Airport Customer Service Supervisor

22 hours ago

Jacksonville, United States Unifi Aviation, LLC Full time
Job Description

Airport Customer Service Supervisor


The Unifi Customer Service Supervisor is responsible for supervising employees to their assigned shifts to ensure the daily activities are performed safely and efficiently. Supervisors make sure that the customer service staff takes pride in being the first line of defense for our customers This is a customer-facing role, providing first-class customer service to everyone. You are friendly, outgoing and love to make people happy on a daily basis


Benefits



  • Flight Benefits – exclusive travel privileges for yourself and your family with Delta Airlines
  • Competitive pay with daily access to earned wages
  • Paid holidays and paid time off
  • 401k company match upon eligibility
  • Exclusive discounts and additional wellness programs

Essential Functions / Key Responsibilities



  • Supervises and coordinates daily activities of employees to ensure safe and effective operations.
  • Monitors and enforces safe working habits in accordance with OSHA/TSA/DOT/USPS regulations, Unifi policies and safety procedures, and all applicable laws.
  • Responsible for shift schedule to include: workstation assignments, employee training, employee vacations, employee breaks, overtime assignments, back-up for absent employees, and shift rotations.
  • Enforces company policies and procedures, including disciplinary action, and promotes Unifi policies on Equal Employment Opportunity, professional conducts, and diversity initiatives and investigates and responds to employee relations issues in a timely manner.
  • Communicates with manager concerning any problems or issues.
  • Schedules and conducts shift meetings.
  • Assists in the administration of payroll; completes shift paperwork and performs other administrative functions.
  • Performs job duties of assigned shift (i.e., Assist passengers through arrival and check-in processes; including support for passengers with special needs such as unaccompanied minors, VIP and wheelchair assistance, handle ticketing, boarding, baggage, reservations, and resolving complaints and problems, direct passengers, etc.).
  • Performs other related duties as assigned within the appropriate skill and experience capabilities expected for this position.

Basic Qualifications


Pre-requisites:



  • Must be a local (in-state) resident.
  • Valid In-State Driver’s License.
  • Ability to pass a pre-employment drug screen.
  • Ability to pass up to a 10-year background check.
  • Must be at least 18 years of age.
  • Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986.
  • Must complete SIDA training to obtain airport authority identification security.

Experience:



  • 2+ years of relevant experience. Must be open minded and ready to work as part of a detail-oriented team.

Knowledge, Skills & Abilities:



  • Excellent customer service skills. 
  • Strong work ethic.
  • Ability to work in a team oriented environment. 
  • Ability to type and or use a computer keyboard with sufficient speed to meet the requirements of the role.
  • Able to understand documents, learn and follow ticketing procedures, and other rules and regulations.

Preferred Qualifications


Education:



  • High School diploma or GED.

Experience:



  • 4+ years of relevant experience.  
  • Relevant supervisory experience.

Knowledge, Skills & Abilities:



  • Able to communicate information and instructions verbally and/or via radio equipment. 
  • Able to communicate effectively in a professional manner. 
  • Strong leadership qualities and ability to create a passionate and efficient workforce. 
  • Able to effectively resolve employee conflicts.   
  • Ability to apply creative solutions that have a positive impact on results. 

Working Conditions


Work Schedule:



  • You will need to have flexibility to work a variety of shifts, including nights, weekends, holidays and overtime. We operate in a shift bid environment.

Work Environment: 



  • Must be able to be alert to moving vehicles or aircraft and use radio equipment.
  • Enjoy the outdoors on a daily basis (sun, rain, sleet or snow)  May be exposed to a wide variety of weather conditions, jet and machinery noises, fumes, dirt and dust for extended periods. 

Physical Demands/Requirements: 



  • Must be able to lift / carry / push / pull and move items of 70 pounds and/or more on a regular basis and repetitively lift weights of 40 to 50 pounds on raised surfaces. 
  • Must be able to walk, climb, bend, kneel, crawl, and stoop on a frequent basis and for extended periods. 
  • Must be able to work in cramped or high places. 
  • Must be able to carry heavy items up and down jet way stairs.

Supervisory Responsibilities



  • Supervise team of Customer Service Agents and Leads.

Legal 



  • Unifi is an Equal Opportunity Employer.

