Operations Support System Analyst

4 weeks ago

Alpharetta, United States ADP Full time
Job Description

ADP Tax Credits is hiring Operations Support Analyst in our Alpharetta, GA  location.

 

Are you looking to join a dynamic, inclusive team environment with a culture of collaboration and belonging?

 

Well, this may be the role for you  Ready to design what’s next?

 

To thrive in this career, you’ll need to be enthusiastic, eager to learn, and take on stretch assignments.  You strive to learn new technologies and find ways to incorporate what you learn into building your results.  You’ll be curious, persistent, and at times persuasive.

 

As part of our team, you’ll find exciting challenges, get opportunities to grow your career, and develop solid friendships as we design what’s next for Tax Credits.  Pace should not scare you. We still find time for a healthy dose of fun.

 

WHAT YOU’LL DO:

 

Continuous Learning. You will actively collaborate with other associates to share ideas or show what you’ve learned.  You are eager to learn, keep up with ever-changing technologies, and maintain the ability to create the best tools for our internal customers.

Create Results. You will be proactive and hands-on.  When you’ll see a potential issue, you’ll never leave things hanging and unfinished. When you and your team deliver a finished product, it’s as polished as you could make it.

Internal Applications Support. You will take ownership of our primary back-office platform, supporting variety of functional groups. This could include troubleshooting and probing to resolve issues as well as seeking continuous improvement suggestions. You will design /create / modify forms, workflows, business processes, and function specific apps. You will ensure that development of features is in line with the overall strategic plan of the business. You will partner with senior developers when needed to satisfy technical specifications.

Reporting and Analysis.  You will work on designing, distributing, and troubleshooting variety of reports and dashboards, such as KPIs and benchmarking. You will use tools such as Power BI and Tableau.

Collaborate and Communicate. You will collaborate with all functional teams to offer seamless experience within our suite of applications. You will escalate issues when necessary and communicate status and resolution to your internal customers. You will come up with creative and fun ways to present technical topics such as upcoming new features or changes. You will serve as a key trainer for new associates. You will produce and manage guides and tutorials.

Organize. You will manage a queue and organize yourself to deal with high volume of requests.

 

TO SUCCEED IN THIS ROLE: Requirements

 

Applications:

  • 3+ years Microsoft Dynamics CRM necessary. Super user and development also necessary

Additional:

  • Strong attention to detail and analytical skills
  • Ability to present technical details to non-technical audiences
  • Superior time and project management skills
  • Interpret internal or external business issues and recommends best practices
  • Solve complex problems; take a broad perspective to identify innovative solutions
  • Work independently with guidance in only the most complex situations

 

 

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