Senior Trading Support Associate | Memphis, TN
1 day ago
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Hybrid Work Environment: This position follows our hybrid-friendly schedule, so you get the best of both worlds – flexibility and collaboration. In office days will be 2-3 per week averaging 10-12 days per month in our Memphis, TN Corporate Office.
Job Summary:
Under limited supervision, uses intermediate knowledge and skills obtained through experience and/or training to provide support to branches, advisors and other trading groups in specific trading activities within an assigned functional area. Serves as a resource to advisors in resolving routine to intermediate problems and issues. Extensive contact with internal and external customers is required to identify, research, and resolve problems.
Essential Duties and Responsibilities:
• Manually facilitates trade order processing when required.
• Ensures that trades are executed and confirmed in accordance with organizational policies and procedures.
• Facilitates the price adjustment and trade correction process.
• Ensures trades are confirmed and researches and resolves unconfirmed trades.
• Reviews trade problem, analyzes and interprets data and determines appropriate corrective action.
• Contacts internal and external customers to resolve trading problems.
• Maintains currency in trading policies and procedures.
• Provides trading support to financial advisors and responds to inquiries regarding fund suitability, products and services.
• Establishes and maintains periodic orders. Resolves periodic order issues, cancels and corrects as needed.
• Ensures trades are receiving appropriate breakpoints/sales charges.
• Reviews, uploads and researches rejects on bulk trades for discretionary accounts, works with advisor to reprocess as needed.
• Coordinates and processes share class conversions, works with both internal and external departments and funds companies to ensure successful conversions.
• Ensures that all the varied and complex fund family rules and procedures are adhered to, and that the firm's regulatory obligations are met.
• Processes various trade related reports and utilizes tools including trade related databases and 3rd party applications.
• Researches and corrects Asset Management Services portfolio rebalance issues.
• Provides Inbox support.
• Performs other duties and responsibilities as assigned.
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