IT Support Technician

2 weeks ago

Fall River, United States SSTAR Full time
Job Description:

Shift: First Shift

About Us

We’re more than just quality treatment for substance use disorders. We’re a total health community. At SSTAR, our mission is healing the community, one person at a time. We will provide a personal level of healthcare and addiction treatment that addresses the mental, physical, and spiritual well-being of everyone we touch. SSTAR is a Federally Qualified Health Center (FQHC) which affords our employees eligibility to apply for one of our three Loan Repayment Programs, including the HRSA LRP.

The IT Support Technician has the primary responsibility of being responsible for monitoring and the successful completion/resolution of help desk throughout the entire organization. The quick resolutions of help desk tickets are a major priority for the SSTAR IT Team to ensure user productivity is always maximized and user satisfaction is maintained at the highest level.

Benefits

403B
Dental insurance
Disability insurance through Massachusetts PFML
Employee discounts, cell phone, eyewear etc.
Health insurance
Life insurance
Paid time off
Vision insurance
Flexible Spending Account
Opportunities to earn CEU's
Voluntary Benefits including but not limited to, Disability, Life, Critical Illness, Accident and Disability Insurances

Duties & Responsibilities

The IT Support Technician is an expert with Office 365.
Prioritizes user helpdesk satisfaction and ticket resolution.
Monitors the complete status of help desk tickets and provides weekly updates to IT team regarding performance and benchmarks to increase overall speed of ticket completion and resolution.
The IT Support Technician is a leader and in-house expert with all user applications that SSTAR uses for business needs.
Focuses on Cyber Security.
The IT Support Technician is responsible for Wifi and Mobile device troubleshooting and deployment.
Manages Laptops and Desktops imaging and deployment.
Troubleshoots problems with network and security infrastructure, including routers, switches, firewalls, VPN, proxy server and makes corrective actions when necessary.
Assists with support of help desk tickets and visits offices to troubleshoot and solve problems when necessary.
Assists with planning, design, research, and acquisition of new or upgraded hardware technology and recommend modifications as necessary.
The IT Support Technician assists with server/client hardware and software installation and configuration, documentation of IP assignment of servers and network devices.
Supports mission critical infrastructure and help desk after hours when necessary.
Responsible for analyzing network performance issues and ensure EMR software running.
Represents the organization with a positive, professional attitude when communicating with patients and visitors.
Works well with others and has the ability to discuss issues that come up with staff in a professional manner.
Other duties as assigned.

Experience and Skills:

Education & Experience

Associate’s degree in Computer Science, Information Technology, or a related field preferred. Relevant certifications and/or experience may be accepted in lieu of a degree.
Strong Inter-personal, analytical of network operations thinking, and communication skills required.
Ability to work as part of a team is required

Other Requirements

Reliable transportation required.
Standard Required Working hours are Monday through Friday 7:30 am to 4:30 pm.
Cultural sensitivity is necessary to work with a diverse patient and staff population required.
Ability to work independently and collaboratively required.
Strong communication skills, both verbal and written required.
Ability to work outside of regular business hours as needed for network maintenance, upgrades, or incident response.
Willingness to stay updated on emerging networking technologies and best practices through self-study, training, and professional development activities.
Small Stipend available for rotating on-call after hours coverage.

From: SSTAR

  • IT Support Technician

    2 weeks ago

    Fall River, United States SSTAR Full time

    Job Description:Shift: First ShiftAbout UsWe're more than just quality treatment for substance use disorders. We're a total health community. At SSTAR, our mission is healing the community, one person at a time. We will provide a personal level of healthcare and addiction treatment that addresses the mental, physical, and spiritual well-being of everyone we...

  • IT Support Technician

    2 weeks ago

    Fall River, United States SSTAR Full time

    Job Description: Shift: First Shift About Us We're more than just quality treatment for substance use disorders. We're a total health community. At SSTAR, our mission is healing the community, one person at a time. We will provide a personal level of healthcare and addiction treatment that addresses the mental, physical, and spiritual well-being of everyone...

  • IT Support Technician

    1 week ago

    Fall River, United States SSTAR Full time

    Job Description About Us We're more than just quality treatment for substance use disorders. We're a total health community. At SSTAR, our mission is healing the community, one person at a time. We will provide a personal level of healthcare and addiction treatment that addresses the mental, physical, and spiritual well-being of everyone we touch. SSTAR is a...

  • IT Support Technician

    2 weeks ago

    Fall River, United States SSTAR Full time

    Job DescriptionJob DescriptionAbout UsWe're more than just quality treatment for substance use disorders. We're a total health community. At SSTAR, our mission is healing the community, one person at a time. We will provide a personal level of healthcare and addiction treatment that addresses the mental, physical, and spiritual well-being of everyone...

  • HVAC Service

    6 days ago

    Fall River, United States See It Right Here Full time

    Job DescriptionJob DescriptionPosition: HVAC Service Technician/HelperLocation: Fall River, MAType: Permanent-Full TimeCompensation: $60,000 to $95,000 - Commensurate with ExperienceAbout the Company: As one of region’s leading commercial/industrial HVAC service companies, our client has been effectively serving the needs of their customers since the...

  • Pharmacy Technician

    6 days ago

    Fall River, United States Westport Apothecary Inc Full time

    Company DescriptionWe are a mixed service retail independent Pharmacy that provides traditional prescription filling, pill packing, and prescription compounding services.Role DescriptionThis is a part-time on-site role as a Pharmacy Technician located in Westport, MA.The Pharmacy Technician will be responsible for supporting pharmacological services in...

