equivalent (1 full-time STAR at 40 and 2 half-time STARS at 20 hours each , are equivalent to 2 full-time STARS).   Authority to hire or fire other STARS, or makes suggestions and recommendations as to the hiring, firing , advancement, promotion or any other change of status of other employees are given particular weight.

 

Discretion & Independent Judgment: Answer all questions and provide multiple specific examples. Question Answer ( If yes, give multiple examples) Does this position have authority to formulate, affect, interpret, or implement management policies or operating practices? No Does this position have authority to commit the employer in matters that have significant financial impact? No Does this position have authority to waive or deviate from established policies and procedures without prior approval? No Does this position have authority to negotiate and bind the company on significant matters? No Is this position involved in planning long or short-term business objectives? No Does this position represent the company in handling complaints, arbitrating disputes or resolving grievances? No Does this position have authority to make an independent choice, free from immediate direction or supervision or make decisions or recommendations that may occasionally be reviewed, revised or reversed? No Physical Requirements: Indicate requirements that are representative of those that must be met to successfully perform the essential duties of this job. Ability to speak and hear. Close and distance vision. Frequent sitting with some walking and standing. Frequently lifts/carries up to 5 lbs. Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills. Additional physical and visual requirements (check all that apply) x Identify and distinguish colors x Stand for long periods of time x Walk extended distances x Lift/carry 6-25 lbs. x Lift/carry 26-50 lbs. x Lift/carry over 50 lbs. x Reach hands and arms in any direction x Kneel and/or stoop repeatedly   Other:

 

Working Conditions: Indicate the environmental aspects of the job. Continually works in normal office conditions and in close proximity to others. Additional working conditions (check all that apply) x Outdoor weather conditions   Extreme cold (non-weather)   Extreme heat (non-weather)   Wet or humid conditions x Near moving or mechanical parts   On high precarious places x With fumes or airborne particles   Near toxic or caustic chemicals   Near risk of electrical shock x Near loud noises   In areas of strong vibration x Other: Varying weekly schedule required including evenings, holidays and overtime as business dictates.

 

 

For Compensation Department Use Only Final Job Title: Attendant Door Compensation Analyst CDM & DK Approved Job Grade: 1 Date Job Evaluated: 1-30-07 Approved FLSA Status: Non Exempt Job Family: Front Office & Guest Services Incentive Plan: Customer Sat Bonus EEO Category: Service Workers

 

 

 

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

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