  • Airport Customer Service Supervisor

    2 months ago

    Jacksonville, United States Unifi Aviation, LLC Full time

    Airport Customer Service Supervisor The Unifi Customer Service Supervisor is responsible for supervising employees to their assigned shifts to ensure the daily activities are performed safely and efficiently. Supervisors make sure that the customer service staff takes pride in being the first line of defense for our customers! This is a customer-facing role,...

  • Customer Service Supervisor

    2 months ago

    Jacksonville, United States GAT Airline Ground Support Full time

    Customer Service Supervisor FLJAX - UA, 2400 Yankee Clipper Drive, Jacksonville, Florida, United States of America Req #1039 Wednesday, October 2, 2024 GAT is seeking dynamic individuals to join its team of aviation professionals. Classification: Variable Hour, Non-Exempt Job Summary: Customer Service Supervisor is responsible for supervising...

  • Airport Shuttle Driver

    3 weeks ago

    Jacksonville, Florida, United States WallyPark Full time

    About the RoleWallyPark is seeking a skilled Shuttle Driver to join our team. As a Shuttle Driver, you will be responsible for safely transporting airport passengers to and from our parking facilities.We are looking for a friendly and reliable individual who can provide excellent customer service. Your primary duties will be to transport passengers safely,...

  • Airport Food Service Team Member

    2 weeks ago

    Jacksonville, Florida, United States Sodexo Full time

    Job Description:We are seeking a highly skilled and experienced Airport Food Service Team Member to join our team at Sodexo. As a key member of our culinary team, you will be responsible for preparing and serving a variety of hot and cold food items to our clients in a fast-paced airport environment.Key Responsibilities:Prepare and cook a range of menu items...

  • Airport Lounge Cook

    2 months ago

    Jacksonville, Florida, United States Sodexo Full time

    Airport Lounge Cook Job DescriptionJob Title: Airport Lounge CookWe are seeking a skilled and experienced Airport Lounge Cook to join our team at Sodexo. As a key member of our culinary staff, you will be responsible for preparing and cooking a variety of hot and cold food items for our airport lounge customers.Key Responsibilities:Prepare and cook food to...

  • Front Desk Supervisor

    3 months ago

    Jacksonville, United States Lexima Full time

    The Aloft Jacksonville Airport is looking for a Front Desk Supervisor that is directly responsible for all front desk personnel. They will direct and coordinate the activities of the front desk, reservations and guest services. Responsibilities •Check-in/Check-out hotel guests. •Process all payments according to hotel requirements. •Provide information...

  • Customer Service Ambassador

    2 weeks ago

    Jacksonville, Florida, United States Avis Budget Group Full time

    Airport Operations Role at Avis Budget GroupAre you passionate about delivering exceptional customer experiences? Do you enjoy working in a fast-paced environment?We are seeking a motivated and friendly Customer Loyalty Representative to join our team at the airport. As a key member of our operations team, you will be responsible for processing rentals for...

  • Customer Service Associate, Electronics

    2 weeks ago

    Jacksonville, United States Marshall Retail Group Full time

    Calling all electronics fanatics and audiophiles in the retail world! Want to be part of a FANTASTIC, fast paced team? Do you love talking all about brands like Apple, BOSE and Beats? Do have retail experience? WONDERFUL! We have a great job for you! We are now looking to fill Customer Service Associate positions at one of our FABULOUS, InMotion, stores...

  • Customer Service Agent

    3 days ago

    Jacksonville, United States GAT Airline Ground Support Full time

    Job SummaryAs a customer service agent you are the first impression of a passengers airport experience. Customer Service positions encompass checking in and ticketing passengers, escorting passengers to and from aircraft, and resolving customer complaints. Proficient use of a computer is needed as well as EXCELLENT customer assistance to passengers. This...

  • Airport Lounge Club Attendant

    2 months ago

    Jacksonville, United States Sodexo Full time $14

    Club Attendant (Waitstaff/Servers) - Delta Sky Club AtlantaLocation: Jacksonville International Airport Company: Sodexo$14.20/hr., Bi-weekly payShift Time: Open Availability, Open Flexibility, Weekend Availability Required!4am-12pm.11:30am-8:30pm.2pm-8:30pm.Benefits:Meal Allowance.Holidays & Weekends required.Holiday, Vacation and Sick pay.Medical / Dental...

