Operations Services Supervisor
3 weeks ago
Are you a people person? Be a First Citizens person Join our Vancouver branch team and make a difference. This branch is located at 205 SE Park Plaza Drive in Vancouver, Washington.
As a full-time Operations Services Supervisor at First Citizens Bank, you will be responsible for the operational management of one branch and managing the team of service line associates. Processes teller transactions and other customer service requests. Facilitates customer awareness and education of bank capabilities, tools and resources. Responsible for identifying and referring sales opportunities to the appropriate bank partner. This position supports the sales efforts of a branch team. A successful candidate will demonstrate:
Management Skills: Capable of managing and developing members on a team to ensure operational soundness
Customer Service Skills: Demonstrates professionalism and empathy in customer interactions
Adaptability: Has the ability to learn and adapt quickly to new information and technology and can effectively relay those changes to the team
Teamwork: Strives to build strong working relationships with those on their team as well as cross-functional relationships
Flexibility: Capable of handling multiple demands and can readily shift priorities to support direct reports in daily tasks
Influence: Capable of building rapport with different personalities to drive positive results
Agility: Able to process information and move quickly through problem resolution
Communication Skills - Interpersonal: Comfortable and confident with proactively engaging in conversation with different audiences
Responsibilities
The essential functions of the job include, but are not necessarily limited to, the following:
Operational oversight for a branch location, ensuring compliance with all branch operations policy and procedures
Research and resolve transaction/cash discrepancies
Hiring, supervision, and performance management of service line associates
Processing transactions accurately and efficiently
Facilitating customer awareness and education of bank services, including digital banking capabilities
Introducing customers to other branch team members or bank partners who are able to provide solutions for their financial needs
Qualifications
Required:
Bachelor's Degree AND 1+ years of experience in retail banking operations -OR-
High School Diploma or GED AND 5+ years of experience in retail banking operations
*Prior banking experience is required for this position*
Preferred:
Supervisory experience of 5+ associates
Knowledge of retail banking products and services
Working knowledge of Microsoft Office
A strong communication skillset, both written and verbal
Experience with retail banking policies and procedures
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