Teller Supervisor

The position of Teller Supervisor is responsible for managing the day-to-day operations of customer service interactions and overseeing the Teller line. This position is also responsible for providing quality customer service by accurately processing transactions in a professional and courteous manner and in accordance with bank and regulatory policy and procedure.

Accountabilities:

Essential responsibilities include:

Managing and monitoring the activities and performance of the Retail activity of the branch.
Managing subordinate Tellers (refer to Supervisory Responsibilities below).
Accurately approving customer transactions.
Accurately processing customer transactions, including but not limited to counting cash, accepting deposits, and processing withdrawal requests.
Promoting bank products and services, including recognizing opportunities for referrals to Retail Banking, Commercial Banking, and other lines of business.
The Teller Supervisor participates in sales campaigns by educating customers on the benefits of the targeted products and services.
Assisting customers with accounts and other related inquiries.
The Teller Supervisor must strictly adhere to bank policies, procedures, and controls over customer transactions, cash and security.
Providing guidance and training to branch Retail staff
Monitoring subordinates compliance with bank policies, procedures, and controls over customer transactions, cash and security,
Providing administrative support to other retail and lending staff to meet the needs of the customer and assist in the sales efforts of the facility.
Effectively and fluently communicating with customers, co-workers, and other business contacts within a culturally diverse work environment.
Developing and maintaining effective working relationships at all levels by proactively participating and contributing to a positive work environment, controlling emotions and temperament, and exhibiting courteous, respectful, and professional behavior.

Additional responsibilities include:

Staying abreast of company policies and procedures by attending and successfully completing all mandatory corporate and departmental training. Inclusive of, but not limited to, Annual Sensitivity Training, and Compliance Training.
Processing new account transactions, including but not limited to, completing related documents, data input, receiving the initial deposit, and providing cash station/debit cards.
Accepting Retail and/or Mortgage loan applications and assisting applicants in completing them as well as counseling and resolving inquiries accordingly.
Answering and routing incoming calls appropriately.
Other duties as assigned.

Organizational Structure:

Title of supervisor (varies by market):

Branch Manager, or
Branch Administrator

Title(s) of subordinate(s) to this position:

Teller

Supervisory Responsibilities:

Teller Supervisors carry out management responsibilities in accordance with the organization's policies, procedures, and applicable laws. Responsibilities include interviewing, hiring, and training employees, planning, assigning and directing work, appraising performance, rewarding and disciplining, resolving problems, and communicating necessary information on an ongoing basis.

Required Skills and/or Education:

We expect our Teller Supervisors to have knowledge of math and accounting practices consistent with that normally obtained through a high school degree, or equivalent, is required. Skills and abilities sufficient to perform the essential functions-such as basic teller duties, data entry, basic mathematical calculations, and communication skills-are required.

Preferred Skills and/or Experience:

Approximately two years of experience in banking or a related field, knowledge of bank regulations, and proficiency in using computer software for typical office applications are preferred.

We seek individuals who give their all and display passion through their work. We service our communities through accountability and integrity. Our ideal candidate for this Teller Supervisor role is someone who has experience at any level of customer service supervisory, retail background, cash handling and sales or upselling. Our ideal candidate is also someone we can rely on to show up and put their best foot forward.

Nature and Scope:

This position is a regular full time position on a schedule established by the supervisor. Occasional travel is required to conduct the essential functions of the position. An altered work schedule and overtime are occasionally worked to meet the demands and deadlines associated with the position. The work environment involves the use of typical office equipment such as telephone, computer, facsimile, etc. in a controlled climate. CIBM Bank offers a full range of employee benefits including health, dental and vision plans, 401k plans and many more.

Mission Statement:

At CIBM Bank we are dedicated to serving our customers, employees, stakeholders, and communities. Integral to our business success is our commitment to diversity, equity, and inclusion for all we serve. We value diverse cultural perspectives, experiences, backgrounds, and ideas. We demand equity in access and opportunity. We foster inclusion and work hard to remove barriers that can impair success. Our environment and culture are open and accepting of all.

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