  • Pharmacy Technician

    1 month ago

    Fall River, United States Westport Apothecary Inc Full time

    Company DescriptionWe are a mixed service retail independent Pharmacy that provides traditional prescription filling, pill packing, and prescription compounding services.Role DescriptionThis is a part-time on-site role as a Pharmacy Technician located in Westport, MA.The Pharmacy Technician will be responsible for supporting pharmacological services in...

  • Pharmacy Technician

    3 days ago

    Fall River, United States Westport Apothecary Inc Full time

    Company DescriptionWe are a mixed service retail independent Pharmacy that provides traditional prescription filling, pill packing, and prescription compounding services.Role DescriptionThis is a part-time on-site role as a Pharmacy Technician located in Westport, MA.The Pharmacy Technician will be responsible for supporting pharmacological services in...

  • Pharmacy Technician

    4 weeks ago

    Fall River, United States Westport Apothecary Inc Full time

    Company DescriptionWe are a mixed service retail independent Pharmacy that provides traditional prescription filling, pill packing, and prescription compounding services.Role DescriptionThis is a part-time on-site role as a Pharmacy Technician located in Westport, MA.The Pharmacy Technician will be responsible for supporting pharmacological services in...

  • Behavior Technician

    2 days ago

    Fall River, United States Northeast Family Services Full time

    Job DescriptionJob DescriptionNortheast Family Services is seeking a Behavior Technician to join our growing team!FFS - Fee For Service PositionThe Behavior Technician will be responsible for the implementation of clients’ behavior support plans to decrease problematic behavior and provision of ABA-based instruction to promote development of new skills, at...

  • Field Service Technician

    1 month ago

    Fall River, United States The QTI Group Full time

    The QTI Group has partnered with a growing manufacturer in Fall River to find their next Field Service Technician. The Field Service Technician will be responsible for traveling to customers throughout the United States and Canada to repair and add electrical and assembly components to generator enclosures.ResponsibilitiesProvide technical support to...

  • Field Service Technician

    1 month ago

    Fall River, United States The QTI Group Full time

    The QTI Group has partnered with a growing manufacturer in Fall River to find their next Field Service Technician. The Field Service Technician will be responsible for traveling to customers throughout the United States and Canada to repair and add electrical and assembly components to generator enclosures.ResponsibilitiesProvide technical support to...

  • Field Service Technician

    2 months ago

    Fall River, United States The QTI Group Full time

    The QTI Group has partnered with a growing manufacturer in Fall River to find their next Field Service Technician. The Field Service Technician will be responsible for traveling to customers throughout the United States and Canada to repair and add electrical and assembly components to generator enclosures.ResponsibilitiesProvide technical support to...

  • Facilities Technician

    7 days ago

    Fall River, United States People Incorporated Full time

    Facilities Technician-Full Time Pay: $18.00 -$20.00 Schedule: Monday-Friday. 1st shift People, Incorporated is a human service agency serving the Southcoast community, including the Greater Fall River, New Bedford, and Taunton areas. As a partnership of specialized, integrated programs, we provide unique opportunities to people with life challenges. Since...

  • Clinical Technician

    2 weeks ago

    Fall River, United States Southcoast Health System Full time

    Overview Find out for yourself why Southcoast Health has been voted 'Best Place to Work' for 6 years in a row! Join Southcoast Health, where your future is as promising as the care we provide. Our commitment to each other, our patients, and our community is more than a mission - it's our way of life, and you'll be at the heart of it. Southcoast Health is...

  • Clinical Technician

    2 weeks ago

    Fall River, United States Southcoast Health System Full time

    Overview Find out for yourself why Southcoast Health has been voted 'Best Place to Work' for 6 years in a row! Join Southcoast Health, where your future is as promising as the care we provide. Our commitment to each other, our patients, and our community is more than a mission - it's our way of life, and you'll be at the heart of it. Southcoast Health is...

  • Clinical Technician

    2 weeks ago

    Fall River, United States Southcoast Health System Full time

    Overview Find out for yourself why Southcoast Health has been voted 'Best Place to Work' for 6 years in a row! Join Southcoast Health, where your future is as promising as the care we provide. Our commitment to each other, our patients, and our community is more than a mission - it's our way of life, and you'll be at the heart of it. Southcoast Health is...

  • Aba Behavior Technician

    1 day ago

    Fall River, United States Community Autism Services Full time

    **ABA Behavior Technician** Community Autism Services, a division of The Stepping Stones Group, is hiring immediately for Part-Time ABA Behavior Technicians in **Fall River, MA**, and the surrounding areas. Join our team in delivering state-of-the-art behavioral services to children with autism, contributing to our shared mission of Transforming Lives...

  • Behavior Technician

    22 hours ago

    Fall River, United States SSG Corporation Full time

    ABA Behavior Technician Community Autism Services, a division of The Stepping Stones Group, is hiring immediately for Part-Time ABA Behavior Technicians in Fall River, MA, and the surrounding areas. Join our team in delivering state-of-the-art behavioral services to children with autism, contributing to our shared mission of Transforming Lives Together!...

  • Clinical Engineering IT Technician

    7 days ago

    Fall River, United States TRIMEDX Full time

    If you are wondering what makes TRIMEDX different, it's that all of our associates share in a common purpose of serving clients, patients, communities, and each other with equal measures of care and performance. - Everyone is focused on serving the customer and we do that by collaborating and supporting each other - Associates look forward to coming to work...