  • Customer Service Representative, Shuttle Operations

    6 months ago

    Jacksonville, United States SP Plus Corporation Full time

    Overview SP+ is driven by Our Promise, “Making Every Moment Matter for a World on the Go.” Our team understands that time is scarce, so we are intentional about putting ourselves in the shoes of those we serve. The result is a unique combination of talented people and industry-leading technology that enables SP+ to prioritize each and every...

  • Airport Operations Manager

    2 weeks ago

    Jacksonville, Florida, United States Skyhop Global Full time

    Job Summary:SkyHop Global is seeking a dynamic and experienced Airport Operations Manager to join our team in Jacksonville, FL. This role offers an exciting opportunity for leadership development and career growth in the transportation industry.About Us:SkyHop Global is a leading provider of airline crew ground transportation services, recognized as a...

  • Airport Lounge Attendant

    3 weeks ago

    Jacksonville, Florida, United States Sodexo Full time

    Job Summary:As a Club Concierge with Sodexo, you will provide exceptional customer service to our guests in a fast-paced airport lounge environment. We are seeking a highly skilled and enthusiastic individual to join our team and deliver an unparalleled experience to our customers.Key Responsibilities:• Provide prompt and courteous service to all...

  • Airport Operations Assistant

    3 weeks ago

    Jacksonville, Florida, United States Sodexo Full time

    Job Title: Airport Operations AssistantAt Sodexo, we are seeking a highly motivated Airport Operations Assistant to join our team. As a key member of our operations team, you will be responsible for receiving merchandise, unloading and unpacking it, marking it with codes for identification, stocking shelves, and assisting customers with their orders.Key...

  • Airport Lounge Utility Support Worker

    2 weeks ago

    Jacksonville, Florida, United States Sodexo Full time

    Sodexo is seeking a skilled Airport Lounge Utility Support Worker to join their team at Jacksonville International Airport.About the JobAs an Airport Lounge Utility Support Worker, you will be responsible for maintaining the cleanliness and organization of the kitchen work areas, equipment, and utensils. This includes washing dishes by hand or placing them...

  • Electronics Sales Specialist

    1 week ago

    Jacksonville, Florida, United States Marshall Retail Group Full time

    We are seeking a highly motivated and customer-focused Electronics Sales Specialist to join our team at the Jacksonville International Airport. As an expert in consumer electronics, you will be responsible for providing exceptional customer service and ensuring that customers have an enjoyable shopping experience.About Our TeamMarshall Retail Group is a...

  • Airport Shuttle Bus Driver Overnight Shift Opportunity

    2 weeks ago

    Jacksonville, Florida, United States WallyPark Full time

    Company OverviewWe are WallyPark, a leading provider of airport parking services. Our mission is to exceed customer expectations by delivering exceptional service and warm hospitality.We believe that every employee plays a vital role in our success, and we are seeking a friendly and reliable Shuttle Bus Driver to join our team.

  • Supervisor - Customer Care

    2 weeks ago

    Jacksonville, United States Ally Financial, Inc. Full time

    Lead and inspire customer care group employees. Create an environment where all employees are focused on delivering a low-effort experience for the people we serve through timely and accurate completion of work, and innovative problem solving includi Customer Care, Supervisor, Customer, Performance, Process, Retail, Banking

  • Supervisor - Customer Care

    1 day ago

    Jacksonville, United States Ally Financial, Inc. Full time

    Lead and inspire customer care group employees. Create an environment where all employees are focused on delivering a low-effort experience for the people we serve through timely and accurate completion of work, and innovative problem solving includi Customer Care, Supervisor, Customer, Performance, Process, Retail, Banking Learn More

  • Customer Service Representatives

    4 weeks ago

    Jacksonville, United States Ajilon Full time

    Ajilon - JobID: 0B8B63EF-70F3-4191-833B-AD4F36CFEEFE [Customer Service Representative] As a Customer Service Rep at Ajilon, you'll: Address member inquiries, questions and concerns in all areas including products, tracking numbers, updating customer profiles, etc; Verify customer billing information and shipping address; Function efficiently and productively...